NikBer
Google
I had a booking at Yaneva but the owners moved me to another casa without even telling me! It was possible for them as I had a late arrival, and asked them to arrange a transfer from the bus station. The driver met me and drove me to the other casa, Casa Anjela y Luis as I've found later. The owners, a nice and modest old couple, met me without saying any word about it was not Yaneva. Only when I entered the room I found their card and understood what has happened. But as it was too late, and in fact everything was OK for me in that casa I've decided not to make any noise and to look what wil happen. In the morning they've led me to Yaneva to have a breakfast, but without even telling me it was Yaneva. The breakfast was very good, and during it I've met some of the staff, and maybe even owners. Everybody called me by my name and was wondering if everything was OK – but again, not even a word about what happened. Finally, coming back to my casa I've asked Anjela why I wasn't accomodated in Yaneva and nobody even told me about it – and she answered me with her perfect smile that Yaneva is the Casa of her sister, so it doesn't matter.||So, all in all:||- no information about my relocation||- no explanation||- no apologise.||After spending 2 weeks in Cuba I've learnt something about Cuban people, and I'm sure that in this situation the owners don't realize they have done something wrong. They really feel themselves as a whole organism with their family, their neighbours and their city – and they don't see any difference between their casa and the casa they removed me to. Probably they don't understand that if you are booking their casa according to the reviews and photos you are going to get to this specific casa and not to any other.||So I hope my review and mark will help to change their unrespectful and ignorant attitude to their unhappened guests. I''m sure that all the positive reviews here are truthful, but I will never try again to check it.||And be aware that the same story can happen with you if you book Yaneva.