Casa Hintze Ribeiro

Outstanding service by Sofia M and her Guest Relations Team!!!! Room spacious and the Balcony was an added bonus. Caring and helpful staff thruout......quaint location and close to everything, easy walk to the Marina and shops and the street the hotel is located on hosts some great restaurants. Friendly and helpful staff, they take care of every detail.....they made our stay an amazing experience, beautiful island, Ponta Delgada has been on my wish list and it did not disappoint. Thanks again.... Gigi & Shawn K. - Boston- USA

Brief one night stay here but good enough room. Paying extra for a terrace was worth it for some fresh air although it’s enclosed by walls so a little claustrophobic. Bathroom could do with better maintenance as shower tiles had black mould on them. Although we’d paid for breakfast we had to leave too early so took the packed breakfast instead. This wasn’t great, soggy sandwiches and croissants. Excellent location.

This is a nice mid-range hotel, well situated for exploring Ponta Delgada. The room was clean and comfortable and the staff were extremely helpful (including arranging a taxi and take away breakfast on the day I had a very early flight). He only drawback is the noise from the local bar, which had loud music and raucous singing until 2am on Sunday morning.

Firstly, the staff at the front desk and cafe are amazing. They are friendly, helpful and try to make your stay as enjoyable as possible. The prices of the cafe are also very reasonable given the location of the hotel and compared to prices at surrounding venues. The location is great as it's very central and walkable to all main city attractions. The room was mostly well kept and functional with some areas of improvement Where it lost the 2 stars is as follows: - the bathroom has no privacy when it comes to the shower. It's glass-paned and it opens out to the hallway which is very visible to the living areas. Even if the shower door swung the other way, it would be a vast improvement - the shower doesn't drain very well. The floor can be graded better to drain more effectively. Otherwise after a long-ish shower and open the door, the pooled water leaks out onto the carpet in the hallway. This leads to the next point... - there was a urine-like stench that came from the shower drain at some point during our stay. The smell also seemed to be from the couch as well - the hot tub in the spa never went higher than 36⁰C despite trying all settings. The gym was basic but effective. The other amenities such as the sauna and steam room were pretty good. - housekeeping overall was good but there were some consistency improvements such as providing conditioner, extra towels (we had a 3rd person), not providing us with a dish towel until after they realized we were washing our own dishes. Otherwise, we really enjoyed our stay and definitely would recommend it to others.

Very happy with our stay here. Spa facilities included were decent. Rooms clean, bed was quite firm. Breakfast ok but could be improved. Coffee was very good. Staff friendly and helpful. Would return. Super location.

Lovely location close to center of the city and seafront. Room was OK but quite old fashioned. Changes were obvious in the design. Breakfast was mostly pastries, meats and cheese. Hot food did not look appetizing. OK place for a couple of days.

A good location in the centre of Porta Delgada, very helpful and friendly staff but I wouldn't recommend the rooms. I was staying with my sister and nephew and shared a room with a dividing door for night time and slept on the bed settee - it was reasonably comfortable but not suitable for two people unless you're an excellent sleeper and quite small. The bathroom area was strange - tiny with no privacy and nowhere to hang towels - not one hook anywhere. Both the toilet and shower cubicle were glass and echoed sound. The breakfast in the foyer of the hotel was good, with fruit and yogurt, plenty of bread and pastries, also hot options. Because of the bathroom design, I wouldn't choose to stay again.

Terrible. Loud and noisy. Definitely no recommendation. There is a music (karaoke) bar 20m away, with loud music and screaming/bawling bargoers, which will keep you awake until 2 a.m. if you love the Azores, with all its nature and quite places, you will definitely NOT like this spot and do not want to stay here longer than one night. My recommendation: choose a different hotel to stay in Ponta Delgada. The hotel staff will not help you at all.