Casa Monica Resort & Spa, Autograph Collection

Hotel · St. Augustine

Casa Monica Resort & Spa, Autograph Collection

Hotel · St. Augustine

4

95 Cordova St, St. Augustine, FL 32084

Photos

Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by Courtesy The Kessler Collection
Casa Monica Resort & Spa, Autograph Collection by Courtesy The Kessler Collection
Casa Monica Resort & Spa, Autograph Collection by Courtesy The Kessler Collection
Casa Monica Resort & Spa, Autograph Collection by Courtesy The Kessler Collection
Casa Monica Resort & Spa, Autograph Collection by Courtesy The Kessler Collection
Casa Monica Resort & Spa, Autograph Collection by Courtesy The Kessler Collection
Casa Monica Resort & Spa, Autograph Collection by Courtesy The Kessler Collection
Casa Monica Resort & Spa, Autograph Collection by Courtesy The Kessler Collection
Casa Monica Resort & Spa, Autograph Collection by Courtesy The Kessler Collection
Casa Monica Resort & Spa, Autograph Collection by Courtesy The Kessler Collection
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null
Casa Monica Resort & Spa, Autograph Collection by null

Highlights

Nestled in the heart of historic downtown St. Augustine, this lavish Moroccan-inspired hotel boasts ornate interiors, a rooftop pool, and a prime location for exploring.  

Featured in Conde Nast Traveler
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95 Cordova St, St. Augustine, FL 32084 Get directions

marriott.com
@casamonicaresortandspa

$$$

Information

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95 Cordova St, St. Augustine, FL 32084 Get directions

+1 904 827 1888
marriott.com
@casamonicaresortandspa

$$$

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Last updated

Mar 14, 2025

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@travelleisure

"You’re sure to spot the Casa Monica Resort & Spa, Autograph Collection on your visit to St. Augustine. Built in 1888, this Moroccan-inspired property occupies a prime position in the heart of the historic district. A spa, an event space, and an on-site Mediterranean restaurant are among its impressive amenities." - Travel + Leisure Editors

How to Visit St. Augustine, According to a Floridian
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@cntraveler

"__Why did this hotel catch your attention? __ If you’re coming in from the west, Casa Monica is part of a gorgeous panorama marking your arrival in St. Augustine, with grand old Flagler College to your left, the palace-like Lightner Museum to your right, and this resort and spa straight ahead. All three of these buildings used to be hotels, in fact, which put sunny St. Augustine on the map as a luxury resort destination in the late 19th century. Casa Monica, a grand Moorish Revival structure opened in 1888 by architect Franklin Smith, is the only building that retains its original purpose. What's the backstory? The building did a stint as the county courthouse earlier in the 20th century before it was purchased and restored to its former opulence by the Savannah hotel developer Richard Kessler. It’s now part of the Kessler Collection, a suite of luxury properties. Tell us all about the accommodations. Rooms here start from relatively simple and improve from there. The standard double comes with plush furnishings, down duvets and pillows, Bose speakers and alarms, flat-screen TVs, and a view of either the rooftop of the hotel pool, plus little perks like free Champagne at check-in. If money’s no object, go for one of five suites, with names like Anastasia and Ponce de Leon and amenities like spiral staircases, wet bars, private balconies, and unparalleled views of the historic district. Drinking and dining—what are we looking at? Costa Brava, the in-house restaurant, takes culinary inspiration from its namesake region in Spain. The menu features cured Spanish meats (serrano ham, chorizo, country paté, and so forth) and seafood like braised octopus with kalamata aioli and piquillo peppers. A tasting menu is also available, as is a generous range of wine options by the bottle and glass. How'd you find the staff? Service is as polished and generous as you’d expect from a hotel of this caliber. Another tip: The valet will cost a little extra, but given what a pain it is to find parking in this area, that service feels like a blessing. What about the neighborhood? What else is around? The best way to get to know St. Augustine is on foot. Some old streets in the historic quarter are closed to cars; by that token, this hotel couldn’t be better located. It's just across the street from the Plaza de la Constitución, on the same block as a handful of art galleries, steps from the Matanzas River, and mere minutes from most everything else you’d want to do here. You could leave your car with the valet and forget about it — or not: Getting a room here also entitles you to access to the private Serenata Beach Club, 15 minutes north on A1A. Any other hotel features worth noting? Richard Kessler’s not just a hotel collector—he’s also an art collector who spreads his holdings around in galleries in various of his properties. There’s a Grand Bohemian Art Gallery in Charleston, there’s one in Savannah, and there’s one here that’s worth popping into, too. Bottom line: Worth it? Why? The most luxurious digs in St. Augustine" - Sam Worley

Casa Monica Resort & Spa, Autograph Collection
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@cntraveler

"Check in for the evening at the railroad tycoon Henry Flagler’s 1888 Casa Monica Resort & Spa, which features a Moorish Revival façade that might have looked remarkably like home to the conquistadors who walked these very streets centuries before."

