CasaBlanca Hotel

This hotel is really adorable, the lobby decor is unique, lots of eye candy for creative folk and the room is Moroccan themed. Casablanca plays on a loop in the lobby…The room is clean but pretty small, theres a small window to a lift shaft, so no view but a little bit of light. The saving grace is the rooftop which has a great view across old San Juan. There are toiletries provided and the shower was fine. In room safe didnt work and the room was peaceful at night.||The location is unbeatable, at the centre of the old town. There’s free coffee and water in the lobby and they let me check in a little early which was appreciated, plus leave my case there for a couple of hours after check out (some places in San Juan seem to have restrictions about that). I was there for less than 24 hours which given how small the room was and with little natural light, suited me fine.

Beautiful boutique style hotel in the heart of Viejo San Juan. Very romantic with awesome rooftop amenities. The standard room is quite small compared to photos online with minimalist accommodations. If you're traveling with a rental, there is no onsite parking, you'll have to park in a garage a block over. Overall, had a great experience here for a single night.

Stayed here two nights before a cruise departure. The location is great for the Cruise Port and for exploring Old San Juan. The eclectic decor is fun and there is a nice rooftop deck. |However our room was incredibly tiny. Barely room for anything except the bed and definitely not enough room for two adults even with just carryon suitcases. I don’t think it would have been physically possible to get into the room with large sized bags. If we need to stay in San Juan again will opt for a different hotel.

The staff was AMAZING! The food from Cafe Mimosa was good. I only had breakfast once and I was very satisfied with it. The rooms could have been a little tidy er. Hair in the towels, dirt on the walls, toilet was disgusting, and we couldn't figure out what was biting us or from where, until we pulled the sheets back and saw multiple mosquitoes fly up. Several bites in the hotel room while sleeping but none while we're outside around town. Bit behind ears, back of neck, arms and legs. We showered b4 bed every night but still got ate up. So we bought big spray to spray the room down. That was my only grief about the hotel. Ended up taking some mosquitoes in the suitcase to home which really pissed me off. Also, house keeping came to replace towels and only replaced one when there were 2 of us in the room, but luckily Walgreens was down the street

We were in San Juan for a wedding Memorial Day weekend. Initially staying at a Vrbo. The power went out and had no help/support from them. Walked up the street to Hotel Casablanca looking for an alternative and Gabriella saved the day. She was able to secure us 2 rooms for the rest of our stay during a very busy holiday weekend. And even called the power company for us to find out more details as to why our power was out. The customer service went above and beyond to help our party. The hotel is very cute, great location and nice people who work there.

COMPLETELY CHARMING funky old perfect hotel in downtown Old Town San Miguel. By far the best café in the neighborhood. Staff who treat you like family. And a perfect location.||We stayed at this hotel in January, for a couple of wonderful nights -- and we won't stay anywhere else on the island. Fun and efficient check-in, cool old elevator (with panoramic glass) and excellent restored antique rooms. ||We had a little balcony and watched the raving throngs up and down the cobbled streets for the festival of San Sebastian. Waves of happy humans and fun music and delicious food treats and visual treats in every direction.||If you prefer an ultra-modern sleek and spare room with the same kind of furniture and wall art, this is not the place for you. If you want a room that makes you feel like you're staying at your grandma's house, this is it. If you like crafted old antique treasures, the hotel's full of them. Also DO NOT MISS the breakfast in the hotel's lobby café -- the fresh juice glasses are delicious and the staff are too.

staff was very nice and helpful ! however, i was sleeping on the pull out couch and when i pulled it out, it didn’t have a fitted sheet or anything on it. and when i asked for a blanket, they gave me a very thin sheet. i was freezing every night, and just slept on the couch (not the pullout part) since that ended up being more comfortable

We enjoyed the King Suite, plenty of room for our family. The street view and balcony were very nice, and we loved sitting on the rooftop at night. Decorations were beautiful. The location was fantastic and we easily walked all around Old San Juan.

Really beautiful, classy hotel with old-fashioned decor right in central Old San Juan. The only problem is parking - none onsite, very hard to find on busy days (very hard) - if you can park overnight in one of the parking garages it might be $30 or so. The hot tubs on the roof are cool. Nice views of the city. Pretty rooms with nice decor though small. You're paying for the location.

