Iris C
Google
I want to start with this: If you ever feel uncomfortable or feel you’re being treated poorly, don’t second-guess yourself — it usually means something is wrong.
I visited this Loewe store with my boyfriend on a Thursday evening around 7 PM, planning to purchase a coat. The store was not very busy—only two groups ahead of us—and the staff who greeted us was courteous, telling us someone would assist shortly.
However, after 20-25 minutes, no one approached us. We had already walked through the entire store and had a dinner reservation at 8 PM, so I politely asked a staff member passing by if I could try on a coat. She responded with, “Do you know your size already? You need to wait for someone.” And she immediately walked away. The wording itself wasn’t unusual, but her tone and attitude were clearly dismissive. It took both of us a moment to realize just how unprofessional and unnecessary it felt. We are not confrontational people, and we have never been treated this way at any other luxury store.
I later learned her name was Irina (or Irene) — a woman with glasses and a bun. I fully understand it was near the end of the day and she may have been tired, but that should never be an excuse for treating customers poorly. In luxury retail, professionalism and respect are the minimum expectation.
I’ve worked in customer service before, so I truly understand how demanding the job is. But if you cannot treat customers with basic professionalism, then this may not be the right industry for you.
