Casa Marina Key West, Curio Collection by Hilton

Hotel · Key West

Casa Marina Key West, Curio Collection by Hilton

Hotel · Key West

5

1500 Reynolds St, Key West, FL 33040

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Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by Courtesy Casa Marina Key West, A Waldorf Astoria Resort
Casa Marina Key West, Curio Collection by Hilton by Courtesy Casa Marina Key West, A Waldorf Astoria Resort
Casa Marina Key West, Curio Collection by Hilton by Courtesy Hilton Hotels & Resorts
Casa Marina Key West, Curio Collection by Hilton by Courtesy Hilton Hotels & Resorts
Casa Marina Key West, Curio Collection by Hilton by Courtesy Hilton Hotels & Resorts
Casa Marina Key West, Curio Collection by Hilton by Photo courtesy of Casa Marina, A Waldorf Astoria Resort
Casa Marina Key West, Curio Collection by Hilton by Courtesy Hilton Hotels & Resorts
Casa Marina Key West, Curio Collection by Hilton by Courtesy Hilton Hotels & Resorts
Casa Marina Key West, Curio Collection by Hilton by Courtesy Hilton Hotels & Resorts
Casa Marina Key West, Curio Collection by Hilton by Courtesy Hilton Hotels & Resorts
Casa Marina Key West, Curio Collection by Hilton by Courtesy Hilton Hotels & Resorts
Casa Marina Key West, Curio Collection by Hilton by Courtesy Hilton Hotels & Resorts
Casa Marina Key West, Curio Collection by Hilton by Courtesy Hilton Hotels & Resorts
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null
Casa Marina Key West, Curio Collection by Hilton by null

Highlights

Casa Marina Key West melds seaside grandeur from 1920 with two pools, private beach, luxe dining, and chic, airy rooms for a refined island escape.  

Featured in Conde Nast Traveler
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1500 Reynolds St, Key West, FL 33040 Get directions

hilton.com
@casamarinaresort

$$$

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1500 Reynolds St, Key West, FL 33040 Get directions

+1 305 296 3535
hilton.com
@casamarinaresort

$$$

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Last updated

Jul 30, 2025

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@cntraveler

Casa Marina Key West

"Why book? Casa Marina has been the place to stay for nearly a century. Now a Curio Collection property, this grande dame hasn’t lost any of her luster. Set the scene Casa Marina is located on the southern edge of the island and has its own private beach—something few Key West hotels can claim. This is not your tropical shirt-, flip-flop-wearing crowd. Instead, you’ll find well-dressed, sophisticated couples and families here for the elegant experience. The backstory Casa Marina enjoys a rich history, hosting a roster of celebrities and politicians in its nearly 100 years. At one time it was used by the U.S. Navy and was used as the U.S. Army’s Sixth Missile Battalion during the Cuban Missile Crisis. Today, however, the only battles you’ll find will be over the best spots on the beach or by one of the two pools. The rooms There is nary a tropical print in sight in the 311 rooms and suites, which all share a contemporary-classic décor. Food and drink Breakfast is a big deal, and you can indulge in the Grand Buffet at Flagler’s Ballroom, but don’t worry if a decadent morning meal is not your jam—there’s a grab and go spot, too. Sun Sun Beach Bar & Grill is open for lunch and dinner, and HMF Sidecar is good for watching the game with a beer. The spa The spa offers indoor and outdoor spaces and features the standard massage and facial treatments, but for something a bit more unusual, custom blend an aromatherapy oil to take home with you. The neighborhood/area Despite its tropical island vibe, Key West does not have many stretches of sand, and the ones it does have are public. Casa Marina’s 1,100 feet of private beach make it a standout. The service Expect superior levels of service at a resort where there are beach and pool concierges. For families Nothing out of the ordinary is offered for families Accessibility Yes Anything left to mention? Hone your skills with a sand sculpting workshop." - Nancy DePalma

https://www.cntraveler.com/hotels/key-west/key-west/casa-marina-waldorf-astoria
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@afar

"Key West doesn’t have many swimmable beaches, but this elegant 1920 oceanfront resort sits on the largest private one in town—an 1,100-square-foot strand punctuated with tall palms. While the shoreline itself is on a rocky shelf, a long dock extends out to the shallows for laps and snorkeling. Just off the beach, two large pools are set into green lawns and lush landscaping in front of the Spanish-style main building, which is on the National Register of Historic Places. The hotel’s wooden coffered ceilings, arched entryways, red-tile roofs, and other key architectural details recall the hotel’s glamorous heyday, while the clean, refreshed rooms are entirely modern, with sleek wood-framed beds, white linens and curtains, and ocean views. Children under 16 stay for free and babysitting is available for adults who want to take a break at the Spa al Mare, which has an open-air cabana right on the sand for al fresco massages and treatments."

The Best Hotels in Key West
View Postcard for Casa Marina Key West, A Waldorf Astoria Resort
@cntraveler

The Best Hotels in Key West, From Private Islands to Duval Street B&Bs | Condé Nast Traveler

"Casa Marina is located on the southern edge of the island and has its own private beach—something few Key West hotels can claim. It also enjoys a rich history, hosting a roster of celebrities and politicians in its nearly 100 years. At one time it was used by the U.S. Navy and was used as the U.S. Army’s Sixth Missile Battalion during the Cuban Missile Crisis. Breakfast is a big deal here, and you can indulge in the Grand Buffet at Flagler’s Ballroom, but don’t worry if a decadent morning meal is not your jam—there’s a grab and go spot, too. Sun Sun Beach Bar & Grill is open for lunch and dinner, and HMF Sidecar is good for watching the game with a beer. The spa offers indoor and outdoor spaces and features the standard massage and facial treatments, but for something a bit more unusual, custom blend an aromatherapy oil to take home with you." - Nancy DePalma , Terry Ward, Laura Ratliff

https://www.cntraveler.com/gallery/best-hotels-in-key-west
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@cntraveler

These Top Hotels Are Rarely Bookable With Points—But COVID-19 Has Changed That

"Casa Marina Key West features the island’s largest private beach and has been the hottest hotel in town since opening on New Year’s Eve in 1920. It offers beautiful pools, lush gardens, and genteel guest rooms. Rates this fall are lower than usual, at $280 to $300 per night, and Hilton Honors points redemptions from 77,000 to 82,000 each."

https://www.cntraveler.com/story/these-top-hotels-are-rarely-bookable-with-points-but-covid-19-has-changed-that
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@cntraveler

What 8 Same-Sex Couples Learned From Planning a Destination Wedding

"NJ-based Andrea Adams and Angie Pezzetta got married at Casa Marina in Key West in October 2016. Most of the places we looked at? All of their forms had bride and groom all over the place. We had to clarify that we were two women getting married, which made us realize that while we are legally able to marry, most wedding venues still had some catching up to do. This is why we chose Key West. Not only is it one of our favorite places to vacation but we also have always felt comfortable being us in the town—holding hands walking down the street, having an intimate dinner. It's important to feel yourselves on your day, be comfortable sharing a kiss (or many), and be out in the open."

