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My spouse and I visited this hotel for a short getaway in June 2025. Leading up to this trip, I noticed a shortage of reviews, so I’d like to do my part to share more information and some insider tips!||Pre-Trip Communication and Transfer|Fernando did an excellent job with communications and confirmations. We booked our transport through the hotel and this was also very smooth. The trip from the CUN airport is 2 hours, with a 30 minute ferry ride to Holbox. Then a 5 min UTV ride to the hotel. The handoff from the transfer to the ferry to the taxi was seamless.||Hotel |This is undeniably a gorgeous hotel. If you’re looking for a totally “instagramable” location, this is it. Our check in was quick and we received a small glass of prosecco while Javi showed us around the hotel and our room. We love small, boutique hotels and the ease of moving from room, restaurant, beach. It is mostly open air in common spaces, with sandy walkways. All spaces are in good repair and very clean. ||Room|We booked the “Owner’s Suite” aka Monarca. It featured a balcony with sitting area, and indoor living room space, bathroom, separate bedroom, and an upstairs terrace with loungers, plunge pool, and bed. The AC in the room was comfortable and there were multiple fans. The lighting in the bathroom is dim - take a lighted mirror. Also, there is no fan in the bathroom, but there is a window by the shower to allow some airflow. We do wish there was a small refrigerator available for this room type - it would have been nice to keep leftovers, drinks, etc cool. There was a small cosmetics fridge in the bathroom, which was unique, but it wasn’t working despite our attempts. Also, although we had a plunge pool in our room, pool towels were not provided, so we had to visit the front desk to request them for our room. This seems like a simple fix to just provide them for rooms with a pool. In a similar vein, washcloths are not provided at this hotel (which I understand is an “American thing”) however, something to be aware of as you are packing for your trip. Our room was cleaned each day and housekeeping did an excellent job. We did notice that our plunge pool did not seem to have a working filter. The water was completely still with no movement and dead insects collected at the surface (giving me flashbacks to covid-era backyard pools… if you know, you know). We did share this with guest services, and they said the pool was working fine, it just needed to be cleaned. So they did, but the filter never appeared to work and bugs and grime continue to collect. ||Beach|The hotel offers plenty of beds, shade, and spaces at the beach. The beds are comfy and the palapa provided shade all day. Water is warm, calm, clean, and shallow. This was probably the best Mexican beach we have visited, besides Playa Norte. Food/drink service is provided at your chair, but it is infrequent. Typically, we would wait for 90-120 minutes between service. The resort wasn’t busy but maybe understaffed? We did just go to the hostess/bar ourselves to request service when needed. Beach towels aren’t provided at the beach - you need to go to reception to request. ||Food|The included breakfast is indeed amazing! Coffee, juice, bread/toast, fruit/yogurt/granola, AND a breakfast entree. This was very well done. We also took lunch at our chairs a few days. The menu has more of an upscale vibe, which was unique and yummy, and we enjoyed all our meals… but sometimes when you’re on the beach, you just want some chips and guacamole ;) We found this nearby easily at other beach clubs. We also ate dinner one night at AMA, the Japanese restaurant at the hotel. This wasn’t as strong of a meal and the staff of 4 seemed very overwhelmed by the 3 tables of 2. The space was beautiful though, so go for the vibes.||Service|We love small hotels for the intimacy and because we can typically experience better service. If I could say one thing that this hotel lacked, it was genuine guest connection by staff. The service was fine, but it didn’t wow us like other places we have been. I’ll admit that for some travelers, this isn’t a priority, and that’s ok. If the hotel is looking to take its service to a higher level, they could encourage staff to remember names, remember repeat orders, remember rooms, acknowledge special reasons for travel (for example, an anniversary) — We enjoy feeling like we have been seen and appreciated as guests which is why we visit smaller establishments. Service was *fine* but it didn’t wow us like at other places we have traveled.||Overall, we really enjoyed our stay at Casa Las Tortugas and with its beautiful surroundings and spaces, it’s clear why it’s a popular place to visit.