A Three-Day Road Trip Exploring Florida’s Spanish History
View Postcard for Casa Monica Resort & Spa, Autograph Collection
@cntraveler

"If you’re coming in from the west, Casa Monica is part of a gorgeous panorama marking your arrival in St. Augustine, with grand old Flagler College to your left, the palace-like Lightner Museum to your right, and this resort and spa straight ahead. All three of these buildings used to be hotels, which put sunny St. Augustine on the map as a luxury resort destination in the late 19th century. Casa Monica, a grand Moorish Revival structure opened in 1888, is the only building that retains its original purpose." - Sam Worley

3 Best Day Trips from Savannah
View Postcard for Casa Monica Resort & Spa, Autograph Collection

Cheryl S

Google
This beautiful, well located hotel should be 5 stars - it talks the talk, but just doesn’t walk the walk. In no universe should a hotel guest at 3 star or higher hotel have to wait 45 minutes to be seated for breakfast and another 30 minutes for their food (including the wrong food) to be delivered, asking repeatedly for coffee (cold, and only filter available as the machine was broken), while non paying guests are prioritised. In no universe of 3 star or better hotels are paying guests asked to wait 45 minutes to enter the cocktail bar because the bar and every seat in the lobby areas are full, mainly of non hotel guests wanting to enjoy the ambiance of the hotel. There were plenty of empty restaurant tables but they weren’t using them. We could barely get into the elevator due to the overflowing Starbucks crowd that were there the whole 2 days that we were - apparently the only Starbucks in the historic area and it was just jammed with lines out the door and exhausted tourists (not hotel guests) filling up the hotel. There was no one really managing the public areas of the hotel. Staff were polite and very apologetic but ultimately inexperienced and lacking in direction and management to deal with the busy Christmas period. Yes the hotel discounted our restaurant bill to compensate but what we actually wanted, and thought we would get at a $500 plus a night hotel, was a basic level of service and the ability to enjoy the hotel’s facilities. When we checked out, there was insult added to injury by the $30 per day resort fee which when queried, I was told by the front desk was for the “complimentary” champagne / hot apple cider and small bottle of water per person upon arrival and the WiFi. They also explained no Marriott benefits (like, genuinely complimentary WiFi) are recognised here despite being listed in the Bonvoy portfolio. I would have appreciated the option to have declined the “compliment” which at $30 per day was very poor value, and frankly at a hotel in the price point and aesthetic of Casa Monica, that should be genuinely included in the price of the room as a nice touch. I’m sure many people have a wonderful time at Casa Monica and I was just there at the wrong time. Or maybe this hotel is really going downhill. For me, someone who spent a lot of time choosing this hotel for a family Christmas, it was an expensive mistake to make. I would caution others to manage their expectations.

info e

Google
Great service at the bar great cocktails and we had a great night sleep, however around 7am we had to listen to someone in hard sole shoes or High heels walking back-and-forth in the room above us on the third floor. We were in the 2nd floor and My Wife wanted to take a broom handle and tap on the ceiling, someone pacing urgently back-and-forth on the floor for four or five hours. Funny thing is if these floors are carpeted why did it sound like someone was walking in heels on a hardwood floor? Haunted?

dtobias51

Google
We are long time Marriott people. Always stay at a "Marriott" property. I have not learned my lesson on autograph properties. They are not Marriott, but boy, are they expensive. The hotel was packed with conventioneers. Never made to feel that our Marriott status mattered at all. At 650am every morning we were awakened with what sounded like a jack hammer for a good 10 minutes. Very jarring. Would not stay here again. Breakfast is usually a full complementary hot meal for high level Marriott guests. Very limited breakfast menu and only a small parfait for the complementary choice. Pool area was nice. The parking is expensive and it appeared that our vehicle was parked outside. We had just washed it on the way to St. Augustine and it was returned to us filthy.

Antonio Abud

Google
Honestly this hotel was better than what I expected it! Starting by how it looks, very classic and fancy but not looking, it also resembles the Spanish Architecture of the city. The hotel has a very nice looking bar, restaurant and pool. Service was good, the place was too crowded and I believe this was one reason why the restaurant and mais service was slow, which is the only point that needs a better attention. The rooms were clean and spacious, also having a nice decoration, only thing that could use some improvement would be changing the curtains to glass on the bathtub. The valet service was fine. Great location very close to the main attractions, bars and restaurants.

Mary L

Google
Rooms are nice but showing some wear. Staff weren’t very friendly and wasn’t easy to get into the restaurant. Never acknowledged Marriott status, almost cocky acting. The location was awesome. Nice having a Starbucks on location.

Tiffany R

Google
My stay at the Casa Monica was absolutely epic thanks to our front desk woman named Madeleine Stinger. Front desk lady’s name Maddie Stinger anyway she helped me with absolutely all of my needs. She was kind, helpful, patient and caring, even though the place was full of people, she paid close attention to our needs and listen very carefully. We called the front desk very many times and she sent up everything that we needed in a timely manner. I really want to say that the state of this hotel was a five-star stay thanks to our front desk, woman helping us feel just as comfortable as we could feel. Thank you so much for all you do.

Yvonne Cousino

Google
We stayed here for our 25th anniversary because of the hotels location and luxury designation. It does not meet luxury standards! It is historic yes, but not luxury. Its reputation has been diminished and the rooms and building need repairs. Will not go back.

Magdalena Tengroth

Google
The rooms need some attention. The curtain was broke, the toilet leaked, the shower doesn’t drain and the water saver makes it impossible to wash even the little hair my fiancé has. Be very careful showering a child. The water does not hold the temperature and can get very hot. The location is perfect, the valet staff was busy, but wonderful. Most service was good except for the mail bar tender. I own a bar and a hotel that can’t survive on its location, so we would never get away with that poor standard.