https://www.cntraveler.com/story/what-8-same-sex-couples-learned-from-planning-a-destination-wedding
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K VS

Google
This hotel is absolutely gorgeous. The little shop and restaurants are great. The view is to-die-for, as well as the interior design. We absolutely love the beach and bars. The only thing that made us really bummed about staying here is that despite the high price tag, the rooms themselves were not anything great. The beds weren't comfortable, they lacked some common things you would normally find like shelves in the shower to place your items, and they were also a bit noisy. We had issues with some young men partying pretty hard in the room above us. We did call the front desk and we think they took care of it. However, with an upscale hotel you would hope it would dissuade riff Raff but apparently not. Overall , we did love this hotel but it's hard to know if you want to go back if you're unable to sleep 😜 only time will tell

meganhW8020QB

Google
Our incredible experience with Casa Marina started before we even arrived. Evelyn, the hotel manager, reached out ahead of our trip to help me decide between Casa and their sister property. She walked me through the options, answered every question, and made me feel so confident that Casa was the perfect choice for our first trip with our little one — and she was absolutely right.||As Hilton Diamond members, we were so impressed that the hotel truly honored the perks — and then some. We received an incredible upgrade to a huge oceanfront lanai suite that opened directly onto the beach. On top of that, we were granted early check-in (1pm), late check-out (1pm), and a $36 daily resort credit — all of which made our stay feel even more relaxing and effortless.||Our room was beautiful — clean, spacious, with a super comfortable bed, and that massive lanai became our happy place. We spent mornings sipping coffee with ocean views and afternoons lounging on the daybed while our baby napped just steps away inside.||Even with the “do not disturb” sign up during naps, housekeeping checked in via text to make sure we had everything we needed — a thoughtful touch that didn’t go unnoticed.||The beach setup is next-level. Plenty of loungers and daybeds, and yes — servers come right down to the sand to take your order. I had a peach frosé in one hand and conch fritters in the other while listening to the waves… pure vacation bliss.||The resort has two pools (family-friendly and adults-only), both with great service and lots of seating. The carne asada quesadilla from the pool menu was so good we ordered it twice.||Beyond the beach and pools, the property itself is stunning — think hammocks, fire pits at night, lawn games, and oceanfront rocking chairs that are perfect for watching the sunset. We also had dinner at Dorada, and the food, service, and oceanfront sunset views were incredible.||Bonus tip: the Old Town Trolley stops right outside the hotel, which was super convenient for hopping over to Duval Street without needing to drive or walk far with a stroller.||Every staff member we encountered was kind, helpful, and genuinely welcoming. Huge shoutout to Evelyn and Tom for making our stay extra special.||This was our first trip with our baby, and Casa made it feel like an actual vacation — peaceful, beautiful, and filled with little luxuries that made us feel cared for.||If you’ve read mixed reviews, here’s the truth: this is a historic, iconic property that just went through a stunning renovation. It has the charm of a grand historic hotel, but everything felt clean, fresh, and beautifully updated. Our experience was nothing short of wonderful.||We’re already planning our return. Still dreaming of another peach frosé on that oceanfront daybed. 🍑🌊

Demitechnic

Google
For its price and location (competition), I would expect more/better service. Positives: has a separate family pool so you don’t have to be bothered by little kids screaming, but could be enforced better. Pool attendants seem to be attentive. The front desk and concierges were friendly and helpful. The setting of the hotel is beautiful, but then it doesn’t have to do much as it’s in Key West. Overall, any and all interactions with various staff went well. |Negatives: the shower is about 2 ft wide, it’s very narrow and I’m smaller than average. No shower to rinse off when coming in from the beach, not even a faucet to rinse your sandy feet leaving you to wait until your feet dry before entering your room unless you want to deal with sand everywhere for the rest of your stay. There’s A LOT OF SEAWEED on the beach, as in mounds you have to climb over (that are also filled with flies) - to get to the water. Maybe rake it up once or twice a day? I understand this may be cost prohibitive but the flies/odor from it drove me to the pool often instead. I don’t think I was the only one because it was crowded there compared to the beach. There are NO PRICES printed on the food or drink items in the gift shop - ended up spending OVER $50 for two drinks and croissants for the kids - for those prices, I should have just bought them some full meals! I realize the negatives are not easy or quick and cost time/money, but the last negative is both easy and quick. |Overall, considering the price of the stay, expected better attention to details that would have made this stay much nicer.

Jay Shah

Google
This is the only best hotel, close to a 5 star experience you will get an entire Key West, there is nothing close to what this hotel has to offer, It has the best upscale restaurant by the beach, which does not only host candlelight dinner at the beach, but also has live music every day in the evening. Restaurant has great variety of liquor and everything is upscale there are three main restaurants and all are just amazing they serve the breakfast in the ballroom which is within the main building, the breakfast is basic, but still very upscale and well served. It’s buffet style. They serve between 7 AM to 11 AM.

Mitesh Amin

Google
We really enjoyed our stay. Fabulous luxury hotel with great service all round. Shout out to Ricky who worked at the valet desk, Patrick who worked at reception and all cleaning and restaurant staff, they could not do enough to make our stay memorable. I would recommend the Casa Marina Key West without a doubt. I hope we will be able to make it again in the future.

Luis Calle (Lou)

Google
A Perfect Getaway at Casa Marina – Hilton Excellence at Its Best! We flew down from Tampa for a three-night stay at Casa Marina, and it truly lived up to the Hilton name. What a delightful and relaxing place to unwind! There’s no need to venture into the hustle and bustle of downtown Key West—everything you need is right here. Casa Marina goes above and beyond to accommodate every need. The breakfast buffet is absolutely delicious, with a great variety of options to start your day right. And don’t miss the sunset dinner by the sand—it’s a stunning experience. Be sure to ask for Vanessa as your server—she’s attentive, friendly, and made our evening extra special! Highly recommend this hidden gem for anyone looking to recharge in a beautiful, serene setting.

Tobey Sandidge

Google
Great location with a large private beach & ocean views. Ocean views from both restaurants (but mediocre food). The staff is very friendly & helpful. Two large pools (one family & one adult), but the pools need water chillers added to them, the water is almost hot. The room is just ok, but the ocean view from the balcony is great. This resort is good, but it has the potential to be spectacular with a little more attention to detail from management.