We stayed here in early June 2025. The location is excellent -- close to restaurants, shops, and the charm of Old San Juan. The building has a boutique feel with cool artistic touches, which my girlfriend really appreciated. Check-In & First Impressions: We arrived around 4pm. One woman at the front desk came off a bit distant at first (not the warmest greeting), but over the next few days, she turned out to be kind and helpful, and I appreciated the turnaround. The young man working with her seemed friendly from the start. We were told breakfast wouldn't be served one of the days, and that one of the elevators was out of service, though this didn't affect us. Room & Amenities: Our balcony room had character, but there were some quirks. Only one roll of toilet paper was provided, and we had to request more towels. The staff was helpful when we asked, but the setup felt a bit minimal for a hotel. The two small balconies were shared with neighboring rooms and the windows were frosted, so they didn't offer much in terms of view. We ended up keeping the doors closed. The bed was firm (I usually like that), but still woke up with a sore back. The linens looked clean, though one towel had a stain I didn't notice until after using it. The A/C worked very well -- responsive and helped mask some of the outdoor noise. The mini fridge and in-room safe were nice touches. Bathroom & Shower: The shower was inconsistent. Water temperature would randomly shift from hot to cold, and the pressure was very weak. On the plus side, they had mounted bottles of shampoo, conditioner, and body gel, which I appreciated. Cleanliness: The floors had a weird slick feel, and my socks got dirty quickly -- might've been cleaning product buildup or just humidity. I kept to flip flops. There was no musty smell in our room, but I can see how that could be an issue in this climate. Unfortunately, we also had a mosquito problem in the room, likely from gaps under the balcony doors. We let the front desk know, though it's hard to say what could really be done. Rooftop & Common Areas: The rooftop was one of the hotel's highlights. It has three hot tubs and a rainfall-style shower to rinse off. One tub was 101°, another around 91°, and one much cooler. Nice spot to unwind. The tubs didn't look as pristine as the photos, but I could smell chlorine, which reassured me they were cleaned. There was a leaking ceiling on the third floor near the elevator one rainy morning -- hopefully something that's being addressed. We also saw signage for a "playroom" that turned out to be the area they prep breakfast in -- a bit confusing, especially since the sign said "open." Housekeeping: We requested housekeeping on our third day by leaving the sign on the door. When we returned around 3pm, the room hadn't been serviced. We spoke with the front desk and were told staff is usually around from 11am to 3pm, but they'd check. Eventually, someone came by after 4:30pm, took out the trash, and gave us new towels. Without asking, I don't think it would've happened. Staff Interactions: Overall, we met about five different front desk staff. Some were more helpful and friendly than others. One bald guy with a tattoo stood out as especially kind and easy to talk to. As mentioned earlier, the woman who checked us in was much more warm and welcoming later in our stay, which left a better final impression. Final Thoughts: This hotel has a lot of charm, but also many small issues -- inconsistent housekeeping, maintenance needs, and odd room quirks. I wouldn't book a balcony room again knowing how it's set up. Still, the location is fantastic, and we appreciated the staff's effort, especially with printing our cruise documents at checkout.

I don't even care that there was a giant cockroach laying on his back in front of my room door, this place is an uniquely cool hotel if you're ever planning to stay a night or two in the heart of Old San Juan. Besides, it was the one and only roach I saw during my two nights staying here, and it wasn't like it was in my room, it was out in the hallway. I retrieved my phone and took a picture of it (see photo below - IT WAS HUMONGOUS). I put my phone back into my pocket and continued to stare at it, and after a moment, came to the conclusion that it was dead. However, I soon discovered it was still very well alive because it suddenly started wiggling around after I picked it up off the floor by its antenna, which of course startled me, so I instinctively flung it away. I wish I had known that a young woman had come up the stairs and into the stairwell hallway in front of my room door before I reactively chunked a live bug right into her chest. In all honestly, I was solely focused on the floor up to this second and did not know she had appeared until it was too late. Unfortunately, the critter immediately and swiftly crawled down her cleavage and out of sight inside her shirt. At the same time, this lady fell into hysterics, started screaming, then turned and ran back down the stairs. I shut my door and went back to bed. Did I mention that there are bathtubs on the roof? Cool, huh?!

The CasaBlanca Hotel is conveniently located near Plaza Colon in Old San Juan and is stylish looking inside. The classic movie "Casablanca" is playing 24/7 (without sound). There is a restaurant, Cafe Marmalade on site, and 24/hour coffee and water is offered free to guests. (We almost stayed at "El Convento," and had made a reservation there, but we changed our minds when we could not get anyone to answer the phone at that hotel.) Our room had a fridge but no microwave, but there is a microwave available in the lobby. There is no pool, but there are several hot tubs available on the roof. The only real hiccup we experienced was a short power failure, but we have heard that power failures are common in Old San Juan. We enjoyed our stay here and would recommend this hotel.

Geeez, I guess I should have checked yelp before booking. I do have to say, it is located nicely within walking distance of a lot of restaurants bars and such. So ideally it worked for us because for that. The staff at the front desk were very kind. However the bed is stiff as a board. After one night tossing and turning I wanted to book elsewhere and cancel but ended up sticking it out for another night. I even got 2 comforters sent to the room to place under the fitted sheet for extra padding. It didn't help much but alcohol helped a bit. I'm big on exploring an area and not spending a ton of time in the my room. However as I'm older now I appreciate comfort. It's worth paying more for a comfy bed, more spacious shower with better water pressure. As far as cleanliness , I do own a cleaning business and can tell it's not thorough. Sheets didn't look clean when I examined them with some stains. Mirror had welcome written on it with someone's finger which I'm going to guess was from another guest because it was never touched during our stay. Dusty chandelier and frames that probably haven't been touched in some time.

