Casa Mãe Hotel

I recently stayed at this property, promoted as a 5-star hotel, but several elements fell short of the standards expected, as attention to detail is critical at this level. Upon arrival, the reception staff spoke and laughed in their own language while attending to guests. While there may have been no ill intent, this created an unwelcoming first impression. The room itself presented multiple issues. The door still relies on a traditional key and a faulty knob rather than a key card, a standard in virtually all luxury accommodations worldwide. The open bathroom layout exposed the room directly to a persistent white noise, likely from the shower ventilation fan, which could be disturbing for sensitive guests. Many products in the room were available for purchase with price tags attached, creating a commercial and impersonal atmosphere inconsistent with a property marketed as a “Casa”-like retreat. Lighting was cold and harsh, further detracting from a warm, inviting environment. Breakfast did not meet the expectations raised by the farm-to-table concept. Dishes varied in quality across different days, with one undercooked and returned. At dinner, one of the dishes, a grilled octopus, released excess water when eaten, suggesting it had likely been previously frozen—again, not consistent with the expectations of a farm-to-table concept and in general with the experience of a 5-star hotel. However, the staff were polite, professional, and responsive, making every effort to address these issues and find solutions. Additionally, certain aspects of the property were excellent and reflective of the level expected in a luxury setting: the spa treatment was delivered with care and professionalism and the pool area was meticulously maintained and inviting. Nevertheless, even with these strengths, the property seems more focused on visually appealing spaces suitable for social media contents than on delivering an authentic luxury experience. While the cost reflects a 5-star positioning, the hotel lacks authenticity and the meticulous attention to detail that define genuine luxury. A 5-star review here, either signals unfamiliarity with true luxury or the comforting illusion that a high price automatically guarantees a high-end experience.

This was probably one of the greatest hotel experiences I have ever had. First, the food. Incredible beyond, some of the best I’ve ever had in all my travels, best hotel food period. Everything is healthy, natural and unprocessed, locally grown and gathered. This is how food should be served everywhere. Staff were all friendly and kind, attentive, quick, clearly all happy to work there. The breakfast is open, but not buffet style, a la Carte. Which was better than any hotel buffet and more conscious of excess and waste. The rooms were calming and comfortable, we had a wonderful balcony with hammock. We enjoyed lounging at the pool. Loved having a yoga mat in the room (it’s above the closet space, don’t miss it!). And location was perfect, center of town. I cannot wait for our next stay, run don’t walk to stay at Casa Mae.

Casa Mae was our favorite place we stayed during our whole trip to Portugal. I was honestly so impressed by their service and personal touches, it truly made the experience! From the welcome champagne, daily treats, nightly tea, and even lavender pouches given at turn down service, every where I turned I felt like there was another small thing to make the hotel feel perfect. The rooms are perfectly set up- down to the provided beach blankets, robes, and storage shelving. The balconies are spacious and offer views of the grounds which are GORGEOUS! I loved having access to several pools, though the main pool was almost impossible to get a seat at due to the number of guests vs the number of pool chairs. The little ice cream cart and drinks bar next to it was very cute though! We loved walking by the gardens every morning, it was cool to see the things they were growing and then eating it at the hotel restaurant! Overall absolutely would go back and felt it was worth the money!

One of the best places we have ever stayed! Amazing accommodation (we stayed in a 2 bed cabana with private pool), ambience wonderful, massage incredible and food at restaurant staff exceptional. The night reception team really helpful with helping with restaurant bookings etc. My only slight criticism and it is small is the welcome and some of the reception team are a little wooden not matching the warmth of the restaurant/bar/house keeping team. However that said we will definitely be back and happily recommend.

We had a wonder stay at the beautiful Casa Mae in Lagos. It’s secluded and situated off the main old town, but walkable to everywhere you’d want to be in Lagos. The design and layout is unique, alongside an ancient city wall but featuring new and old buildings. There is excellent with attention to detail, highlighting beautiful trees and vegetation and many common areas. We stayed in a Cabana which we’d highly recommend. The breakfast was delicious and the bar, hotel and wait staff wonderful. We would return!

Beautiful oasis of tranquility in the mealstrom of touristy Lagos. Excellent service, attentive staff, wonderful grounds. The breakfast was the best we've had in Portugual. The rooms were spacious, well furnished. The small details like the chill vibe music in the room with a bottle of cool bubbly was perfect to start our stay. Muito obrigado to the wonderful staff of Casa Mae!

Simply spectacular! From the moment we arrived to the moment we left our experience was perfect. The hotel and grounds are stunning and the service, from each and every person we encountered, was warm and friendly. The restaurant is outstanding and we ate breakfast, lunch and dinner there. Our room was beautiful and incredibly comfortable. The location is quiet and relaxed and an easy walk to the bustling center of town where you will find great dining, shopping, people watching and access to the beach. This is among my favorite hotel experiences ever! We will be back and we will refer all our friends and family to this awesome experience.

Casa Mãe was hands down one of the best places we’ve ever stayed. My fiancé and I had the most amazing time, everything about it was just perfect. The staff are so kind, friendly, and genuinely attentive without ever feeling overbearing. You can really feel how much care goes into everything they do. The property itself is stunning!!! Super peaceful and beautifully designed. We especially loved the garden, which is not only gorgeous but also where a lot of the food comes from. Every meal we had was so fresh and delicious, they really care about sourcing everything locally. What really made it unforgettable for us is that my boyfriend proposed to me here. We had a private dinner in the garden cabana and it was absolutely magical! This place made such a special moment even more special. I honestly can’t recommend Casa Mãe enough. It’s a total dream. Thank you to the entire team for making our stay so incredible.