W701VYbarbarao

Google
The hotel is dirty, don’t look at all like the show on photos online. The bathroom shower is so small that you can barely move your arms. The room service serve my breakfast on to go bag, the food was cold and so my hot cappuccino. The pools are very small and is not a large beach is very small location with not enough chair for all guest. People leave the towels on chair to they can seat on next day. I stay on room 292 on 2 floor ocean view room and it is actually a side view basic they lie on ocean view. This hotel is far away from 5 star and the money they charge not worth. First time visiting and never again.
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Başak O.

Yelp
Actually the location of the hotel perfect! The beach make you happy! The menu of the beach is ok. We tried conch here, it was my first try. It's ok, but it wont be my favorite dish... Coctails was good! Especially Jacub who took care of us very nice and helpful person! The room; we took the standart one,it is ok. (When you compare with the price I can tell couple of things but as you know Key West is a one of upper price point of the USA.) The warmest sea I have ever swam! I can stay all they. But sometime I want colder sea after lay down under the sea! The building of the hotel is iconic. It's from 1920! Inside of the decoration and the ambience like a section of the movie.
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Jason F.

Yelp
Really wish I would have read the reviews prior to booking. For anyone considering a stay here, I have two words: "Just Don't" For the price we are paying per night, the room is VERY disappointing. Not luxurious at all. No closet, no bathroom amenities (tiny bathroom) and can't even provide an in-room microwave to heat up leftovers. The hotel itself is historic and the pool areas are nice but the room is cold and uninviting. When booking an "ocean view", I assumed there would be a balcony by which to see the water. But nope. Instead we have filthy, dirty windows sealed shut. So, we had no balcony and we had an obscured view because they can't clean their windows. Inside and out were filthy. Add to all that, the a/c can't even keep up during the day even though the temps outside were barely above 80°. Edit: The floor was also filthy. So much so that we had to wipe our feet off every night. Even after taking showers. Disgusting. Waste of time and waste of money.
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Carol K.

Yelp
Oh my. What has happened to my favorite hotel in Key West? I have been coming here for over 30 years and all I can say is, "how far you have fallen". For this self-admitted hotel snob, I can only say I won't be back as there are nicer places to stay on the island especially given the premium price paid. This stunning historic hotel used to have it all- location, great amenities and service. But on my recent visit, the first time I have been back in 10 years, I was stunned to see so many things that I expect from a luxury hotel were absent from this stay. It felt more like I was staying at at a Hampton Inn and not a Curio Collection hotel. Now that wouldn't bother me if I was paying Hampton Inn prices but at almost $1100 a night (king, lanai, ocean view room) plus a $56 resort fee and multiple taxes per night- I expected a lot more than I got. We were in the older part of the hotel so I get that the size of the room can't be changed but it's what wasn't IN the room that made me shake my head. There was a coffee machine but no cups which we went to the front desk to get. But disposable coffee cups was all they have- a real coffee mug would have been great. Or how about a real glass to drink from versus the plastic ones provided? There were no robes in the rooms, slippers, plush towels or turn down service which usually comes when you pay this kind of money. As for all those little amenities that are usually stocked like soaps and lotions- there were wall mounted pumps in the shower and one small bar of soap. The bed was okay but it wasn't dressed in luxurious linens that invited you to sleep each night. And while a small point, there wasn't even a pen and paper to write something down on if you needed to. And if you want privacy- book into a newer room at the resort as there was a lot of noise transfer between rooms in the older section. My room had a patio with two chairs and a cafe table and umbrella. Now this would have been a nice place to enjoy my coffee in the morning as I watched people in the pool but it had rained the day before, so the the cushions were soaking wet and couldn't be sat on. In a high end hotel- those cushions would have been replaced had anyone cared. And speaking of cushions- the sofas in the main lobby were dirty and stained- what kind of a first impression is that? The service was perfunctory, at best. Hilton spent a lot of money adding a restaurant and social space down by the water- the problem was it wasn't staffed. We came two nights in a row to sit by the fire, listen to the live music (nice) and no one came to take our drink order. We went and got our own but again- this is supposed to be a high end property. And the front desk staff and concierge were full of, "no, we don't do that" when asked about anything that we needed. The best staff at the hotel were the valets as they were friendly and helpful. The best things this hotel has under it's current management is it's history, and location which is still on the best beach in Key West. And it's walkability to most things. But I am sad to say, as a long term user of this hotel, I will look elsewhere the next time I am in town. Luxury comes with a price, but what you get for the price you pay is the real value equation and it's sorely missing at Casa Marina these days.

Amanda B.

Yelp
White Lotus meets Palm Royale in a five-star experience that rivals any luxury resort.
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Sarah L.

Yelp
Well first, they messed up our reservation and did it to others I noticed in the lobby. And required us to move the next day out of our room Into another (so inconvenient) Then when we came into the room and I noticed they used previous toilet paper from last guest. Was half a roll. Which is odd and I've never seen a hotel room do. Nasty to me... My daughter also tried calling downstairs and never could get ahold of anyone for room service. Not a fan of this hotel, and the service they have. Would've expected more. This was our room before & after they moved us.
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Sharon S.

Yelp
I am updating my original review. Despite the staff being very friendly and efficient I have concerns. Several of the elevators were out of service. The one we rode up in had chipped tiles and I was Leary that it would make it to my floor. We used the stairs. The restrooms by the pool were closed as well. I felt bad for a family with an infant , the 3 elevators that were out of service really made it hard for them to get to their room with all the baby gear. My ocean view consisted of a beach full of seaweed. This may be what the beaches are like here, as I stated we just arrived but I would think the Hilton Curio Collection would have Pristine beaches. On Tuesday morning they did have a machine come (see photo) and clean the jet ski rental portion of the beach. So we spent the day in this area. On Wednesday morning after a night of storms the cleaned section of the beach was full of seaweed once more. I looked it up and this area has seaweed from June to fall because of the Great Sargassum Belt, the world's largest algae bloom. HOWEVER, the county beach just a few blocks away had pristine beaches and the Hilton Curio could be cleaning theirs as well. This hotel is a gorgeous building. The grounds and the pools have so much to offer. Mike at the outdoor pool bar should be a 5 star rating. Super helpful tips about the Island and what is has to offer. Mike made our stay at the Keys much more enjoyable. Our room was clean and well appointed. Again the staff made our stay here very nice. I am only giving a 3 instead of a 4 because while the elevator and restrooms were an inconvenience it just felt like maintenance team was on vacation and they would fix it all later.
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B H.

Yelp
At the pool today and saw a very disappointing situation. There were 2 men hitting on women without men. They bought several drinks for women. The women became frightened of them. I saw the one man look at 3 young women when they walked in. The other women left and the one man was very angry. He started smoking and was asked to stop. He became more angry. They were not guest but sold property for Hilton or HYATT. THE OLDER MAN WENT TO BAR AND apologized for the way his friend was acting. He had asked the other 3 girls for drinks. They refused. Something really weird going on. By the way the older man was a guest of management. Why he was allowed to be there. So I guess if you're a friend of upper management you can do whatever. Scary stuff. Just so the management knows!
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Nicole H.