Sharon C.

Yelp
Most of the time convenience and expediency are what I look for when choosing a hotel, but every once in a while, Dan and I like to enjoy a luxury hotel, especially on special days such as our anniversary. This year we chose Casa Monica in St Augustine. This hotel is amazing. It's not just luxurious but full of history. Before checking in, we toured Old Town via the hop on and hop off trolley. Casa Monica is one of their stops so we were able to learn all about the history of the hotel and appreciate it even more. https://www.historichotels.org/us/hotels-resorts/casa-monica-resort-spa/history.php I loved the Moorish Revival and Spanish Baroque Revival architecture. I don't recall any previous exposure to this style. For us, it was out of the ordinary and added to the adventure. The employees worked hard to make our stay enjoyable and memorable. We particularly enjoyed dining at the hotel. It was truly fine dining.

Madeline P.

Yelp
VERY EXPENSIVE NEVER AGAIN the only positive thing for this hotel is the location. The place is an antique collection but maintenance has been forgotten elevator is falling apart, our room was supposed to be an upgrade and it had 2 tiny windows, ugly, 3:30pm and our room had not been cleaned...$980 p/night and the service was BAD. we had a really bad experience DONT STAY HERE We complained to management and they didn't do anything like since they were sold out they didn't care very far from any hotel we had stayed before

Shary E.

Yelp
I can't really recommend this place as far as their rooms go. We had a room that was just OK - couldn't open the balcony which we really like to sit on, but it wasn't available. The lobby is fabulous. Their restaurant was good. But you don't need to stay at the hotel for those two things. I don't think I would stay there again, for the room it was way overpriced. But I would definitely go look at the lobby and eat at the restaurant. It's not the best in Saint Augustine, but it is easy -especially if you're staying at the hotel.

Dan C.

Yelp
Gorgeous hotel dating from late 1800s in the heart of St. Augustine. Friendly and helpful staff. Great restaurant. Charming decor in what is described as Moorish Revival. Super comfortable bed.

Shannon M.

Yelp
This hotel was amazing! Beautiful history. Customer service was superb. This is a hidden Marriott gem. Lobby has seating near the bar and restaurant and had live music. Fantastic ambiance to enjoy a night cap. Rooms were very clean and had decor that matches some of the historical timelessness. Everything is within walking distance. Great restaurants, shopping, and history. St. Augustine is one of my favorite cities in the U.S. I look forward to staying at the Casa Monica in the future.

Catherine P.

Yelp
Our visit to this lovely historic hotel was made even more enjoyable by our interaction with the valet crew. They are often the first to greet you on arrival and first impressions are strong! James was particularly responsive to our questions and requirements, polite and genuinely friendly. John and Isaac were efficient as well, the team worked flawlessly during our visit. Plenty of people will comment on the accommodations and amenities at Casa Monica, but the often overlooked staff can make an experienced great. Thanks, James!

Camilla J.

Yelp
We had a great stay here, and the hotel is so beautiful! It's right in the heart of St. Augustine's Historic District and you can easily walk to all kinds of great restaurants. But before you do that, you should stop by the in hotel dining option, and try their tasty Mediterranean cuisine. We also truly enjoyed the piano bar and their crafted cocktails. You can just sit there immersed in the beautiful Moroccan design, it's like being on a magic carpet ride! Our room was very nice too, roomy and comfortable. And of course they get an extra, extra, plus for letting me bring my puppy. Unfortunately I left my favorite watch behind When we checked out... (yes I know how stupid right?!) but thanks to the fantastic GM Jordan Stokes I was able to get it back, forever thankful for his kindness and help! Definitely service above and beyond. I did not have the time to try the spa this time but definitely booking that for my next stay!

Chris S.

Yelp
Overhyped!!! Couldn't have stayed somewhere nicer, parking was the only good thing. Checked out went to get a cup of coffee came back and was told about the bathroom was closed. Talk about trying to save a buck on staffing or not wanting to clean

Andy O.

Yelp
Indulge in pure luxury at the historic Casa Monica Resort and Spa Autograph Collection in St. Augustine! Last night was truly magical from the captivating tour of the facility to savoring a sumptuous five-course meal prepared by executive chef Robert DeGrassi paired with exquisite wines. From the exceptional ambience to the tantalizing cuisine and impeccable service by staff and management, every moment was a delightful experience. 5 course delicious meal with wine pairing by Robert DeGrassi Executive Chef ‍ 1 COURSE TUNA TARTARE Pickled apple | castelvetrano olive I cucumber | radish plantain chips WINE Fleurs De Prairie Rose, Languedoc, France 2 COURSE OCTOPUS Citrus vinaigrette | tomato jam | crushed almonds WINE WillaKenzie Estate Pinot Noir, Willamette Valley, Oregon 3 COURSE HEIRLOOM BEETS Burrata | pistachios | citrus WINE Saldo Zinfandel, Oakville, California 4 COURSE FLORIDA GROUPER Burnt onion and fennel | butternut squash mostarda | pistachios WINE Morgan Double L Vineyard Chardonnay, Santa Lucia Highlands, California 5 COURSE CHOCOLATE MOUSSE TRIO chocolate streusel | raspberry | crunchies

Rebecca M.

