casaBASE

Bed bugs. All the 4 beds in the room were infested with bed bugs and we got bitten all over and couldn't sleep. Although I had booked four nights, I had to leave the hotel after just the first night. The hotel promised a full refund after me providing multiple photographs and videos, but since checking out the hotel stopped answering calls or replying to messages. And no refund given. There is no reception at the hostel, so you can't even speak to someone directly.

Its a bit tricky one, because there is no reception so also- no service. They give you details how to get in over the mail. The rooms itself are amazing, very comfortable, the facilities are also gorgeous(the kitchen&rest area!!!) the location is not so great, but it’s worth it.

Can’t pick up the phone for anything also didn’t send the room PIN code like they were supposed too All digital no physical check in all online and hung up on me 4 times cause I couldn’t answer right away also wifi didn’t work

We slept here, payed, and we are receiving threats through booking saying we should pay inmediatly again. We call and send emails to solve this problem but nobody replies neither way. Take into account that if you have any problem there is nobody answering the phone or the emails.

Amazing hostel! I left my glasses in the room and they posted it back to me from Milan to London, million thanks to them. The washroom is clean, room is large enough, interior is amazing! Highly Recommended!

The place was unique for sure. My friend and I had different opinions about the place: he loved the place. I liked it less. My first reaction was shock when we arrived in the room. The place was so ascetic, and I was doubting even if I ordered that exact room. Then, I realized I got confused with the pictures of the common area (kitchen+hang out room). There was no place to put the luggage. The sheets weren't nice, the beds had one thin sheet and then on top a warm blanket, so the thin sheet escapes at night, and you end up touching the warm blanket, which is itchy. The common+kitchen was cozy. The showers had cold water or barely warm. The water pressure was very weak. You can't really shower there properly; that was a huge disappointment. One of the receptionists didn't speak one word of English, which was kind of weird... Fortunately, on another day, we met a receptionist who spoke great English. The place is trendy and located in a great neighborhood. Bar was nice, prices descent. Stairs were hard to climb, I wish they would have had an elevator. This place is not suitable for disabled people.

Loved this hostel! Stayed here for a short stay in a private room - was very quiet, the room was very chic and well air conditioned, and the common room was also very cool. The bar/ restaurant downstairs is very well priced and a great little spot and this hostel is well positioned to explore Milan!

DO NOT STAY HERE! Very difficult to locate the property and get in touch with someone for the hotel codes. Their reservation requires 48 hours prior to to check in and they will issue codes however an email was not sent until the day off. The hotel room smelt like sewage and was not clean at all! Worst of all the lighting was extremely poor and the temperature in the room remained as 25 degrees with the AC not working! How is this acceptable for the prices they are charging? I contacted the hotel via whatsapp and they told me how to troubleshoot the AC however this did not help. I had to sleep with the window open to allow the fresh air to come in however woke up to mosquito bites. Worst place I have ever stayed and will always recommend to avoid at all costs!