Casa sull'Albero

I stayed at this hotel and unfortunately my experience was far below expectations. Pros: • Beautiful garden and pleasant surroundings. • Large panoramic windows. Cons: My main issues were with the service and the overall organization. • Breakfast was very disappointing: the space was tiny, there wasn’t enough food for all guests, and everyone had to prepare their own coffee, which created constant lines near the machine. There was no milk available, the fruit was rotten, and there were no vegetables at all. • In-room equipment didn’t work properly — it was impossible to adjust the TV volume because the remote control was broken. • Communication with the staff left a very unpleasant impression. When I was checking out, I was actually scolded for posting an honest review on Booking. I was spoken to in a way that felt disrespectful and unprofessional, as if I had done something wrong by sharing my experience. No guest should be treated like that. I expected a much higher level of service and hospitality from a hotel in this category. I hope this review helps future guests and encourages the hotel to improve its standards.

Beautiful views across the lake to the mountains in this more natural end of the lake. The design and concept of this boutique hotel feels more like a villa hire, with staff to take care of you. The immediate access to the garden with view points to the lake and a glamorous roof top bar below the hotel via path from the hotel. The spa and restaurant in the hotel was great for our family. We all enjoyed using the plunge pool at the hotel. We enjoyed staying as a family group with access to boats and F1 at Monza. Access to Como possible via the ferries or private boat hire.

My room with a cement view listed as "garden view" was a box room with views of cement, air con unit and a large roof. Not relaxing at all. Very expensive and misleading when booking what you're actually getting with the room. When I asked management to discount me for providing a room with a couple of tree tops but mostly concrete and buildings, they declined to do so. My main issue is that they should have said "garden view - with obstructions". AND charged less, like you would find selecting a seat when going to the theatre. I chose this hotel for the room views and didn't get any. The grounds are beautiful and the staff are lovely. Shame the whole reason for coming was a complete disappointment and false advertising. I begrudge the misleading way they promote the rooms. It's incredibly poor customer service from the promotion of the accommodation to the way they deal with complaints. While some rooms may be lovely, some are so far from lovely you really ought to stay elsewhere. I'd suggest to anyone taking the gamble on this hotel to get them to tell you the room number and send pictures of your view before booking and hold them to it if it changes!

It c o u l d be a great place: the vision was fantastic but the execution was mediocre. The room was humid, the walls are marked with mold, sockets falling out of the walls, shower water running all over the bathroom, AC so loud it’s impossible to use it. The staff was incredible though: the receptionist - major in the history of arts - shared great recommendations. Hopefully the place will do some reconstruction works, because the architectural vision and the place are truly exceptional.

The hotel is in a very beautiful building. we had a large room very comfortable. the landscape to the lake is great. a self service beverage is 24/7 available. nice breakfast

We had a truly disappointing experience with your hotel. On the day of our planned stay, we couldn’t reach the hotel because the road was completely blocked due to construction. We immediately informed the hotel and requested a refund, but were flatly refused. What made it worse was the staff’s extremely rude and uncooperative attitude. The representative claimed they had “provided us with directions and advice,” but the reality is, they were not in the car with us and couldn’t possibly know the actual road conditions. Their exact words were, “I wasn’t with you in the car, so how could I guide you?” This is not only irresponsible but also shows a complete lack of empathy. If the hotel knows access routes might be problematic, it’s their duty to proactively inform guests — not shift blame after the fact. We were left stranded, frustrated, and out of pocket. For a hotel that claims to value guests, their refusal to offer even a partial refund or alternative solution was shocking. The lack of accountability and poor customer service make us question ever staying here again. Avoid this place if you value respect and basic hospitality.

Terrible Experience, Zero Compassion, and Unfair Refusal of Refund I am writing this review with extreme disappointment and frustration. My recent booking experience has been utterly unacceptable. We had a reservation for 8 Oct but were unable to reach the hotel because the main road leading to it was completely closed due to official roadwork. This was entirely beyond our control – it was not a personal choice but a forced circumstance. We provided evidence of the road closure and immediately contacted the hotel to explain the situation, hoping for understanding and cooperation. To our shock, the hotel manager refused our refund request outright. Their attitude was dismissive, unhelpful, and frankly, rude. There was no attempt to find a solution or show any customer empathy. They hid behind their "strict no-refund policy," showing complete disregard for genuine, unavoidable circumstances. It is appalling that a business operates without any flexibility or human decency. They are essentially profiting from a situation they know we could not have prevented. This is not about a change of plans; it's about being physically prevented from accessing their service. I would strongly advise anyone considering this hotel to beware. Their policies are rigid and unfair, and their customer service is terrible. They do not deserve your business. We are now pursuing a chargeback through our credit card company. Avoid this place at all costs.

Extremely disappointing stay in Room 105. The room was right behind reception — noisy, no soundproofing. The AC made a deafening noise and couldn’t be turned off from the room; we had to go to reception three times to ask. The window couldn’t be opened due to rain and noise. The room became unbearably hot — we woke up at 4 AM and left by 5 without even having breakfast. The bathroom flooded during a normal shower (even after a technician “repaired” the hose), and I slipped and fell. The door wouldn’t close due to moisture damage and visible mold. No minibar, no safe, no proper wardrobe, not even a kettle with tea or coffee. Absolutely not the standard expected from a 4-star Michelin-listed hotel.