Yelp
The hotel stay for our middle of the week romantic getaway was absolutely perfect. The moment we walked into the hotel we were greeted by beautiful holiday decorations and at the front desk we were welcomed into the resort by a smiling Lakisha Powell. She welcomed us like good friends or family and was very friendly, professional, and knowledgeable about the area. Lakisha Powell was exceptional as she was enthusiastic about assisting us and went above and beyond to make our stay as pleasant as possible. Lakisha Powell is a main reason we would highly recommend this hotel to family and friends. The hotel is in a great location in historic downtown right by city hall and Flagler college.

Mr P.

Yelp
We usually stay at Embassy suites on the beach but we figured why not try a new place. The goal was to be within walking distance to everything and that was awesome. When we checked in the lady at the front counter was awesome and they treated our puppy like a king, gave him a treat and doggie bowl and bandana. For one night it was worth the sacrifice of a broken refrigerator and no shower water pressure and the pool dirty. However, it all ended when we checked out. The desk clerk treated me with a cocky attitude which I did nothing to deserve it. First thing she asked how our stay was. I told her the water pressure was horrible and her response was, "I don't want to heat that keep it to yourself" and I proceeded to tell her the refrigerator was not working and she asked if I called maintenance. Which for a check in at 4pm and dinner at 6pm why would I want to be inconvenienced. Her smart a** response was, "guess we get it fixed for the next customers" Then we believe she cancelled my valet becuse the app stopped counting after our conversation and I invormed her we have been waiting for 25 minutes already. She said do you want me to contact them? I said either you or me and she said I should do it. Why in the heck would she offer then? Valet took 42 minutes after I told 3 guys what and where my truck was. What kind of organization is this? So needless to say when we come up to drop our daughter off at college again we definitely will not be staying here. And word of mouth throughout the college parents goes a long way. I say that lady should be reprimanded.

Jennifer E.

Yelp
From start to finish this is just a superior hotel! The quirky art, the old world charm and artful surprises join the comfortable bedding, pretty Spanish inspired furniture and super friendly employees! Who doesn't like a glass of champagne upon arrival? This is my second visit staying here and they are busy because they have a fabulous product. We enjoyed drinks & apps in the bar. Spent an afternoon cooling off in the pool. Maid service has been wonderful. Everyone on staff was welcoming and made our trip very special. Kiddos to the front desk and supervisor in handling our issue quickly. Our room was cleaned before 11am. Bonus is the Starbucks in the lobby and it's serving all the regular yummy breakfast items! Art & jewelry along with a womderful spa,,,, ahhhhh! For so many reasons, Casa Monica should be top of the list when you come to St. Augustine.

L L.

Yelp
Very expensive at around $600 with $39 a night to park but it was central to everything, clean and I felt safe. They have a Starbucks attached and a restaurant where we had a nice breakfast.

Christopher G.

Yelp
A truly stunning property. My wife and I love vintage hotels and this one sets the mark for Florida. The staff was TOP TIER. Very friendly and perfect 5-star service (They walk you to the places you ask directions for). Florida is quite possibly the worst place in the country for good service; but this property exceeds all standards and changed my mind. Bravo, and we shall be returning! Chris and Malia Gray

Tyler B.

Yelp
We are only on night one of two (staying Tuesday-Thursday morning). Absolutely amazed by the service so far! Charlene (concierge) has been so thoughtful in making our one year anniversary special; a card, champagne, and chocolate strawberries to start off our celebration. The king bed is super comfortable and the service five star! Dinner prices are a little steep for us, but luckily Harry's and Nona's are right around the corner. Cannot wait for our beach and pool day, as the resort has an adult only pool. Valet parking is $35/day.

Art C.

Yelp
Wonderful place in downtown st Augustine. Table was wobbly and annoying for such a wonderful restaurant. Service was nice and bit slow for the price. Overall a nice place to celebrate special occasions.

Kristi B.

Yelp
This beautiful resort is located in the heart of the historic district. The history that surrounds this moorish inspired property is remarkable! You truly feel swept away to another time period. We had a king size bed room and loved how much space we had. The bed was super comfortable! While we didn't eat at the restaurant, we did spend some time at the cobalt lounge. The night before our departure, we had the pleasure of meeting christian c, one of the talent bar tenders working there. He was immensely pleasant and always engaged in conversation. I don't typically let the bartender choose my drink, but in this case, I did. Christian made me a delicious mojito (mint), seriously one of the best I have ever had. Throughout the evening he shared with us some of his favorite liquors and we watched him craft creative and beautiful cocktails, including a blood orange margarita (that I had to try for myself). Do yourself a favor and if he's working, all him to make you this blood Orange Margarita. It was amazing! We intended to only spend an hour or so in the Cobalt lounge but because of Christian's exceptional service, we ended up staying all night! We also met Molly, another bartender the day before when we stopped in to explore the property. She was extremely knowledgeable about the area! Not only did she craft great cocktails, but she shared the immense history of the property and the area. She was the only person who shared with us how close we were to the homes that housed Dr. Martin Luther King jr, later referred to as the freedom trail as he met with local civil leaders in what would been a major milestone in the civil rights movement. We did opt for the charcuterie board as well, absolutely delicious! The only thing we wanted more of was bread or additional crackers.

Andy W.

