Shelly Sifuentes
Google
Our quick trip started out shaky but ended well!
We stayed here for 1 night, the day after Valentines Day (yes, a very busy day). Before arriving, I called to make sure our room would be ready upon arrival, I was told it would be. After arriving at check in time, 3pm, we were told it WASN'T ready, and they would call us when it would be. They DID take us back to show us where we would be staying and where we would be parking. We drove around for half an hour or so waiting for a call to tell us the room was ready, but we never received a call. We went back to the facility and were informed by a different (very nice) staff member that our room WAS ready, but because they were so busy checking in other guests, they hadn't had time to call us yet. Personally, I believe they should've asked the new arrivals to wait for a minute and a half while they made a quick call to us since we had already checked in, we just needed our keys! I understand it was a busy weekend, and they had issues getting guests to check-out in time, but don't tell me my room will be ready when you know it won't be, I think this is what upset us so much!
Alas, we finally made it to our room, it was clean and well-appointed (with heated floors in the bathroom) around 3:45 to discover our private hot tub wasn't ready for us yet, it would probably be an additional hour or so (it took 2 hours). This is because they drain, clean and refill in between guests, which I certainly & obviously appreciate! However, I feel they should make this known to you when making your reservation so that you have that expectation when arriving. I will have this expectation & understanding the next time we visit.
With all of that being said, once everything settled down and we were finally in our room...the rest of the short time we had there was really wonderful! We walked to an amazing restaurant for dinner (Seared) and fully enjoyed the rest of our stay. It was amazing having our own private hot tub on such a cold night!
I also want to give a shout-out to the gal who was handling the 'included' cook to order breakfast, she was running her tail off and handling the front desk and kept a smile and positive attitude the entire time. She is a real gem!
This is a historic property, and some upkeep is needed (waterfall/fountain needed cleaned and more water, you could hear & see the pump, there wasn't enough water to actually pump), but it is lovely and charming, and we are hoping to return for a two-night stay this summer, when it's warm enough to sit outside and enjoy the lovely, private patio.