Yelp
This resort is nice. I love how chic the rooms are. Beautiful white beaches and amazing scenery. I had a great time here. Just a short walk and you are close to many restaurants and coffee shops. Also if you are a walker Duval street is not far. I throughly enjoyed my time here and will be back.
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Anne L.

Yelp
3.5/5!! The vibe is amazing! So beautiful, amazing amenities, comfortable atmosphere. I think for the price you pay, you could just get a little more! Like a little better service, food that tasted better, spa that was AMAZING, like everything was just very average in terms of service so really all I felt like I paid for was nice amenities. Few things from the room that was weird to me - had coffee machine, coffee creamer, but no coffee cups? Light switch in the bedroom that wasn't hooked up to any lights? We also came while the main view was under construction which is soo sad but the private beach and location was great! I would mainly tell people who stay here to go to restaurants not apart of the hotel, and same with the spa. We visited a nice massage parlor for less money but better quality!
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Yulin C.

Yelp
The rating is low for a reason! I had to spend my birthday night with my wet hair, couldn't sleep. Very bad

A. W.

Yelp
I have stayed at Casa Marina many times over the years, but this last visit was disappointing in a few ways. First of all, the hotel's setting and grounds are absolutely unbelievably stunning...we loved our time spent in the beach chairs and at the outdoor bar. Service was friendly and fun. Location is my favorite in KW. However, the hotel itself just lacked attention to the detail that you'd expect at this price point. First, despite being on the second floor, the first room we assigned only had windows placed near the ceiling, at least 8 feet from the ground. This lack of natural light was awful and felt like a basement. We went back to the front desk to request another room. The second room was worse; it had big windows but you couldn't see outside due to 4 - yes 4 - huge AC units blocking each window. Finally, on our third try - the room was fine - small, but clean and nice. I do appreciate the staff accommodating our requests for different rooms. But I can't imagine who would be willing to stay in the first two rooms unless at a bargain basement price! Also, the common areas looked worn and in need of an update. Carpet worn, elevator finishes dirty and chipped, etc. The last day or our visit we decided to stay for breakfast outside and enjoy the stunning grounds. After being seated, we noticed that only a few high fans were turned on, and pigeons were roosting on the fans that were not turned on. As we waited for our server to arrive, we noticed feathers flying down on diners and even bird poop on the ground. Needless to say, we didn't feel like paying $100 for breakfast and dealing with all that so we skipped it. While birds can be an issue at even the nicest places in the Keys, the floors had not been cleaned and turning on the fans could have significantly improved the situation that the staff seemed oblivious to. To sum, beautiful hotel, absolutely stunning property, but in serious need of updating, cleaning and attention to detail.
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Amber E.

Yelp
I'm so torn about Casa Marina. We stayed at the property the last weekend of June 2024. I had read some mixed reviews but they also said that it was during construction which would have been finished by the time my family arrived in Key West and the pictures were so beautiful, I couldn't help myself I booked an ocean view room. In my defense, the reviews weren't as bad at the time made my reservation as they are now. We arrived as Casa Marina at 3:55 PM on a Saturday. Tip: Valet parking is $45 and to park in the parking lot it's $40 for overnight parking with in/out privileges. We walked into the doors and were greeted with a delicious & intoxicating soft fragrance floating in the air. The sun was shining in the beautiful arched doorways. The 1920''s architecture beautifully accented by the decor... and 45 -50 guests waiting to check in. The entire area was packed with people waiting to check in. Keep in mind that by the time we got valet, our bags, etc. it was like 4:05 PM. Check-in is 4PM. We were given a room key at 4:10 PM but the house-keeping was still there. We went back to the lobby to wait and we didn't get into our room until 5. That really put a damper on things. They gave us $100 credit to use at the resort but the whole situation made me want to leave but I couldn't do that because I would be sleeping in a gold cart lol. The customer service and communication through the whole ordeal was 0/10. The room was nice enough once we finally got to it. Except that the shower spray handle didn't work and there was trash and dirt in a hard-ish to reach corner. The property outside really is beautiful. Make sure you get an ocean front room though because it wouldn't be worth it not to. The inside rooms view would only have the roof of the ballroom and HVAC to look at. The tiles are crumbling in places and the elevators are extremely slow. The stairwell near the family pool smelled like someone had fish for dinner and then puked in there. Breakfast was so nice though! It's in a gorgeous dining hall that feels like something out of old Havana or Boardwalk Empire when it was in Florida. We got the buffet and everything tasted fresh and the sausage was some of the best I've had in my life. It really was an experience. I'm glad we went because I would have regretted not staying there but I would not stay again. I'd give the grounds 1 star, the breakfast 1 star, and the room .7 stars. Customer Service 0 and check-in 0. Also there was a wedding in the back lawn and they played loud music until almost 10 o'clock
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Sheila J.

Yelp
We love this place! Our favorite place to stay in Keywest. It has old-world charm and amazing, seasoned staff. Patrick assigned us a fabulous room, Gigi and Nicardo kept us happy at Flagler's restaurant, and was fun to see TJ working again setting up events. The most friendly staff and beautiful place to be! Thank you! Sheila & Lee
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Jenn S.

Yelp
Really surprised to see so many negative reviews of this place. Agree the space needed a gutted face lift but I stayed for a long weekend in Jan this year and the renovations and upgrades are fantastic! Food was delicious and the only odd thing I found was that room service was packed in to go packaging every time. Our room had a patio that led to the beach and at no time did it get too loud or too busy on the beach in front of our room. Beds were really comfortable and the decor was beautifully and tastefully beach themed and not obnoxiously loud. They have both large indoor and outdoor spaces for private events and the local entertainment for hire from fire breathers to acro artists are phenomenal and all can be booked through the partnered DCM that works with the hotel too.

Mark C.

Yelp
Nice hotel and private beach. We had a 2nd floor room with a private deck area. Great view! However, the pigeons - yes, pigeons - were outside all day and pooped ALL OVER the deck and furniture, making it all unusable. I asked the front desk to clean it - maybe they did, but the birds were relentless and the private deck was totally unusable during our entire stay. Problem is that the hotel has done nothing to prevent pigeons from roosting directly above the door going out on the deck. Not only was the deck trashed daily, but we were in danger of getting pooped on just walking out there. I absolutely expect more for $800/night. Unacceptable.
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Wen S.

Yelp
Where to start...... booked this as a stress release getaway for my better half last minute couldn't come and hotel doesn't refund your money. First negative. So you are stuck going even if you don't want to! Overpriced for what the location actually looks like. Better to rent an airbnb. It's nice being on the beach. But rooms are not the high price charge. Very relaxing tho for couples. Nothing to do but lay on the beach, hammock, nappy nap... no electric car charger but I was able to plug my car where golf carts charge. Very close to Duval St! Food sucks at the hotel best to walk to eat outside the hotel. Nice gym but sucks you need to walk to hotel for restrooms when gym is across the street. Clean tho... nice view. No one really speaks English on the property. Overall I made the best of it for a trip bought for someone else..... wouldn't stay here again. Too expensive for nothing to do but sleep.