Yelp
This Kessler Collection Hotel by Marriott has a lot of olde world charm. Dripping with romantic appeal this is a great place for a get away weekend. Pulling up to the front of this castle looking building can be a little off putting if you aren't sure about pulling into the side of a building. However once you pull up and the valet station is there with the cobble stone driveway the charm kicks in. The Valets need to learn to open the door for the passengers first then driver. Chivalry my truly be dead and that shouldn't occur at a place like this. Stepping into the doors of the lobby you are instantly transported back in time to the days of Ponce de Leon wandering the east coast of Florida. The rooms are old school and a bit smaller but still full of charm. The staff has been receptive and helpful which is not common these days. It is in a great location for adventures in St. Augustine whether it be musuem's, ghost tours or goody centric!

Anne B.

Yelp
We stayed at the Casa Monica for 2 consecutive nights on August 18 & 19. Casa Monica is a beautiful hotel with a lovely restaurant. However we were not pleased with our accommodations. We did not have hot water for our shower for both nights. We informed the staff, the first night & they sent someone to repair it. However the shower still wasn't hot.We called the receptionist & told them but it was never repaired. Unfortunately I don't think we would be going back to this hotel.

Peter F.

Yelp
I like to always order the chef's chosen surprise menu. The last time I did that was at the Casa Monica. Unfortunately in my case that was a mistake. The restaurant may have changed quite a bit since those heady days of my carefree spending. The surprise menu included a soup that was so salty as to be inedible. When I called the waiter over to tell him about the state of my meal he was apparently unempowered to do anything at all to smoothe my ruffled feathers. I still hold a grudge that I paid for that meal. The waiter offered only a mild soliloquy saying that sometimes the chefs like to play jokes while I suggested that it was almost as if the chef had had a plan to empty a whole shaker of salt in the soup. Still the restaurant is gorgeous in its setting. My partner and I had a wonderful evening staying at the hotel for a weekend, apart from that first night disappointment.

Anthony P.

Yelp
Great Location. Terrible Service. Rooms are small and dirty. Cost is way too expensive for what they offer.

Debora D.

Yelp
Staff very friendly. I did get bit by a red ant while by the pool. I swell significantly under my armpit let the front desk know. Received a first aid spray. That night had to buy OTC cream, had to apply ice for two nights. Could not wear the clothes I had because of the friction and could only wear spaghetti strap. My husband notified the manager as well as the front desk the only answer I had was " we never had a problem like that before" we received no inquiring, no what can we do for you?, no follow up ". The picture I posted was right at the pool when it happened.... My arm continueD swelling afterwards. I would expect way more from a hotel by this caliber. A little understanding and costumer service would have gone a long way! PS also the last night spent there quite noisy.

James H.

Yelp
Charlene the concierge is far above and beyond expectations. My wife and I enjoyed our honeymoon here and Charlene had champagne sent to our room along with chocolate covered strawberries. She was incredible from the time we met her and absolutely made our stay here. Whatever she is paid, give her more.

Anat S.

Yelp
Great location snd nice hotel. Some rooms are noisy with space between the door and the floor, so be aware you might hear the music all the way from the lobby. The pool is nice and breakfast was ok.

John W.

Yelp
Expensive king suite for the quality of a motel 6. I was really excited to stay here and very disappointed when i did. The staff were great and lobby was nice. The room is where it fell apart. I spent some good money on a king suite because i wanted to treat my parents to a nice weekend. Upon entering the room, the first thing you notice is a old beat up couch with flat sunk in cushions. The leather is tattered and torn. Then you notice the chair that looks like it was found at goodwill from 1960. I chalked it up to being older and was ok. Then we went to open the sofa bed and found a black spotted worn out mattress. Then opened up the bag of bedding to find target brand sheets. Yes look at the pictures 5 star hotel with target sheets. On top of that, air conditioner made horrible screeching noises. Shower constantly ran and dripped and when checking out nobody asked how the stay was. Just sent us on our way. I will not be returning and i dont understand how this property is an autograph collection. Very disappointed in Marriott and Kessler.

Toni P.

Yelp
Casa Monica, a Kessler Hotel Property is a legendary hotel with Spanish Moor inspired artistry, interiors and ambiance, where we checked in for 3 nights while in St Augustine, FL In proximity to all the tourist spots like Castillo de San Marcos, just .2 of a mile to Historic Aviles Street, very short walk to Basilica Cathedral and restaurants row. The Flagler College is just across this property, likewise with the Alcazar Hotel, Front Desk staff are friendly, well versed with the facilities and helpful. We visited the hotel bar (with live pianist) on our 2nd night, servers are efficient and friendly. Valet staff are attentive- a bit pricey on parking fee per night (Valet). They park your vehicle at the parking lot beside the hotel. This Kessler Collection hotel is definitely a very good place to stay if you're visiting the historical place of St Augustine, FL. It brings back a wealth of history and the culture of the Florida. Two thumbs up!

Brad F.

Yelp
Loved the hotel. In the heart of everywhere you want to be. Quick walk to historic area (like 2 minutes). Friendly service. Valet available and reasonably priced. Clean room and comfortable bed.

PW M.