Thus is a cure boutique in the heart of Old San Juan. I walked everywhere from this hotel and was able to stop in between museums, galleries etc. It also has plenty of amenities such as two roof lounges, one with hot tubs, a bar, breakfast, and happy hour. It could benefit from 6. The ceiling above the coffee station had wayer damage and mold, and the rooftop lounge thatch roof was flapping. The elevator needs a double closing as it reopens instead of going down. The staff are nice and very friendly. If I come back to Old San Juan I would visit again.

Stayed here for 3 nights this past weekend. Great experience! Stylish decor and great service. Decor? A lot of beautiful details. Furniture, lighting, and art? Amazing! A rooftop terrace with great views of Old San Juan, nice seating and bathtubs to lounge in. Our room? A little small, but nicely decorated and well appointed. Clean and daily service. Lobby area they have an in house restaurant, Cafe Mimosa. Best mimosa prices in town and every morning busy! The food and service was very good. Hotel is centrally located in Old San Juan. We walked to a ton of cool restaurants and tourist spots. If you want a special boutique hotel that won't break the bank? Find here. Beautiful! If we return again? We're staying here!

Stayed there last night and I can say that it was the worst hotel I've ever been. It is definitely not a 4 star hotel. The only good thing about it was its location. We had a king size room with no windows, squeaky bed, terrible old mattress. Sheets were not fresh and kind of dirty. I found hair on pillows and slept fully clothed ‍ The water pressure was so bad that it is even hard to wash hands, I was not even going to try to shower there. I am claustrophobic and staying in that room without windows was really a torture. We didn't sleep for a minute because of noise in the hallway, uncomfortable squeaky mattress and all of the above. I don't recommend this hotel to anyone. For the money that we paid, we could definitely stay in a better place

I cannot say enough about the friendly staff and service at Casablanca. I was a solo traveler and they took great care of me. Rooms are small and cozy. AC works great but water pressure in shower is weak, which is typical for the area. Great location near food, drinks, grocery. I walked all over old San Juan from here.

The CasaBlanca hotel is a great location in Old San Juan, walkable to tons of shopping, restaurants, and bars. All the staff was pleasant and very helpful with everything we needed, taxi, dinner choices. The room was clean but could have used a good deep clean. There is a small café on site called Café Mimosa. We had breakfast there both mornings and it was perfect. All in all I would stay here again. Enjoy!

I stayed at this hotel years ago. I love the entrance/lounge and all the beautiful art. When I first stayed, I loved it. The rooms are small but it was so cute to hang out on the rooftop with the tubs. I've recommended this place to so many friends. About three weeks ago, I was on vaca and decided to spend a night there again. What a mistake! The room was so old and the shower was clogged. The bathroom fixtures were awful and the bed was like sleeping on a blanket. Old pillows, old mattress. I complained and sent management pictures when we checked out and never heard from anyone. So, besides the great art, the room was so yucky!

Beautiful boutique Hotel. The interior is clean. Had a double bed room and had plenty of room for three people,not small as shown on YouTube. The jacuzzi spa is great and private. The soaking tubs also on the roof tub are great,but take time to fill. Hospitality is amazing. Hiwever,not a big fan of the on lobby resturant.

Dissatisfied Army Vet Rafael - Owner Mayra - Supervisor Ricardo - Manager Was giving these names through one of the Employees - Owner needs to stop taking in money and upgrade this Hotel I would like to start by saying that I have been a traveler, all my life but staying in this hotel was an experience and a half To Start the employees were very nice and polite as I arrived with my family stayed there for two nights. We were sailing out on a cruise very close to proximity of everything that we really wanted to see an experience in Old San Juan. Rooms were clean. I do have to say they keep it clean, corridors smell of mold. I was placed all the way to the back where they had their storage thrown there from bedboard to mirror frame to boxes. It was disgusting. As much as they charge for this hotel. I was told by one of the employees when I went to get coffee, they do not do coffee every single hour on the hour because they have to throw away so much REALLY OMG? so he went into his room and did a coffee for me another 1 star. When I am paying close to $600 for the two nights what mess is this. No hot water in the room they had to call maintenance to see what was going on My mother that has never been to Puerto Rico one day the elevator was not working she is disabled. We had to carry her up to the third floor, which was not easy. And nothing dine until midday the next day. The only good thing about this hotel is the bathroom small but clean, I had to go down the stairs to go and use the microwave with thousands of people coming in to heat up their food. May some people are use to this but I am not and will never go there again I will say I will never ever stay in this hotel again please be aware of the pictures as I was impressed with the pictures on the website. Nothing compared to how the hotel is inside. " One Word Only Disgusting "

I love the smell of this place once you walk in you can smell the old fashion and new at the same time, but you feel like your really in old san Juan. This place is beautiful rooms are nice and cozy, the roof site is amazing view as well and very nice staff. You have about pretty much everything you need around you as well. I would definitely come back here again.

