Shima Yektaei
Google
I’m a regular customer of the Casanis Group and often visit Casanis Bristol, although I don’t usually book in advance. This time, I booked and attended with family and friends.
The food, service, and atmosphere were all amazing. However, we had an unexpected experience when one of our friends ordered two shots of whisky. Due to a lack of clear explanation from one of the waiters, he was misled into ordering whisky priced at €300 per shot.
Fortunately, Pablo, the manager, handled the matter with great professionalism. Once we explained what had happened, he resolved the issue promptly and removed the charge from our bill.
Definitely a place worth visiting, and I must highlight that the manager was exceptionally polite and helpful.