Yelp
It was a wonderful place to stay until the fire alarm abruptly rang at 1:00 am due to an electrician working during the late hours. Startled guests rushed downstairs in their pajamas. The hotel staff offered their apologies and ushered everyone back to their rooms. My only issue arose with the valet parking service. When I visited my car the next day, the attendant escorted me to the wrong vehicle, a simple mistake which I didn't mind. However, the following day, I found my car had been relocated to a different parking spot, four spaces away. When I inquired with the on-duty attendant, I was told they move cars at night for no apparent reason. My car was moved three times for no good reason. I escalated the matter by speaking with the hotel manager, who promptly contacted the valet manager and requested they reach out to me. Unfortunately, it took three hours before I received a text message from the valet manager, apologizing for the delay and expressing nothing about my car. Just wish that I had a great stay at the hotel. With that, my issues with the hotel were considered resolved from their perspective.

Tracy M.

Yelp
I am giving the 5 stars mostly for the service. The front desk was always prompt and helpful with questions, a bottle of water, etc. It was rare to see a line at the front desk. The concierge was great. She helped me multiple times with daily activities, a golf outing, and restaurant recommendations. The hotel is also a great location to downtown and they seem to really focus on the little touches.

Cara T.

Yelp
Gorgeous and historic hotel! My family came here for Father's Day weekend and had a great time. The room was large and overlooked the pool. It is right in the heart of downtown and within walking distance to all the sights in downtown St Augustine. The staff was friendly and accomodating! We loved how comfortable the beds were. The pool was quiet and remote. There is food/beverage service at the pool. We didn't eat at the restaurant, but enjoyed the room service one morning and the lounge for drinks at night! There is also a Starbucks right in the building. The spa was amazing as well! I really enjoyed my 60 minute massage. We would definitely come back here! Pro tip: Take one of the tram tours because they talk about the history of the hotel on it!

Taylor S.

Yelp
Great location. Stayed for two weeks. Valet is on King Street so don't listen to GPS, it'll have you turn on Cordova, don't do it, unless you like to drive in a circle. Valet is prompt. Love the interior Moroccan decor and vibe. There's a Starbucks on the corner and you can get to it from inside the hotel. I would connect to the WiFi while in the lobby on the first floor before going up to your room. The bartender, Rona makes great drinks!

Selyna T.

Yelp
I've been coming here for over 15 years....stayed with my wedding party and have over 25 stays on the books. Was here 2 years ago and it was fabulous. Super disappointed in the hotel now....came for my daughters sweet 16 ...the new decorations make me feel like I'm in India or the middle east....doesn't vibe with the history of the building or town. You spend a ton of money to get a mediocre experience. Had my DND on door yet housekeeping still woke everyone up....spend your money with a local establishment....Marriott clearly doesn't have a standard....even for their autograph collection. Staying in a suite is a joke.

Jose P.

Yelp
Only spent 2 nights in St Augustine, but the hotel was great. It is perfectly located next to all the main items to see within walking distance. The hotel was full of art. The service was great, and it has the same name as my wife. What else can you ask for? Well actually you can ask for a clean room that is comfortable with a nice view. We got that too.

Manhattan N.

Yelp
The hotel is fine and so is the service, but the hotel is so musty it's difficult to comfortably breathe. I'm allergic to dust and have a terrible headache after a few minutes in the hotel. We were told by staff "what do you expect this is one of the oldest hotels" wasn't too comforting, you'd think they'd work on the poor ventilation. If I come back to the area I'd try one of the charming bnb around the corner on the oldest street in St Augustine for half the price.

Susan M.

Yelp
Nice hotel lobby and nice room. Location was amazing and everything worked well in the room except the shower pressure was too strong. I needed to be very careful, cause it hurt quite a bit. Couldn't take a relaxing shower. Other than that, it was a bit expensive off season, but was still nice. My other complaint was the room service food. I ordered avocado toast with poached eggs. No bueno! It was guacamole mash, and terrible. Almost not edible. Orange juice was awful. Not fresh squeezed. Not good at all. My husband's eggs and bacon were just fine though. Bottom line. Hotel is expensive, but nice. But do not order room service.

Bill M.

Yelp
Amazing hotel! We had been here just to stop into and check it out and have some drinks. We had some Marriott points available and were able to get a pretty good deal to stay here over our anniversary. This time we got to stay in the rooms. Valet parking is the way to go and as I mentioned we got a deal that we got it for free while we were there. The valets were super friendly and efficient. Check in was quick and efficient so we were off to our room fairly quickly. THe art work that is all around the hotel is really nice. Take some time to visit the other floors and check it out. Rooms was really nice and cozy with a great view of the center park area of downtown. They also surprised us with some chocolate covered strawberries and champagne! very cool! The pool is actually on the second floor and is really nice. We wandered down to it as we were on the second floor too. This was a really great stay in a great spot that is in a great location to get all around St. Augustine. All trains stop right across the street. We normally stay at teh B&Bs and usually at the Inn on Charlotte since we were married there but staying here could give them a run for their money with us. So convenient.

Linsey H.

Yelp
Visited the spa for a massage, the massage was wonderful but the spa forced me to double tip. I have been to high end spas in and outside the country including a Poseidon Spa location in another city and always tip cash. I tipped cash then went to pay and was told without prior warning that they automatically charge tip. I told the girl I tipped cash and she said she could not remove it. Again the massage was good but not worth the mandatory up charge that was not disclosed when it is customary to allow the customer to tip in any form they choose.

Stacy F.

