Timothy Olson
Google
Casa Rio: Riverwalk Charm, Surprising Value, and a Very Enthusiastic Tip
Stepping onto the San Antonio Riverwalk, we sought out Casa Rio, reputedly the oldest restaurant on this iconic stretch (since 1946!). My initial expectation for prices, given the prime real estate, was "ouch," preparing my wallet for a full body check. I was pleasantly surprised, however, to find them significantly more reasonable than other spots we'd eyed. We snagged a coveted outdoor table right by the river, and even on a sweltering day, the breeze made it quite pleasant – a major win for sanity with a family of seven!
Service was solid, the food was genuinely good – not mind-blowingly authentic or gourmet, but a perfectly satisfying and tasty meal in a truly cool setting. The chips and salsa, while not complimentary (a $2 charge per basket), were undeniably delicious and addictive. At this point, I was mentally prepping a glowing 5-star review, thinking, "What incredible value for the Riverwalk, even if the food wasn’t aiming for a Michelin star!" I was ready to leave a generous tip, probably in the 20% range, feeling good about the experience and my savvy budgeting.
Then the bill arrived.
Imagine my surprise (and a slight eyebrow raise that almost hit my hairline) to find a 30% gratuity already added. Yes, thirty percent. We're a family of seven, which I understand often qualifies for an automatic gratuity, but 30% felt... excessive, especially without any prior notice on the menu (or maybe I just missed it, though I tend to scrutinize for things that affect my wallet). To top it off, the payment screen still offered the option to add even more to the tip. My service experience was perfectly fine – attentive enough for a busy spot – but it certainly wasn't an "over-the-top, let's-sell-a-kidney-for-an-extra-10%" kind of performance.
What started as a potentially 5-star experience, purely based on location, value, and pleasant food, took a sharp turn. This automatic, undisclosed (to me, at least) 30% felt a bit like being strong-armed by the Riverwalk itself. While the ambiance is unbeatable, and the food hit the spot, this policy leaves a sour taste that outweighs the sweet chips. For that reason, despite the initial positives, we won't be returning. It was a good basic meal in a very cool spot, but the tipping practice pushes it from a charming historic gem to a hard pass.