431karls
Google
Our Travel Agent booked the 3 Cabanas at Casa Mae for us and the two other couples we were traveling with this past September. The resort is very nice, but we had a poor experience. We were assigned the 1st of the 3 Cabanas, and the staff member who took us to the Cabanas, showed us all the 1st Cabana which was along the walkway to the pool and restaurant, and told us that all three Cabanas were the same. This was not true. The 2nd and 3rd Cabanas had lovely private outdoor living spaces. Our Cabana outdoor space was not private and had sparse outdoor furniture. When we asked the Resort Manager to provide us accommodations on par with our traveling companions or a partial refund, she, to her credit suggested we all move to the 3 Bedroom Casa Mae Villa. The Villa was lovely, and we agreed to make the move. |Unfortunately, we were in the 3rd Floor Bedroom of the Villa, and we discovered when we went to bed that evening, that the air conditioning was not working and the temperature in the bedroom had risen to 25.5C / 79F, which made sleeping very difficult and uncomfortable. When reporting the air conditioning issue to the Manager, she shared with us that this was a known problem with the 3rd Floor Bedroom and that the Technician who could fix it, was not available for our stay. She provided us two fans which were delivered to the bottom floor of the Villa and we had to carry them up two flight of stairs to our bedroom. The fans did not help much and we had another night of little and uncomfortable sleeping.||We asked the Owner of Casa Mae for a partial refund and that she could work with our travel agent to determine an appropriate amount. She declined multiple requests stating that the Villa was an upgrade over the Cabanas and the air conditioning issue was out of her control. Clearly she did not care that we had a miserable experience.||So if you decide to book a Cabana at Casa Mae, insist on the 2nd or 3rd Cabana. If you book the Villa, make sure the air conditioning is working. If you do, I expect you will have a more enjoyable stay than we did.