Yelp
**Review for Lobby / Lounge / Starbucks / Cafe space only** This hotel is a very short walk to historic St George Street and also has the closest Starbucks coffee. We headed in so I could grab a morning coffee and we wondered around the lobby and cafe areas. The hotel itself is gorgeous and we've been inside many times in our stays in the area. It has a very upscale vibe feel and the rooms are definitely a costly price, but you get what you pay for! Their placement couldn't be more convenient to the highlights around the area, and they have parking on site so you can easily keep your car there and walk around without worrying about finding any parking and the cost it will be. The staff at the cafe is always friendly and warm. They've welcomed us in each time and my coffee is always made as ordered. There are a few seats in the cafe, a couple outside, and a few in the hallway area if you prefer to stay out of the heat / sun. There are also several seating areas in the hotel lobby area itself. Sometimes they have live music, so it's nice to sit and listen. Overall: A Pricey hotel, but has a great lobby area and cafe if you want to pop in and get a coffee and enjoy the A/C!

Karyna V.

Yelp
On my bucket-list for so many years was to stay in Casa Monica...! For decades, I heard so many wonderful things about this property and its historical importance made me want to experience this "majestic" hotel first hand. I finally had the chance to stay at Casa Monica and one thing came to mind - I should have come during its heyday...! Common areas/lobby - As it boasts that it was "lovingly" restored in 1999 in their website, it seems that this property has remained untouched since then..for 20 years. Yes, the property does have a Moroccan ornate flair that made me feel as if I was in a scene from Casablanca; and unfortunately, it was unimpressive. The common areas look run down and need of refurbishing. The furniture looks worn and some need to be reupholstered and brought back to its original charm. The tapestries look untouched and due for a loving cleaning hand. The common areas are incredibly hot as if the air was not working. There is no grandiose welcoming doors (like at the Ritz) but if you go through the back, the valet gents will gladly open the back door for you. A plus - there's a Starbucks on premises. Staff - The personnel is friendly enough to take your reservation; but given the lack of AC inside the hotel, they all looked unkempt and not as polished as employees of an Autograph Collection property should be. I sat down in one of the sitting areas in the lobby to have a glass of wine. The lady that took my order seemed hurried to provide me with a bill as if I was loitering the property; she eased off once I told her that I was waiting around to take a tour and I was a guest of the hotel. Room - I do give their website credit - the rooms do have boutique amenities, luxury bedding and complimentary wi-fi but neither the room nor the bathroom can be considered pristine in nature. The bathroom needs updating including its decor, the plumbing made odd sounds when in use and the room looked dated and dark. I love staying at Marriott's Autograph Collection every chance I get because they are unique and boast a charm that other properties may not have; but this one unfortunately, doesn't make the cut as part of their top-tier luxury status. Someone told me that the property was in "transition"...don't know what that meant but I hope it means that it gets to be refurbished to its old grandiose glory.

Jacob W.

Yelp
Supervisor on charge Aniya was incredibly incredibly inappropriate. When asked why our family was locked out of a room she threatened to call security on them after we went down and showed her we were recording the conversation and she acknowledged it was recording and called us belligerent as well and threatened to call security. We can submit video evidence if necessary to show that this was not the case. I have never in my life been disrespected in such a way. I believe this supervisor needs significant amount of training or a demotion after their poor behavior.

Adam B.

Yelp
Stayed here one night in November 2018. Obviously, the location is perfect. You could not be better located to do St. Augustine on foot. It's right across from Flagler College (free to walk through) and next to the Lightner Museum (about $15 and interesting if not amazing). The historic quarter is a short walk away, as are the fort and waterfront. The valet area is tight and right off the main street. The lobby is fairly narrow but is packed with amenities. It has an atmospheric Moorish feel, the museum/shop, the bar and restaurant (really good seafood chowder) and reception, plus a fountain feature and seating. I had booked one of the larger historic view rooms, but then saw that suites were only $9 more. Since my momma didn't raise no fool, I upgraded to the suite and boy, was that worth the few extra shekels. I was assigned the Anastasia Suite, which is bi-level with a spiral staircase leading up to the sleeping area. (Yes, I made any excuse to go up and down the spiral staircase during my stay.) Downstairs had a full bath, wet bar, empty minifridge, sofa, chair, and flatscreen. Upstairs had another full bath with a ton of counter space, the bed, an armchair, and another TV plus dresser and closet. The view looked directly out onto the Lightner Museum and gardens. The windows weren't exactly expansive or positioned to enjoy the view from the furniture, but it was nice anyway. I saw into some of the other guest rooms going up and down the halls and they seemed nice enough, but sort of like more atmospheric rooms at the Hilton or something. If you can swing it, splurge for a suite to really enjoy the character of the building. (Since this is a tourist town, rates go way up on weekends, so you'll save some money if you can stay on a weeknight.) Service was fine. I was checked in promptly, room service was delivered on time as ordered, and the car came back quickly from the valet. In the historic quarter, I really enjoyed the seafood pasta at the outpost of the Columbia Restaurant chain and also enjoyed getting out of the rain at an eclectic and charming little wine shop and tasting room called The Gifted Cork.

JJ P.

Yelp
Stayed at Casa Monica during "Nights of Lights" in St Aug. and the hotel was extremely busy. Entire hotel staff overall were accomodating and friendly. Bar service was a bit stretched & kinda whiny. Our group of 8 consisted 4 adults & 4 kids under 9 years old. Casa Monica has no real dining set up for younger families and that was tough during such a hectic time. The restaurant is beautiful and very upscale but not at all geared toward family dining. Main issues were in the room itself. Phone, a lamp, charging stations not functional, no exhaust fan in the bathroom. No easily accessible electrical outlets at all. Resort fee is kind of insulting too, considering you get nothing for it except free wifi.

