William G.
Yelp
I came to Mazatlan with my girlfriend. Despite being busy at home due to school and work, it meant the world to her if I joined her. So I made time to come to the beautiful state of Sinaloa with her.
Initially, the stay here was fine. The place is an upscale boutique hotel. The place is clean, and they have nice offerings with room service. That first day, it seemed that this place was going to rival KTower. That is, until very early Sunday morning.
Someone wearing one of their employee shirts tried sneaking into our room at 3:30 AM. When I confronted him, he claimed to be "checking the locks." When I brought it up with the front desk, they tried claiming that no one was at my door at 3:30 AM. Then they refused to let me see the camera footage. Luckily, I wore a body cam (hidden camera on a pen) when I confronted the perpetrator. That footage will go to the feds.
I checked out of the hotel early, because by sheer coincidence, I was called back to Los Angeles early. When I asked the front desk staff about what can be done about a refund or a credit, they initially told me that I would be refunded the three nights that I wasn't going to stay, and only be charged the one night I did stay. When that turned out to be false, they gave me the runaround. Once I cornered them with their lies, they refused to refund me for the three nights that I wasn't there. Some may say that they get a pass on that one. But when you consider that one of their guys tried robbing my room, they get no leeway.
Now that the right people are going to get involved, I certainly hope this hotel doesn't wrong any more fellow Americans. If you're a fellow American, and if you've been wronged by this place, please reach out to me. Beware: if you do decide to stay here, lock up your bags at night, and whenever you leave the room. Also, be sure that your reservation is able to be cancelled in case of emergencies.