Casa Fernanda Hotel Boutique

Could improve service and rooms to not give you water and need more hooks in the bathroom. SPA is very convenient. The front desk did not inform us until the end of our stay that breakfast was included.

Beautiful place! I would stay here many times over. The garden is beautiful, the views from the mountains as well are amazing. Is also very well located and the city center is a few blocks away. The food is the best you’ll get in tepoztlan for sure. The staff is also very helpful and friendly.

The hotel itself is just a beautiful and well maintained place. The rooms could be a little bit more modern and offer more space to hang your clothes, but all in all pretty nice.||It could become cold in the mornings and the evenings, also in the rooms, so make sure to pack accordingly. ||You got to take advantage of the restaurant to have dinner and also the Spa. Very nice treatments, although the Spa itself could also be a little bit modernized.

We had 2 amazing nights at casa Fernanda and we enjoyed every moment of it! The rooms are wide and clean, the gardens and the art is stunning and unique, as well as the pool and the staff who were super professional and helpful with anything needed. Highly recommended and we’ll definitely be back!

Our experience at Casa Fernanda was exceptional and the best experience my partner and I have had in a boutique hotel. The staff was so welcoming and their attention to details was unbelievable. The hotel itself is also wonderful and our suite was just perfect. We had a nice time at the pool after visiting the village and climbing to the top of the mountain. Location is also great. We strongly recommend!!

Casa Fernanda was truly a wonderful experience from the moment of arrival to check out. The service was impeccable, and the guest advisors, were world class (especially Arantxa). I traveled as a solo woman from CDMX and they provided me with clear directions on how to arrive from CDMX without any problems. The rooms were very clean and smelled amazing! Their products were top quality, and the on-site spa was one of the best I have ever experienced in my travels. I enjoyed the pool every day I was there, and the restaurant on-site was also fantastic. The hotel was walking distance to the downtown area of Tepoztlan, making it super easy to explore this beautiful small town. Truly a wonderful experience overall, and I cannot wait to return! 10/10!

Great aesthetics. Fun menus. A low key dreamy pool. Good spa. Great location. Wonderful staff.

Incredible rooms but sadly very inconsistent service. It’s a beautifully designed boutique hotel, I loved how small and intimate it felt but unfortunately there were a lot of things that didn’t make sense or weren’t up to the standard of a 4-star hotel. E.g. The pool is heated in a 33-degree Celsius heat during the day (which didn’t make sense), the room service button didn’t work, the first breakfast I had didn’t include a yogurt fruit bowl. When I ordered a beetroot goats cheese salad - I had to ask for the missing goats cheese. When we asked for more water at 7am, they didn’t bring any. When we went to have breakfast at 8am - there was nothing available or ready. I could go on and on. The most disappointing part was me trusting that hotel is private and small enough to leave a few of my belongings on a sun lounger by the pool. The next day none of the staff could find anything. They somewhat tried to blame other guests for grabbing my cap/suncream which I struggled to believe when the rooms are between $200-400 a night. We got so fed up with so many inconsistencies that we decided to not even bother with the spa (which again, the hotel receptionist couldn’t even reserve for us?). The King Suite with a private garden and a bathtub was incredible though. Very spacious, well designed, bright but also lacking a mini bar fridge. The service wasn’t worth the value so I wouldn’t recommend to family or friends.

Spectacular. Above & beyond. Incredible. Stunning. Just a few words that immediately pop into mind when I think of this boutique hotel. Felt safe and secure my entire stay, staff checks in on you often and very attentive. The room is very spacious, comes with comfortable bedding, iron, bathrobes, slippers, Nespresso machine, lavender water, tailored scented body wash and lotion. The spa is worth every peso. This hotel is meant for someone whom wishes to relax. Given that info there's no gym on property. But the spa has a hot sauna, wet sauna, hydrotherapy pool, various private rooms for massages, full showers and locker rooms. This is an adult only hotel so you'll miss the screams of crying children or loud cartoons. But hopefully the magical sunrises and sunsets can make up for that.

I attended a five night yoga retreat at Casa Fernanda and it was a lovely experience. The room was very nice, the facility is lovely and the service was spectacular. Breakfast is the best meal of the day in the restaurant. In the spa I really enjoyed the hot stone massage and hydrotherapy. The antioxidant facial wasn't my favorite experience, but overall this spa is amazing. Casa Fernanda is a lovely oasis in a magical Mexican mountain town.

When I made my reservation, I was looking forward to pampering myself. I wasted my money and got sick. I was asked what time I would arrive. I checked 11:00m. But my room wasn't available until 3:00pm. So rather than relax after my taxi and bus rides and not dressed for exploring, I set out anyway under the noon sun. I soon realized I was wearing the wrong shoes for the uphill cobblestone streets, but by then it was only 1:00 and neither the hotel cafe or restaurant were open. Nor was my room available yet. I changed into my swim suit in the lobby toilet. The pool was lovely and heated. I relaxed a bit. At 2:00 I had beet salad at the restaurant. By 2:55, my room was ready. But I couldn't relax or write- something I imagined doing there - because they blast some terrible elevator music in the courtyard from morning until 9:00 and thus into my room. As a favor to me they turned it off at 7:00pm the first night. I ate dinner there too. At 4:30am I woke with diarrhea. The epic type that five days later sent me to a clinic. I cleared it with antibiotics. The Toci spa was wonderful. I ate a cinnamon roll so I would not embarrass myself during the massage. And I appreciated coffee in the room. But again no breakfast before 8:00am. Even if you have paid for it and have a bus to catch. The staff tried to be helpful. But the place is kind of shabby. Furniture needs refinishing and there was a stagnant pond behind my room. At least the maids graciously brought me plain water. I was offered three different scents for the products in the room but not whether I wanted lavender in my water.

Food and service are really good in here, great view. Everything we ordered was exquisite.

Excellent place. We went almost daily for a week to eat. The food was top notch each time. They have some service issues, but without a doubt, our best dining experience in Tepoztlan for the week. Highly recommend