Tara R.

Yelp
After almost 15 years of being loyal Hilton Honors members and credit card holders, sad to say that we will be shifting to Bonvoy fully. The stay at Casa Marina, at $900 a night, was the straw that broke the camel's back. Everything from the room cleanliness, to difficulties trying to get our room cleaned (yes, we had to beg to have it cleaned and when they came it was 9:00 PM), to faulty elevators and more. Casa Marina was a prime example of how Hilton properties and service have just gone so far downhill. Do yourself a favor and don't spend this kind of money here - go to one of the more boutique hotels around here that probably have much better service and cleanliness.
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Marqus R.

Yelp
Casa Marina Key West, Curio Collection by Hilton is pretty much considered the Old Grande Dame of Key West Hotels. It has both huge spaces inside and outside. There is a large spacious pool and lounging area. Inside huge spacious ballrooms that remind one of days long past and what life must have been like for the wealthy in the 1920's which is when it first opened. The service and staff are impeccable, but I can't help but think that Hilton made a mistake in taking Casa Marina over without upgrading. As someone said it, "Hampton Inn quality at 5 Star Waldorf pricing." That goes for food too. Partner and I had breakfast in the Flagler's Ballroom. It was nothing but a rather low-grade, forage for your food, buffet at a near outrageous price for what you get; $42 a clip. Then their best restaurant isn't even a part of Casa Marina. It's The Reach's Four Marlins located next door in its Hilton's sister resort. But the real downfall of the place for me was that it was boring, lacking in the soul and vibrance of the Conch Republic.
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Steve W.

Yelp
Hmm. Best you can do? Seems all others agree with my review and 1 star. Actually sad. Potential is there. Here's a brainstorm ... tell people place is basically shut down for rebuild. At least be honest. Put it on website. I'm sure they Won't like this but truth. Plus we spent tons $. No one said place is a war zone ! Be aware people. Ha. Sorry. Had to one other thing. The "owners" reply is hilarious. Seriously respond to your social media in a meaningful way. Peace out. Really?

David D.

Yelp
Staff at the front desk and guest services were not helpful. Very short and seemed bothered to interact. The rest of the staff were very nice. The room was small and our window overlooked an ajoining roof and HVAC equipment. For the price very disappointed.
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Philip M.

Yelp
My brother Chris and I chose this place for our vacation and to redeem Hilton Honors points that I have had sitting in my account. The points redemption through Hilton was discounted and we hypothesized that the reason is that this hotel is a little outdated and in need of repairs and updating. We read the reviews on Google and Trip Advisor and knew what we were getting for our Hilton points and it was a compromise that we were willing to make for the location, the private beach and the separate adults only pool that is oceanfront. The hotel is located just 17 minutes from the Key West airport. I booked a standard room with Hilton points and we arrived early at 1pm. The front desk agent was super friendly and already had an oceanfront upgraded room ready for us as a benefit of my Hilton Honors status. A pleasant surprise! The room was spacious and clean with a nice sized balcony and perfect views of the ocean and pools. Our room had a small sofa with a dining table plus a spacious closet and a mini fridge. The bathroom was small but stocked with plenty of towels a blow dryer and amenities. The bed was comfortable and Chris and I liked the coffee machine on the fridge. Chris and I booked a cabana at the adults only pool for the day. The booking includes a fully stocked fridge of nonalcoholic beverages plus a HUGE fresh fruit platter. The cabana has a comfortable sofa and table plus a flat screen and plenty of plugs to keep our devices charged. Service at the cabana was awesome and the pool staff kept us stocked with cocktails and food. The cabana has a ceiling fan to keep cool. We ended up spending $539 for the cabana which included the food and cocktails. A fun but expensive splurge. The location of the hotel is perfect and allowed us the convenience of being able to walk to most of the major attractions. The coffee shop onsite is charming and we enjoyed our pastries and breakfast sandwiches and lattes. The front desk allowed us to have a late checkout for our transition to the Marriott property that we also booked with points. Minor issues were that some of the outlets in our room didn't function and the dated furniture however these were minor and overall we had a great vacation at this hotel. The staff emphasized that the hotel will be closed for renovations soon and that they would love to invite us back to see the improvements. All of the staff were friendly and Chris and I loved our vacation at this hotel. We are excited to see what the future brings for this hotel and look forward to seeing the renovations!!

Carol M.

Yelp
Terrible meal at bar restaurant. Tacos with beef inedible. Ordered shrimp $36. 3 large tough shrimp. Bill $97. For inedible food. Location beautiful

Andy T.

Yelp
Eh... huge place... always had to walk outside to get to our room. Website stated there was free breakfast, but since we booked through AAA it wasn't honored nor were we considered "guests" according to the manager we spoke with & he turned & walked away, he could've cared less. Was like pulling teeth to get extra sugar & creamers for our coffee in our room. Double charged me for parking.... Had food delivered 1 night, hotel wouldn't let the person bring it to our room, I had to go all the way to the lobby to get it. Clean spacious room/area; light switches & plug-in outlets in the weirdest places that were inconvenient for sure. "Resort" fees ridiculous too...

Scott H.

Yelp
More complaints on why not to stay here. Unlike other Hilton Resorts, the towels provided felt like sand paper. Not the usual luxurious ones you would typically get at a Hilton property. The showers were so small that if you turned the wrong way in the shower, you would hit the shower knob and get scalding hot water. And to top it off, I did get the template response from the property apologizing but no action. Just words of a crappy property!

Zach B.

Yelp
Rented a cabana under the impression it was a 9-5 rental, but told we could stay past 5 and enjoy the superbowl in our cabana. This was not the case After numerous failures on the management teams part, David finally came to our cabana and told us that it would be $300 dollars to rent the cabana for the Super Bowl, but then said he could knock it down to $150, and we would get 15% off drinks and full access to the buffet at the Super Bowl tent. When we went to get Buffett, we were told we could not eat there, an guess what. David clocked out! So not only were we lied to, but this felt more like a bait and switch scheme. Absolutely terrible experience. I would not trust a think any one employee says there, because we were told multiple things to 'make us happy' and none of them were followed through. Classic bait and switch.

Mari P.

