Casa Florida Hotel & Spa

The hotel is a beautiful place and offers affordable rates for residents,making it a great option for a relaxing stay. However the restaurant facilities needs improvement. Additionally customer service is poor guests are required to fetch their own snacks and drinks which can be inconvenient for some guests. Overall the stay is enjoyable.

Excellent customer service. The senior staff members who have been with the hotel for many years show remarkable professionalism and kindness. I always look forward to seeing them during my future stays. The newer staff could certainly learn from them — a warm smile, kindness, and genuine courtesy make all the difference in creating a pleasant stay. Regarding the rooms, it depends on the type. I wasn’t particularly satisfied with the Superior Bedroom, as it lacked proper window tiles. I personally prefer rooms with tiles that allow natural light to come in during the day while still offering privacy from outside. The other rooms have been satisfactory so far. The hotel is located in a quiet area, conveniently close to the beach, supermarket, and restaurants.

Amazing stay!!! 🤩 Saying this only because of the beauty this hotel holds. However, being an Indian, we are used to room service, however there was no such facility provided at this hotel. Even the landline provided was not working. So do consider this before booking.

Overall, not bad. The staff really tries hard. Room is very clean, good value for your money. They really should add a shower curtain to the shower though. Everyday water just went everywhere; it's hard to shower properly after a day at the beach and not spray water outside of the shower stall. |The staff pays attention to your requests though, and it's not everywhere that they actually pay attention to guest requests. Restaurant food is not bad, a bit $$ I find compared to other little restaurants around. You have to order in the morning. But breakfast was amazing. Loved the omelets and crepes; it was some of the best omelets I ever had. These are cooked in front of you. Kids there seemed to love the pool. Within walking distance to the beach and to Winners supermarket. So you have everything you need there very close by. This hotel has lots of potential; they have everything including tennis courts, but it might just need to update/renovate some parts of the main building and hotel rooms (some of the bungalows and villas are new/renovated though). But the bathrooms near the restaurant, eeesh, needs renovations. Some hotel rooms would have been better if they were bigger and had more features to store your things, hang towels (not outside where anyone can snatch your stuff), shelves or a luggage stand for e.g.

Wonderful atmosphere, clean and comfortable, the people there are helpful. The breakfasts are not that great but the staff are very accommodating, every single person there are willing to make your day. Especially Neetu Swasti, and others. Kantee was the most helpful person drawing accurate maps to places to visit very accurately, amazing person, 👏 our whole experience was amazing 👏

We stayed a whole week in July as a family of three adults. Room was very clean, being done everyday. Breakfast at the restaurant was truly yummy and good with an excellent choice of hot and cold food, delicious omelettes, pancakes , fresh fruits and more. Staff were always welcoming and nice. There was no In-room tea coffee according to the website but since my family is tea drinkers; I asked for this option. They replied to me that in room tea service was not part of their offer. To my surprise, when we checked in our room, we were amazed to see a kettle along with tea bags and sugar on the counter. This kind of nice thought hit us with so much enjoyment ! There is also a money changer at the front desk. Sadly, regarding the shower stall, there was no curtain which used to cause a kind of disaster with water all over the floor after each one of us showered. This is quite a discomfort as we would spread the water to the other side of the room. I took out a star because of this shortcoming. As for hot water and a/c, it was not an issue as there was no interruption with hot water and a/c as well. The room offered everything a guest would look for such as a safety deposit box, a wardrobe and chairs. Hooks in the bathroom to hang clothes were not available and it was quite an inconvenience each time we used the bathroom. Lastly, I find the bare tables at the restaurant very pitiful since there was no tablecloth on each table and the cutlery was laid right on the bare tables. Some people viewed this as a lack of hygiene. The hotel was about a 10-minute walk to the public beach, with the bus stop and cafes and convenience stores nearby. Nothing to worry about if ever one needs to go buy stuff that one had forgotten to bring. Many think that the name of the hotel has no meaning and that it should reflect the tropical climate of the island and not bear a name of a state of the USA! Mauritius being part of the Mascarene Islands. Overall, it was a pleasant stay with good service and we surely recommend it to others as it is value for money. To end this review, we wish to thank Kantee and the hotel staff for their kind hospitality.

Very nice hotel. Room cosy with comfortable bed, but tea coffee not available in room. Nice environment with parking facilities. Very kind staff, each request was taken into consideration immediately. Really liked the pool. Good food but buffet not available for lunch and dinner. Gym available and complete. Overall family really liked stay!

Everything was good but I was disappointed with the rooms we were allocated. There are many beautiful rooms but I feel discriminated as a Mauritian although I paid a high price for my stay for the room I received