Paper thin walls, creepy dark room because no windows. Thankfully we stayed only one night. The worst part was there were droplets of what was probably period blood in the shower.

Definitely recommended! We stayed here for a day they were so kind. Everything was clean and beautiful! Each lady at the front desk was so helpful with ideas for tourist plans! They held our bags for us while we waiting to check in and even held it for us when we checkout. They have two rooftops with hot tubs 24/7 self service definitely a vibe for me and gf with smoking areas. Decorations made the hotel look really cool and they're still upgrading! 10/10 recommended sorry no picturessss was too busy enjoying myself

Located in a busy area near the port in Old San Juan. The hotel lobby was elegantly decorated but that's pretty much the only good thing about it... Our room was extremely small but costs $150 plus... It was very loud at night as all guest rooms center around an old elevator that made loud noises when moving. Impossible to stay in the room during the day because someone was doing construction work right above us. Internet wasn't working. Only one out of three jacuzzis worked.... Free coffee was not drinkable...

Would absolutely stay here again if staying in Old San Juan, PR. Place was quaint, clean and perfectly located for food, drinks and leisure walking.

DO NOT STAY HERE. YOUR PROPERTY WILL BE STOLEN AND THEY DO NOT CARE AT ALL. FIND SOMEWHERE ELSE TO STAY. There are no refrigerators in the rooms, but there is a small mini fridge in the lobby that customers can keep things in. After coming back from Hatillo with more than $100 worth of local cheese, we placed it in their fridge to keep it from spoiling. Two days later, we go to check on it and it's gone. They said that there is nothing they can do for us. No discount, no reimbursement, nothing but a half-assed apology. We will never be coming back and we will initiate a charge-back with our bank. Also, the beds are uncomfortable, the air conditioning barely works, the balcony suites have a terrible view. Sleeping on a bench in Plaza Colón would probably be better.

So my client picked this hotel so he could scope it out before going back with his wife. With a first glance it seems like a romantic hotel meant for couples and families but ended up being a nice little piece of Puerto Rico that I will remember for a long time. This place had the FRIENDLIEST staff of any business that I went to in PR! The rooms were cozy but functional and decorative! The A/C worked great too which was imperative with such humid weather! The only problem I had was that the Wi-Fi sucked! Granted, I was there for work so needing wi-fi is important to me, but for most couples staying there.. being on the internet should be the last thing you're doing! I did enjoy the rooftop bathtub by myself overlooking the ocean and some old forts during sunrise. It was pretty romantic for being up there by myself so I just read a book and enjoyed the scenery. Check it out if you get a chance as the prices are great!

From the moment we arrived, we knew we had booked at a quality establishment. I would have preferred to have had parking at the hotel, but to be fair, I don't know if any of the hotels offer that. Beyond that our stay was pretty much perfect. I dropped my wife off to get us checked in and find out about parking. She had me circle back around and waited outside with the guy that was checking us in. He directed me to park in the alley so we could unload. He took all of our stuff in and got us squared away while we took off and went to explore some more. When we came back, he remembered our names, asked us how we were doing, recommended places to eat close by, and just made us feel welcome. Gave us the full rundown of the hotel and the two elevators and the areas they service. Told us how to get to the roof top balcony, etc. The staff were all friendly and eager to help with anything we needed. They offered towels for taking to the beach as well. With COVID protocols in place, they didn't offer cleaning services (not many hotels do), but you could get restocked on anything you needed at the front desk. Check out was easy and there were no hidden fees. We were really pleased with our selection to stay here and wouldn't hesitate to come back here if we decided to stay in Old San Juan again.

Seemingly charming place to stay; but DON'T DO IT. They claim they have a 24-hour front desk, but I had tried to call the day before trying to cancel because of their prohibitive check-in time of 4:00 pm. I was getting into town at 9:00 am. When someone got around to answering my queries via email, it was a staunch check-in time with no wiggle room (customer service?). When the front desk woman reiterated this, she was pointed, irritated, and haughty. They did hold my luggage (most hotels do). Their check-out time is 11:00; relatively standard. The math didn't add up; that's five hours to clean rooms and there were plenty of employees milling about, cracking up, plopping down on chairs in the office and to look at their phones. The front desk person also launched the missive, "people are still in their rooms until around check-in time." So we can stay close to 4:00 like these guests? That faulty logic wasnt thought out as a viable excuse. I came back at 3:00, wasn't greeted, but told immediately I couldn't check in yet, the room wasn't ready. I get it. It's a business, 'you give an inch' type of thinking. But 4:00 pm? That's the latest I've ever come across. Upon being informed of the good news, that the room was indeed suddenly ready (many employees were still milling about and I'm not sure how the room was readied), they called me in the back to get my luggage. They had brought everyone else's out for them. I hoisted it down and managed to roll it out despite the office clutter. The room is cute, the lobby adorable, but the high school mentality of those in charge was unnecessary. Book elsewhere. El Colonial was welcoming and helpful, as was The Oliver, a brand new hotel a short jaunt away from Old San Juan.

they truly do not care about anything. fire alarm went off in the middle of the night. no one knows who set them off but instead of addressing the issue they silenced the alarm. strobes where still going off in the morning. tv didn't work , shower leaked all over the place. sink wobbled so bad it was almost unusable. we were promised a credit , pfft nothing. I've never stayed anywhere this bad in my entire life. people were not just unfriendly but seem to hate people from the states which is odd since without the U.S. purto rico would be another Haiti.