Yelp
WOULD GIVE NEGATIVE - STARS IF I COULD. Stayed here with my father and the entire place was nasty, disgusting, DIRTY. The housekeeping did not clean properly, the floor was covered in bugs when we arrived. Could not use the patio because it was also covered in bugs and soot. Around the second night, my dad was complaining he had 2 mosquito bites which I thought didn't make sense because I didn't and I hadn't seen any mosquitos. The following night he had 5 more. By the time we left he was covered in them and that's when we realized: BED BUGS! So to recap: 1. DIRTY PROPERTY AND ROOMS 2. TERRIBLE SERVICE 3. BEDS COVERED IN BED BUGS! I wish I had read prior reviews! Hope this saves someone from spending so much money at a dirty hotel!
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Robert S.

Yelp
Nice hotel, staff is friendly. The only down side is the elevators mostly don't work and the one that does makes allot of noises. Next time I'm in Key West I will definitely come back here.
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Brian H.

Yelp
Loved our time at the newly renovated Casa Marina! Marsha and Erick were amazing and deserve a raise! Check in can be hectic so be patient! Enjoy the two pools, beach, water sports and the finally restored dock.
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Claire A.

Yelp
This is the second time I've stayed here and it was not nearly as good as the first. It used to be a Waldorf Astoria property and is now Hilton. The building is beautiful and has great history. There is a trolly stop right in front, which is the best way to get around the island. The grounds are lovely and there are restaurants, bars and pools. My criticism really is minor in that single ply toilet paper...really? $700 a night....you can do better than that. The gentlemen who hold the door are very pleasant, the woman at the concierge desk was helpful however the 2 times I went to the front desk....check in and to adk a question, was treated like i was bothering them. No Bueno. They have room service available and Morrisons Market which is convenient, but you pay a premium. The last time I stayed in Key West I stayed at The Almond Tree in. It doesn't have the beauty of Casa Marina and it's not on the water but the room was lovely, the staff was exceptionally pleasant and bonus....breakfast and cocktail hour every night. Complimentary. That is where I will return next year.

Sherry S.

Yelp
What an amazing hotel. The staff work so hard to make sure you have a perfect time. We decided to upgrade our room so that we could see the ocean. Patrick put us in the most amazing room! It was truly picture perfect. Only downside, the toilet is so close to the wall you have to sit sideways but oh well. We still absolutely loved it. We did buy some Patron Silver in town on Sunday night. We had two shots out of it. Monday we went out on scooters and when we came back after a long day, we went to make our drinks, there were only two shots left in the bottle! We let it go being that it was Labor Day and it really wasn't the end of the world. We are living in rough times right now. Next time we will just lock it up. One other really not good thing is the bedside alarm went off at 6am on Sunday morning. I turned it off. I made sure it was off off. When we went to bed, I noted it was back on. Im glad I seen it was on! At the outside bar, Mike the bartender was very pleasant and he makes amazing drinks. He has one he calls a Mike Tai. It's a must have! We were able to reserve anything we wanted right at the hotel. We rented scooters right there. 24 hour rental. We also booked a sunset cruise from the conceirge. It was really great. We enjoyed our stay. Sure there are a few things I could complain about but all in all, we had a great time so we will go back.
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Andy C.

Yelp
Checked in today. Great staff. HH Diamond member. Should have read yelp reviews. Power plugs poor, safe in room battery dead, can't use. Hotel replaced it. Someone said it correctly Hampton Inn quality at 5 Star Waldorf pricing. Won't plan on returning. They even ran out of in-room coffee cups! Room OK but figured a better upgrade. They made a big deal at check in. The place needs a major renovation. Property and rooms. Update - Hotel is closing in three months for $70M renovation. Should be closed now or offer pre-reno rates $150/night no resort fee. More outlets etc. Breakfast service so, so and quality of eggs etc. Also so, so. AKA Bad news, not returning. Room changed to a suite based on NO INTERNET service in room. PS Lamp in Bedroom was found unplugged. Very disappointed
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Marian G.

Yelp
We came to celebrate my sister birthday! This hotel is fabulous. The water stream flows towards the Atlantic Ocean. There's a neat bus bar with cozy seating. This is a Spanish style architect. The lobby is large with open beam of dark wood. Two large ballrooms. Beautiful sand sculpture on the beach, two pools (family and adult). The pool can be warm at your request. The cabanas are large with the most amazing servers. You can reverse your cabanas for the beach or pool. The lounge chairs are on the beach for your usage along with beach towels. You can reserve lounge chairs. . Parking is with a fee which is across the street or valet your vehicle. Need to workout? There is also a gym for a great workout. Our room was large with a patio and beautiful view of the Atlantic Ocean. The bed is like sleeping on a feathers! Our room was cleaned daily and we didn't have schedule cleaning. The market store has some great merchandise and tasty quick bites food. They have two breakfast setting. A breakfast buffet or served breakfast. This is a walkable area to restaurants and Duval Street and safe. You will see rosters throughout the property. I recommend this hotel for wedding, anniversary, adult birthday parties and great romantic get-a-way. There are rental jet skis, or walk on the pier.
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Suzanna E.

Yelp
This is a charming hotel right on the ocean with their own beach. Ocean view from the swimming pool. The rooms are average and comfortable. The staff was very friendly.

M S.

Yelp
The pro is we were upgraded to a ocean view at a very accomdating price and being that it is my 4th time staying here. Thank you! The outside dining is really nice and breakfast is delicious. The con is the elevators need some serious work since we'vebeen coming here.

Rey V.

Yelp
I finally have a moment to give this incredible resort that can risk you away from reality a review. I surprised my wife for her Bday and all I can say is WOW and OMG to how awesome our experience was here. 1st and foremost I would like to thank the GM, was not able to meet them but to let them know the team they have is incredible. They have a front desk Mgr. (Rhianna) that was incredibly nice and understood that this was our 1st time there and that it was my wife bday. She was so attending to details. Hayden the Breakfast manager got wind of it being our 1st visit to the resort and introduced himself to us and that made my wife feel very special. I watched and saw him handle so many tasks at one time, I was very impressed. Johnathan Restaurant GM we met as he over heard my wife and I saying how incredible the staff is and how awesome the food was... that he introduced us to the Chef Geo and to his food and detail to putting a great dining experience together. My wife and I can't wait to go to this beautiful paradise resort again...
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Leslie J.

Yelp
Rude staff. Check in is at 4, we asked for an early check in, knowing it wasn't guaranteed. Girl who checked us in rudely told us the room was not ready and there is no early check in. 345 pm we asked if the room was ready and we were tersely informed that we would receive a text when the room was ready and housekeeping would "try" to have it ready by 4. 415 pm we asked again if the room was ready, apparently it was, we received no text. Get to the room, not what we booked, we asked for 2 queen beds but we had a king and a pullout sofa. We kept it because we were hot and tired and thought we would just ask for more blankets and pillows. One blanket and one pillow arrived. Room is only ok. We usually stay at high end properties and were under the impression that with the renovation this would be that. It isn't. It's basic. Nothing is luxury about this place except the $645/per night price tag and that is an absolute joke. No trash cans in the rooms. Restaurants very, very, low end fare. Adult pool is small and super crowded. Room service might as well not exist, the options are so limited. If you're looking for a basic, overpriced, mid range hotel with poor food choices and staff who don't care about their guests, this is the place for you

Scott H.

