Alfredo Teixeira
Google
I almost never write reviews, but my experience at Juan Pedro in Biarritz was so outrageous that I feel compelled to share it.
We were a family of four adults, a 4-year-old child, and a 4-month-old baby, seated on the terrace. When a heavy rain shower started, the staff showed absolutely no concern that we were getting drenched and that our food was becoming inedible. They offered no help, no alternative, and no solution—even though there was clearly plenty of space inside the restaurant and in more sheltered areas.
When we took the initiative to move ourselves to a dry table nearby, instead of assisting us, the waiter simply grumbled because we were apparently “in his way.” And then, incredibly, while it was still raining, the staff began retracting the awning that was providing the little protection we had left. At that moment, the waitress pulling the awning actually told me, without any courtesy, “if you want, you can just leave.”
We were stunned. We had small children with us, yet the staff’s behavior was nothing short of negligent, disrespectful, and arrogant. In a city like Biarritz, which relies heavily on tourism, such treatment is simply unacceptable.
This was one of the most unprofessional and insulting dining experiences I’ve ever had. Needless to say, we will never return, and I strongly advise others—especially families—to avoid this establishment if they expect even the most basic level of service, care, or respect.