Stayed here on our last visit to PR. Loved the location of the hotel. It's right in the middle of Old Town. Perfect location as it's close to everything you'd want to do in the area. We took a cab from the airport and didn't rent a car. Honestly, I wouldn't rent a car because the roads are so tiny and I don't know if the garage is close by. We walked everywhere and took cabs as needed. We loved the vibe of the hotel. The lobby is nicely decorated with funky art work and an awesome chandelier. The rooms are small but if you don't plan on spending a lot of time in the room, it's not bad. We were a bit cramped with 2 people and 2 suitcases. Manageable though. The roof top is awesome!! There are two giant tubs that I think are working. We didn't try it. There are couches and chairs set up if you want to spend some time just relaxing. It overlooks the city and has a pretty great view. The front staff was so nice. They gave us a map and pointers of where to go. They told us their favorite places to eat that's off the beaten path. Whatever we needed, they were more than happy to help. We would for sure stay here again.

Checked in Thursday to find our lovely-looking room on the 5th floor wasn't cleaned. Spoke to the front desk who were very apologetic but moved us to a depressing inferior room on the 3rd floor with pictures hung sideways to cover holes in the wall and a single window facing an elevator shaft. The room was freezing cold, but the AC remote did not work so we could not control the temperature or even turn the AC off. After we complained about the AC, a second receptionist tested the remote and apologized that unfortunately it wasn't working. He offered us "heavy blankets." After I explained that was not an acceptable solution, the receptionist took charge and led my girlfriend on a quest to obtain an acceptable hotel room. So the quest brought them to hotel room #3. This room didn't have an inch of space since this was the room designated for broken furniture. Let's continue - Onto room #4, which smelled like fresh paint. FINALLY the receptionist saved the day and found us a great room with a working AC. Hallelujah! Unfortunately, we could only stay in the room for one night bc another guest was checking in, but we were just grateful to be in a decent room. The next day they moved us to our original room on the 5th floor and "oh hot damn" the room was clean! Overall they could do a better job updating their system to reflect the status of the rooms (ie hasn't been cleaned, under maintenance, etc). But if you can get passed the "plethora of blunders" you're in the heart of old San Juan with incredible shops near by. Oh, there is a bar in the hotel, but sadly there was no bartender in sight when we walked in at 9pm on a Thursday night. Adios.

Absolutely terrible. Elevator did not work the entire weekend and my suite was on the top floor. There was no other room available and the climbing up and down was terrible on my knee which has a torn ACL. I contacted the manager, Rafael, and he apologized and offered a refund. I followed up with a few emails about the refund and he never responded. I contacted my credit card and they reached out on my behalf. The hotel stated that I was not due a refund because I was outside the window. That is not true and I have the emails to prove it. I do not recommend this place.

This is an adorable hotel in Old San Juan. My sister and I came here for two nights when our Air BnB's water was turned off (city maintenance). Not only did the CasaBlanca have water, it had personality too! The staff was fun and helpful. The decor is whimsical and colorful. This is all mixed with an old building that kind of reminds you of old buildings in NYC but with a Spanish flair. The "old" of the place might turn some people off but I thought it was charming and unique. My room was clean and also had that "old building" feel. All the rooms are different so, enjoy what you get. The location is perfect for Old San Juan and you are in the middle of it all and its all walkable. The price is reasonable as well. Oh! There are 4 big tubs on the rooftop that you can relax in 24/7. (Since there are only 4, you will might have to wait for one to vacate. Also, the tubs take a while to fill up so just relax and hang out.) All in all, a really good experience and I would totally stay here again.

This is a very quaint property. Don't expect Hilton cookie cutter amenities do expect old world charm, amazing hospitality, and a great location! Be sure to stop by the bar, The Playroom, and say hello to Mercedes the bartender and Julio Willis. The best ambassador Puerto Rico has.

COLD WATTER is the norm! Booked thru hotels.com 6 mounths pror to stay. Highlighted profile request for lower floors no stairs. Booked on 3rd floor South building with non-working elevator! Pre paid room, hotel booked full with no available rooms to change. Hotel just does not look clean, dust traps throughout. Water presure lacking. No parking near. In the middle of old town so gets lots of cruise traffic. $30 for extra 2 hour late check out!(2pm). Would go elsewhere.

Pictures on website are taken from angels which make the facility look bigger and much cleaner. The Fortaleza road is closed, therefore you need to park 4 blocks away and bring your bags uphill to reach the entrance. The room was not very clean and extremely small, the elevator alarm went off for an hour from 11 pm to 12am. The second floor hallway was cluttered with unused furniture. The WiFi was very weak and interrupted. Netflix could not fully stream, only reached 34% download. The rooftop area was not clean and the view was best in picture than in person. Finally we were not offered a parking letter/ voucher and we ended paying $56.00 for 16 hours of parking. I do not recommend it.