Yelp
I never put much thought into reviews and after reading the ones regarding Casa Marina, I should start believing them. Not sure where to start. (1) room was not ready when we checked in (2) the room we reserved (king, ocean view) was not what was provided to us as they were "sold out". But if I wanted one the next day, I would have to pay to "upgrade"!, (3) front desk staff was very rude. More a take it or leave it attitude. (4) Room smelt like mold and mildew. I get it you are on the ocean, but a Hilton resort should not smell like a Hotel 6 (5) staff in the coffee shop very similar to the front desk staff, rude with a capital "R". She basically scolded me as I wouldn't tip on a $7 cup of coffee (sorry the tipping thing is out of control when it is now required to tip for even the simplest task). And the reason i didn't tip was because of her rudeness. So to all those who dont read reviews, start. For a Hilton brand hotel, this ranks at the bottom.
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Felix P.

Yelp
Believe the reviews...this place is total S#!+!!!!! Hilton has allowed their name to be downgraded by several notches when they decided to put their name on this place without needed upgrades!!! This is truly a DUMP...which is ok, as long as you're not spending $1,200 per night!!!
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Dan R.

Yelp
Waldorf prices at Hampton quality. I expect more and got less. I responded to text inquiring how my stay was going with a problem and never received a response. First night was woke by water dripping off the bedroom ceiling. Wife had bug bites. First day I walked past towels, bedding in hall and trash. Pool areas were managed better but the pool was sandy and the pool lining was breaking up in spots. Parking is not marked very well, valet seems understaffed and backed up.
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Kalie B.

Yelp
This is an undated review after our whole trip. This is a poorly run hotel. When our flight got delayed, the hotel called us and said they wouldn't pick us up anymore even though we booked their vip airport pick up. When we arrived, the hotel lost and forgot to deliver our luggage. The manager was rude and defensive. In our hotel room, we never had working body wash and had to use the shampoo for both. Try en the conditioner ran out and never got refilled. Breakfast was so slow and disorganized the server told us they lost our ticket and couldn't even justify charging us after that experience.

Drake V.

Yelp
I have stayed at this property multiple times, even during Covid, when they really needed the business, now they have the balls to charge $1500 per night, I called and left a message for the manager to call me to see if we could work out a different rate... I did not receive a call back, Just shows they could not care less about their customers
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Laura K.

Yelp
I stayed here for a week earlier this month. My dad booked the rooms and I warned him prior of all the bad reviews. He kept saying "it's a Hilton Curio..former Waldorf. They are always great." No dad... no. From reading reviews, I didn't have high expectations but I didn't think it would be as bad as it was. If you are reading this you have been warned. First I will say that the staff was very friendly. That was the only positive & the building itself is beautiful but it's extremely outdated. I can deal with outdated but it's filthy. Everything was so dirty. Upon checking in my room I noticed the bathroom was disgusting, vents were COVERED with grime, stains all over the white sheets, the windows were black, floor was dirty. The desk was COVERED in crumbs. Ive stayed at motels off of I-75 that were a million times cleaner. Hangers were sticky! My daughter and I had bug bites ALL over our legs. I don't think it was bed bugs thankfully, but something from the gross bed. My dads room wasn't as bad, but it was far from good. His room was really dirty as well. And we are talking $400 a night for my room and $800+ for his. It's not cheap!! For those prices and the "curio" name attached- the condition of these rooms were extremely unacceptable. I stayed on the 4th floor. It's in a separate building. The elevator was so hot. It took 5-10 mins to open. I ended up walking up or down the stairs most of the time. The water and ice machines were ALL broken. The first night I ended up door dashing a bunch of water for $60. The food was mediocre at best. $35 for a cheese burger and fruit? Ridiculously expensive. $7 for a coffee. The pool was okay. The beach is pretty. But the beach water is not swimmable at all and you can't see the sunrise/set from this side of the key. There a couple of walkable restaurants that are good, however Duvall street isn't really walkable. If you're looking to go downtown it's like a 10 drive each way. Since I didn't have a car, it was annoying to get a cab each day. There are so many other amazing hotels close to Duvall for the same price or cheaper. I would never go back to this dump.
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Miriah C.

Yelp
I booked this hotel on the recommendation of a friend but their experience sounds very different from ours. Initially I booked online to have adjoining rooms, but not only did they not have the name of the additional guest, there was no record of the joint room request. When I pointed this out, it delayed check in of the second room so we didn't get both rooms until well after 6 PM the day of check in because we were waiting on one of the rooms to be inspected. The rooms both smelled like sewage. One room had only body wash and an empty conditioner container, so I'm not entirely sure what was being inspected. The in room coffee is also disgusting (and we were only given decaf), but the op property coffee shop is good. One person in our party tried to order room service, which you should be able to do on the website but the link didn't work. She then called and no one answered. Finally she texted the front desk requesting help and was told someone would call her to take the order. Eventually someone did, but holy moly. Valet parking is $45 but sometimes the attendant is difficult to find (went to a local CrossFit gym early and were afraid we wouldn't make it on time bc we couldn't find anyone). The Dorado was pretty good as was the pool service. Overall, this was an overpriced, mediocre (at best) vacation stay.

Peter S.

Yelp
We went on a 5 day vacation and this property is horrible. We are diamond status and will not return this this property. Bad service, poor customer service. Lack of communication with the hotel staff. Old product.

Annie K.

Yelp
What a horrific experience for check in and my first time. I did the contactless check in and asked a question at the front desk, had a man chase me down in the lobby for a card on file. I contacted the Hilton honors department yesterday and gave the lady I spoke to my cc to be able to access the contactless entry. Then I come to the desk to give them the card and a nasty team member named Diana unfortunately helps me. I tell her I gave a lady my card number yesterday, now I'm wondering and worried who has my card number, she rudely giggles and responds you wanna see my screen there's no card. I let that slide. I then ask about towels and beach chairs as disclosure for the resort fees, she's like there's bath towels in your room did you not see them again very nasty. I at this point after incident number 3 am so annoyed and just say you all are very rude here what's is your name, she laughs in my face again at this point I ask for a manager who she goes and gets and as I'm talking to him she skips past him on her phone giggling and being condescending to me if you have cameras you can see & hear her. The manager is a kind gentleman who just repeats everything I said and I'm just at this point frustrated with the whole situation. I thank him for listening and carry on. Hospitality and Customer Service are not a priority here and I will definitely not be staying here ever again.

Shirley G.