Tiffany E.

Yelp
Nice hotel. Rooms are dated and small. Upon arrival we were asked if we would like welcome champagne I said yes and the guy never came back! We even waited a while. They do not provide daily housekeeping unless you request it. The pool is very small no good or drink service by the pool. You did go to the beach club associated with the hotel but you have to drive there. They provide transportation once at day at 9:30am. The hotel is centrally located. So you can walk everywhere. Valet parking is $35 a day.

Rosemarie L.

Yelp
We spent last Sat. celebrating my sister's very special birthday. The staff was very accommodating & friendly. We paid premium dollars & were expecting a 5 star hotel. Our room was small, no refrigerator, outdated carpet & window treatments, very low water pressure in the shower, and there was not a waiter or bartender in the pool area. If your spending over well over $700 can't you at least include breakfast or at least a few flowers for my sister.

Josh E.

Yelp
What is "The Classic Florida Experience" exactly? Theme parks aside, Beach Resorts aside, NASCAR aside, what is it? I've been all over Florida and being such a big State with so much to see, it was hard to narrow it down...until I went to St. Augustine! This hotel happened to be where I stayed, I wasn't messing around. Florida is my happy place and I savour every moment of a trip to Florida, and St Augustine is the place it all began. So I looked for an upscale, classy, and classically Floridian place to stay, and this one happens to be right in the middle of pure raw St Augustine history! When you stay here, you are across the street from Flagler College, The Lightner Museum, Government House Museum, Plaza De La Constitution, Cathedral Basilica of St Augustine (which is a huge plus as I'm a devout Catholic!) and you are a stone's throw from places like Castillo De San Marcos National Monument, St. George Street where all the shops are, and Columbia Restaurant, where the most delicious Cuban Sandwiches in the world are crafted. For History lovers, its really cool because you're not only surrounded by history, you're sleeping in it! Casa Monica was built in 1888. Just imagine all the people who have stayed here! Civil War veterans, celebrities throughout the late 19th century to now! The service was great here! We were given some mini prosecco bottles, and fresh towels when we needed them. Unfortunately I didn't get to swim in the pool but it was because we were out on Florida's oldest city all day. The room we stayed in was clean as a whistle! I worked in Housekeeping at a Forbes 4-Star Hotel up in Plymouth MA when I was in College, and that place had nothing on Casa Monica! I really appreciate the hard work the housekeeping department puts in here every day to make Casa Monica a great place to stay. I did happen to hear what sounded like some children running up and down the 4th floor hallway in the middle of the night. Our room was on the 3rd floor. Oh well...kids will be kids. Lastly, props to the Cobalt Lounge's Food and Beverage Staff. I enjoyed a beautifully crafted Mojito down in the Lobby by the Lounge. And I could see out the door night falling on St Augustine. I said to myself "I've found it, this city and this hotel, and this drink...this is The Classic Florida Experience."

Geoff P.

Yelp
Why 4 stars? Really cute spot in a great location. Rooms were decent and food was not bad. The highlight was the location and the staff. Starbucks downstairs is also a great addition. Downtown was beautiful, hotel was nicely decorated and the Christmas spirit was in full effect. The stay is a little pricey but with so much around it is a great spot. We will be back and enjoyed the New Years festivities as well.

Ophelia B.

Yelp
This place holds a great nostalgia for me. I enjoy just walking through the hotel and the art gallery. Excellent art work is displayed all over the hotel. The bathrooms are pristine. My friends got a hotel room here for their wedding anniversary on September 13 recently. As a surprise for the wife, the husband and I secretly worked together to distract his wife, as I decorated room. The front desk, the concierge, and the valet were very helpful in getting my decoration supplies to their room and assisting me. I was able to park my car in the hotel valet area temporarily and have my items carted off to the fourth floor. A big lifesaver! There was a bucket of ice and a tiny bottle if champagne with card from the hotel waiting for my friends. The room was standard and priced at $350 a night. The bathroom only had a shower area with no tub. The radio sound system was excellent. The view was of the pool area. I decorated the room with roses, LED battery candles, rose petals, 2 dozen roses, Godiva chocolates, a big bottle of champagne, balloons, and beer. Very beautiful. My friends loved it and enjoyed their stay at the Casa Monica. The price may be expensive, but the experience and service there were excellent.

Linda J.

Yelp
We didn't stay here but this is our second time eating at the restaurant bar. We both had the burgers, medium well, which were very good. Jason was really accommodating and while the sangria was a bit on the light side, it was ok. Sorry, no photos this time. I was hungry. ‍

Katherine W.

Yelp
This spa has top notch masseuses. We have been here twice and each time our massage has left us feeling amazing afterwords. Their techniques are seasoned and professionally done. While price is a little high, you certainly get what you pay for. The getting ready area is a little small and shared, but their is a shower, locker, and a private bathroom. Once changed, you meet back in the relaxation area before your therapist receives you for your service. The massage rooms are nice with upgrades if you chose to add services on to your massage, such as hot stones, essential oils, or scalp or foot scrubs. Overall our service was excellent, be sure to ask for Sally. She will be sure to find your problem areas to provide you with much needed relief. Location is next to the Casa Monica.