I decided to book and stay here after reviewing various locations. We tried to arrive early due to the cruise arriving early but they said the rooms were not available. They were really accommodating with keeping our luggage. The one gentleman helped us out with storing our luggage and helping us when we left. On to the room. The location is right off of the main street. it is very narrow so you have to grab your luggage and jump out quickly. We used Uber so it was not too bad. On arriving the checkin was very quick. The hotel lobby is very quaint with an artistic flair. There was an elevator and stairs. We decided to use the Elevator which we were warned was very slow. He was right. It is almost like watching paint dry. We arrived to the room and I was hit with a moldy smell. Very concerning but I was was reading that humid areas may have this problem. It smelled as if there was a water break in which the waters had sat for while. You could feel the moisture in the air and on the floors. I talked to the front desk and he was willing to spray. He explained that the rooms with no windows usually have this issue. I have stayed in PR a few times and did not experience this issue but ok. He said to keep the AC on to help. Unfortunately the air is a small unit that blows directly on the bed so that was not an all night option. You can tell that this was an older hotel. Even the paint was chipping and walls cracked on the room ceiling. The room was a nice size. It had a coffee pot and TV and a nice sized bathroom. The roof was also interesting with the bathtubs and great view. Overall, the staff were very accommodating. However, the moldy smell set me back. The fact that breakfast is not included was also interesting. I would recommend checking out the place but maybe getting a room with a window and also be aware that the elevator is slow. However there are more important things to be worried about. This was not a show stopper.

​Adorable is probably the best way to describe the hotel. We booked for a few days, before leaving on a cruise so that we could explore Old San Juan. This was the perfect location with small souvenir​ shops, boutiques, ​and restaurants within a few blocks. (PS - there is a great CVS about three blocks away down toward the water) We were able to walk to the Castillo San Cristobal, justs a few blocks away. We arrived in Puerto Rico and spent the day with friends, the hotel was very accommodating​ with a late check in and had everything in order when we arrived. The hotel is decorated in a fun, funky decor that is a mix of vintage chic, modern and Morrocan: a great luxurious vibe, old school hotel with modern conveniences. We took the smallest room option as we knew we would be out and about. It was a ​good size with a WONDERFULLY comfortable bed and pillows. The A/C worked exceptionally well, which was amazing after being out all day. We had a few issues which might be the only reason we didn't give it five stars. No one bothered to tell us that the Tablet in the room could be used to request more towels, have the room made up or report any issues in the room, and it also didn't seem to work properly. The phone in the room didn't connect to anything so when we needed something we had to go down to the front desk. Side Note: the elevator is a nice convenience but SUPER slow. If you are able, take the stairs at least one time the artwork and light fixtures​ are beautiful. The rooftop​ offers a great view of Old San Juan, the fort, local buildings, ​and the sunset. We didn't try the big soaking tubs, but they looked like a cool idea. The staff​ could not have been nicer. Housekeepers​ were great, and the Front Desk recommended a local restaurant and was able to call and get us a reservation too. Overall a great place to stay in old San Juan.

Wonderful experience at this hotel! The staff is very helpful, the decor is funky and cool, and the location in Old San Juan is absolutely perfect.

The room was spacious and clean, and the hotel was conveniently-located to Old San Juan. This is where the pros ended. A few cons: 1. The nearby bar party was so noisy that I didn't sleep at all. The party started at 5 pm sharp and continued without respite until I had to catch a flight at 3 am. The thumping of the bass was unbearable. I mentioned this problem to the front desk, but their reaction was to shrug and say, "People like to have parties on the back streets." This was a more expensive hotel. I expected a decent sleep for my money. 2. The staff were rude. I wasn't greeted when I first approached the front desk. When I said hello, I felt like I had inconvenienced the receptionist - how rude of me to ask her to do her job! When I asked if an early check-in was possible, my request was refused (ok, no problem - I was just checking), but the tone was short, leaving me feeling like an idiot for simply asking. Further inquiries about luggage storage were met with similar responses. It was pouring outside, and they could've been more understanding and polite. One man, however, was very pleasant and helpful when I was finally permitted to check in. 3. The décor was tacky. Crystal chandeliers, bright velvet couches, and elaborately-carved side tables weren't reminiscent of Morocco as apparently intended, but they were ugly. I could've overlooked these details in more pleasant circumstances, but it just soured my experience further. I don't think I could stay here again, especially since I wouldn't be guaranteed polite service and a quiet place to sleep.