Yelp
Not Worth the Money Big Rip Off I stayed here with my partner. The city view was a view of a dumpster and parking lot. Also, my room had an odor, so I asked the hotel manager Rihanna to move she said no problem she didn't tell me it was a $125 upcharge. This hotel has no restaurant for dinner. The pool bar for adults took 45 minutes to get me 6 grilled shrimp and a beer. The lack of service is horrible and when you do get a staff member, they are unfriendly... My tip is to go somewhere else and spend the luxury price for a real luxury hotel.

Heather R.

Yelp
We stayed at the Casa Marina for the past 7 days and while the room and view were wonderful the service particularly the housekeeping was abysmal. I have been a Hilton Diamond member for the past 20 years and I am not sure I have ever stayed at a single property where just getting fresh towels and the trash in your room emptied required 4 or 5 communications back and forth with the front desk. In 7 nights we only returned from being out on the town 1 day out of 7 to find our room had been serviced. We would typically leave around 9:30am each day and go on a tour or out shopping and return to change for dinner at 5pm to find we had not been given clean towels or any service what so ever. So I would text or call the front desk and then we would wait sometimes another two hours for someone to show up with towels. After the first few days I started just hunting down housekeeping carts in the hallways and trying to find what we needed and emptying the trash ourselves. The one night a guy did arrive he handed me towels at the door and once I got inside and looked at what he gave me I had 3 bathtowels and 5 bathmats but no washclothes or hand towels. So we washed our faces with bathmats! It became a huge joke. None of the housekeepers we encountered in the halls spoke English so that made getting service without going through the front desk next to impossible. I will say not every department was such a nightmare. The valets were so helpful and even made some great resturant suggestions and Natalia who works at Morrison's, the coffee shop on property was so kind and helpful. I just have never encountered such a total lack of basic housekeeping in hundreds of Hilton stays.
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Mom R.

Yelp
I went here for a Christmas present to myself. I need a break from reality, stress, needed peace and solitude- dealing with ALOTTTT mentally and i NEEDED to get away. SO I took the time and finances to travel to the end and tip of the world and this place looked to be what I wanted to stay,. I have to give my review off detail aspects because I am detailed. ROOM: The price per night is pricey, BUT the room was nice. I picked a Ocean Front Suite and they put me on 3rd floor the view was beautiful, the decor and breakfast nook I absolutely loved. Bedroom was nice (tv didn't work) but I don't watch tv while in bed so I didn't bother. No tub but the bathroom soft greys and beautiful vanity. Sitting room and couch was very comfortable and balcony was very nice. I did have an ant problem in my space but I didn't bother making a big fuss about that. Just killed them and kept it moving. Now getting TO the room was a little challenging from the front as you practically have to walk the outside resort to get to it. It's a pretty walk UNTIL you hit rain. I was unfortunately in the sporadic rain weather and was soaked because you have to walk "outside" to get to and from the room. Yes my gorgeous hair "ruined" my new clothes "wet" - me "rain soaked" there is no covering for guests getting to the suites that I did not like. Nor was I offered a umbrella- maybe the resort need to look into investing in that small detail, since no covering is offered. Oh they also won me over with the "Pellet Size" ice in the ice maker. Thank YOU on behalf of all the ice crunchers. POOLS: Absolutely beautiful, more than enough chairs. Pool was heated, pool staff was very nice. Think his name was Ringold - or something like that I was practically like here take all my tip money because you are amazing - he was very attentive and accommodating. Loved that they had two pools. One for adults only and one for families. As I said i needed downtime. GROUNDS: Well I wish I was made aware BEFORE booking that construction was going on daily. The beautiful walkway that I was looking forward to seeing was boarded up. The constant EARLY HOURS of hammering and banging AND loud workers made enjoying the outside property a fail. Sitting at the pool was horrible, loud, wood particles flying which some did get in my eyes but the pool attendant helped me get it out. Being able to peacefully lay in the chair and sun to read a book was taken away. The access to walk the beach was boarded off- access to get to the games was boarded off that was the absolute worst I think proper communication should have been key to say our Grounds are under construction and this is what you will experience. As i did not come to sit in the room. DINING: BREAKFAST - the buffet breakfast was $50+ per day. Now that is high for breakfast but they do give you alot of options. The food was pretty good and the young lady with the eggs she was really nice. NOW If you order off menu be prepared to sit and wait for 45 plus minutes as they do not move at a glacial pace for any one. Service is/was super slow EVERYDAY. The servers were not very attentive either. I ALSO caught this vibe that they pick and choose who they want in there section which made me uncomfortable. DINNER: the menu is the same boring 4 entree choices daily. Which also again takes them 45 plus minutes to complete. The meals on the property I would rate a 5 out of 10. Leave and eat on Duvall st or somewhere. THE BAR: Caitelyn or Kate SHE WAS AMAZINGGGGGGG she made the BEST DRINKS - as you see this saved my day and life. LOBBY: it was absolutely BEAUTIFUL and the professional Christmas decoration were perfect. The opportunity to take a picture around that picturesque tree was a bonus. LIVE MUSIC: felt it could be a little more diverse but it was a 3 out of 10. OUT DOOR RESTAURANT SEATING: it was beautiful with the exception of the heavy construction... ughhh BEACH: very clean but it was loud due to heavy hammers and construction and I couldn't enjoy it - UNTIL Ringold was attentive and seen my discomfort and asked if he could set my chair around the back and side of property near public peer and that worked out perfectly. Thanks to the pool staff being understanding. PET FRIENDLY; I loved seeing the pets enjoying themselves as well. I was like look at there spoiled fur babies just out here living there best lives. It made me laugh and smile. Now the roosters everywhere - that was a bit much but then I recognized they are all over the island. I would like to give this location a second chance "AFTER CONSTRUCTION " i will be sure to ask if y'all are doing any work. I will also plan to do more exploring and eating out so I don't get frustrated with the service and dinner menu. But I will definitely be at the bar.
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Alex K.

Yelp
Casa marina straight up stole $1114.00 I had a nasty infection on my abdomen and had to be in the hospital when my reservation was booked. I was in the hospital for 4 days. Complete with a doctors note. I simple called up casa marina front desk and had asked about the cancellation policy. The front desk agent that answered the phone was incredibly short with me and unsympathetic. I had almost died and I simply asked if I could have some kind of refund or if I could just rebook the room that I reserved. He said explicitly that he does not care and that there is no way I can have a refund. I understand if there are no cancellation but hot damn almost 2 grand and not even a sorry that happened. I have gotten like 3 emails from them asking how my stay was LOL NEVER EVER WILL I STAY HERE AND IM TELLING EVERYONE. What's worse is that when I tried to speak to someone to corporate I got the whole song and dance that they will be in touch with me in the next couple of days. I've heard nothing. And I have the doctors note proving I wasn't there and the receipt from casa marina as proof. Stolen $1,114.00 and not even a damn sorry