Having just checked-out of CasaBlanca, I am still conflicted with the rating it deserves. There are a lot of negatives, but also a few positives which make it worthy to stay at this hotel. When you first walk into the hotel, you are immediately blown away by its decor. You won't find a piece of furniture that's the same. My impression changed the second I went beyond the lobby. The elevator wasn't working upon check-in and we were told that it was being worked on that very moment. We had a bellboy carry our luggage three flights of stairs. The broken elevator became an issue upon checkout since reception never picks up the phone. You can guess as to who had to carry the luggage down. The room is very small, but it has all the necessary arrangements for a short-term stay. Under no circumstances would I recommend this hotel long-term. There is practically no room to place your belongings, as the room has no closet or shelving units. We also also give one hanger for our belongings. A major issue I found with the room was the lack of cleanliness. We found belongings from the previous tenants and also discovered that the unfinished concrete floors were disgustingly dirty. I accidentally spilled water on the floor and after wiping the spill with a towel, the towel turned black--YUCK. Now for the positive. The tubs on the rooftop are a great way relax. They overlook the city, as well as the old fort and as there are only four tubs, you get all the privacy in the world. After conquering the city by foot on a scorching day, it was nice to take a cool bath. For some reason, the turf surrounding the tub was torn away exposing the dirty floor (once again). Let me begin by saying that the face-to-face service was impeccable. Reception was always friendly and open to giving suggestions on attractions & restaurants. However, good service ended there. Whenever I tried to dial front-desk for assistance with whatever issue--nobody bothered to pick-up the phone. CasaBlanca is strictly for the experience of the decor and the rooftop baths. If you're looking for comfort or you are a neat-freak, I suggest you stay elsewhere.

Wow! Trust the photos. Friendly staff! Beautiful and clean rooms. The terrace rocks! If you are laid back and you want to relax, this is the place foe you. I will definitely com back asap!

This hotel was a real gem during our visit to Old Town San Juan. From the moment we entered the beautiful lobby and were greeted very enthusiastically by the desk clerk until we checked out and were wished well by an equally friendly desk clerk, we enjoyed our stay. The lobby (and restaurant, and halls, and rooms) was decorated in a sort of Moroccan theme to go along with the Casablanca name. In fact, there are TVs in the lobby playing the film "Casablanca" on 24-hour loops. They've just installed a new glass elevator which they seemed to be really proud of, but it did make some clunking sounds when it ran and still didn't go up to the roof. Why go to the roof? It has been transformed into a terrace, complete with astroturf and literal bathtubs in which to sit and spray yourself down; odd maybe, unique definitely. We didn't partake of the tubs, but another couple was relaxing in a pair when we checked it out and assured us that after a day of sweating in the streets of OT, it was great to lounge in cool water with a view. That view is a nice one, looking out in all directions of OT. You can see all the old buildings, the forts, the sea, and the many, many pools of stagnant water on other roofs where mosquitoes deposit their young to grow into zika-transporting monsters. (See "We didn't partake of the tubs," above.) Our room was tiny, but that's what I like. I need a bed and a bathroom, and anything else is gravy at best or a waste of space and money at worst. This was a tight room with a bed, two nightstands with lamps, a TV, and a bathroom. Done and done. The A.C. in the room was remote controlled, and the HDTV had satellite, so I even got to sneak in an episode of "Chopped" during our stay. This hotel had tons of personality for a reasonable price, and is a great base of operations for visiting Old Town San Juan!

What a welcome into San Juan from the CasaBlanca Hotel. We deliberated for a long time on if this was the spot we wanted to stay in and I can say with a resounding YES that this is the place to be if you want to experience Old San Juan. From the minute we walked in, Miguel was just about the nicest staff member I've ever encountered. This guy is awesome at his job and made us feel welcome with his lighthearted way. Since he heard it was our honeymoon, he gave us three keys and our choice of room. We chose an awesome one on the top floor with a view. Yes, there are stairs to climb with bags but again Miguel was quick to offer his help. Also, big news from them, their elevator is nearing completion and could be ready by as early as April 2016. We're young enough that we don't mind climbing stairs at all, and actually enjoy it. The rooms were great; full of charm, cool windows, A/C, comfy beds and very clean. One hundred times better than a Puerto Rican Holiday Inn or Hyatt. When you're in a new place, you want to feel like it. There is a rooftop here with funky bathtubs for... lounging? Dancing the hoochy-koo? You decide. The view is nice. The location here was perfect so an Old San Juan exploration. There are great restaurants all around, and of course the Castillo San Cristobal is a quick walk away. That deserves it's own Yelp review but I have to say I was blown away but this old fort. Amazing history and views there. We'll remember this hotel well for helping kick off our honeymoon experience as we made our way from Old San Juan to Vieques. For the price, you absolutely won't find a cooler, cleaner, safer, nicer, local hotel than Casablanca.

Casa Blanca hotel is a gem in Old San Juan on Calle Fortaleza. Casa Blanca is near many local shops, attractions, and restaurants within walking distance. The staff was polite and friendly upon checking in the young woman greeted me and provided more resources about places I should visit. I stayed for 5 days and my experience was pleasant. I will stay at Casa Blanca when visiting again. Casa Blanca also has a cafe but their renovating and closed for a few months :-(

I discovered the Casa Blanca 6 years ago when searching on line for a nice place to stay in Old San Juan at the end of an 11 day cruise. We liked the homage to one of our favorite movies and the boutique look. It exceeded all our expectations! I was a professional traveler for 20 yrs prior to COVID and I know what makes a fine hotel. The Casa Blanca has become one of our fondest memories. So much so that it motivated us to book another cruise from San Juan this March and I just finished making reservations for stays before and after the sailing. Regarding some of the negative comments: 1. Parking: Don't bring a car. I don't rent a car when I stay in Manhattan either. 2. Elevator: There was no elevator the first time I stayed there. It took 2 years to build it into this very old building. Given the infrastructure and hurricane issues on the island, my expectations of reliability are discounted. Consider what the staff and general population have had to deal with having COVID follow Hurricane Maria.

Heard everything from room above us Elevator is so slow and hot!! Ac in room is abnormally loud which is annoying when you are trying to fall asleep No window in room No closet / robes / slippers / laundry bag / iron Asked for coffee cups and the front desk gave us DIRTY coffee cups from their desk and said to wash them! No throw away cups available No place to order food or drinks in the restaurant -- loud construction working on that area Only receive one room key Bathroom is sooo small, sink is so tiny, sink took forever to drain Rooftop is nice but tubs were dirty I would never want to get inside one - pretty place to watch the sunset Great location. Just be aware on the same street I saw homeless dirty dogs and people. If you are staying in old San Juan for longer than one or two days I wouldn't recommend. I will not return to this hotel ever.

Excellent hotel! We arrived early and let us check in an hour early. The front desk were super helpful. Hotel was clean. The private bar was very relaxing. Definitely coming back and staying at Casablanca hotel.

Hidden Gem!! This hotel has such a fun atmosphere. Mayra was fabulous! Who can say they have soaked in a rooftop tub? Wish I could give it 10 stars!

The hotel is nicely decorated and it offers all the main things you need for a pleasant stay. Conveniently located in the heart of Old San Juan and close enough to the main parking lot. This is our second stay at Casablanca Hotel and the highlight of our stay is always the staff, particularly MIGUEL is the coolest, hippest, friendliest and helpful, receptionist. Since my first call, he was able to address my concerns politely and effectively without losing the human touch. While at the hotel, he always offered great restaurant and bar recommendations and provided a great authentic and honest smile. "Keep up the good work, man". One of the cons is the extremely slow elevator but I guess is probably relates to how old the building is.

The hotel is located in a great place in downtown San Juan. There is no parking at the hotel so you have to drop off the bags curbside and park or drag them along. It is a very narrow one way street so when you stop.you block all traffic. There is no pull out. The shining light at the hotel is the staff. Mayra at the front desk was very helpful as I tried to work through a business transaction. She printed and scanned things for me, directed me to a notary and more. Quite the wonderful person. The hotel is not 4 star but the experience was. The hotel could use updates. We extended one night so that is a good sign. Great restaurants are nearby including one of the best in PR right out the front door, Marmalade.

Wanted to stay here but it was booked up. Very cool bar area with local beers, good wine, sangria and drinks.

This hotel has very pretty decor and is located in the city center. Parking is incredibly difficult and although we were told parking would be included and free, it is not. We were told to park in a garage and I wish we had been told it was the yellow one, not the red one, as we ended up paying an additional $10 being in the wrong garage. The rooftop is charming and the breakfast is good, but the rooms have no windows (or our room at least) which was disorienting. There are toiletries in the shower, but no mini fridge and our safe didn't work.

The hotel's lobby area is super cute, location and service are both great. Liked the rooftop area too. There is a cute little area downstairs that we could order breakfast which is nice considering we were there on Christmas and all the restaurants outside were closed. However the room itself is a bit disappointing - it is super tiny and the smell was not so great. Air conditioning is very loud, floor feels sticky.

My husband and I had our 10 year anniversary here back in June 2021. I decided for a long time that I wasn't gonna write a review to be nice but I want to write one just to prevent anyone else from having a similar experience as ours. So the reason why I gave two stars instead of one is because the staff is actually really lovely and did try with the little support they had from the owner. When we arrived to our room, we had dirty sheets and dirty walls. I decided to make the best of it and ask for clean sheets, when we were undoing the bed to put clean sheets on we found trash and liquor bottles stuffed in between the mattress and bed-frame. Upon further inspection we also realized that the bathroom hadn't been cleaned and the room hadn't been swept. We had made all these complaints known, thinking we would get an upgrade possibly for the inconvenience or at least an apology from the owner from how truly unkempt the room was and for the price point we paid. The owner was made aware of our circumstances and refused to do either. We tried to be perfectly nice and understanding but this was even too much for us as again it was our 10 year anniversary. We we expected so much and unfortunately it did not live up to what we had hoped. Thankfully the rest of the trip everywhere else besides the hotel made up for it. Again not trying to be negative here but just trying to prevent anyone else from expecting a fabulous experience on an important vacation instead having a major letdown.