Cascade Gardens Holiday Apartments

Great location and apartment, very nice and clean. Perfect for a holiday if you have kids, as the kitchens are very well equipped. There’s also a lovely laundry area with a washing machine, dryer, and hangers available. The only slightly annoying thing is that the walls aren’t very soundproof, so we could hear a bit from the other rooms, but nothing too bad. I totally recommend it!

Good, spacious apartment, location, and pool, pleasant helpful man on reception. The day we arrived though, there was a very unpleasant woman at reception, quite rude and unhelpful. Thankfully that was the only time we saw her. Only other negative for us is that our apartment was up a couple of flights of stairs, no lift. This was only a problem when we arrived, when we had to take our luggage up. Apparently the website says there is no lift, but not booking.com

There were definite pros and cons for this place. |It was a great position, close to esplanade and restaurants. The manager was super nice and helpful. A lovely pool area with Bbq. The room itself was a spacious 1 bedroom apartment, stocked with everything you needed for an extended stay, including laundry facilities. |The apartment itself was in dire need of updating, wardrobe doors were almost impossible to open , leaking taps and a mattress on its last legs. The balcony was unusable as 2 massive aircon units took up most of the space. |Might consider returning and requesting a more updated room

I have traveled around many countries and this is the dirtiest place I’ve ever stayed in! The fridge door was broken and rusty and shower seals are all rusty. The couch was stained that much that had to put a towel down before sitting on it. The drink glasses had lipstick on it, had to clean it before using it. It states that if you don’t empty the rubbish out they’ll charge you $55. They don’t change the towels or do room service, for anything less than 7 days stay. The hairdryer was greasy. Bugs everywhere around the pool, other people complained about this. The location was ok. I left the place cleaner than I received it, hope they appreciate it! Definitely should have read the reviews about it, lesson learnt I guess!

‼️ We were robbed while staying at this hotel in Cairns last December. It's been a while since the incident, but we’ve received no updates, compensation, or accountability from anyone involved — not the hotel, not Booking.com, and not even the police. So I’ve decided to speak up and warn others. We booked a 6-night stay via Booking.com. When we arrived in the afternoon, there was no receptionist — we had to collect our key from a mailbox. The room was large but stuffy and outdated. What shocked me most was that the lights, fans, and TV were already switched on when we entered. It felt like someone had just been in the room. I felt unsafe and check if any cleaners were still inside — but no one was. We stayed there without issue until the fifth night. After returning from a day out, we left our bags on the living room counter and went to bed. The next morning, we couldn’t find my partner’s crossbody bag or my purse (which I always keep in my handbag). That’s when we realised we had been robbed while we were sleeping. The stolen bags contained our passports, IDs, cash, valuables — and even the room key. We checked the door — it was still locked from the inside, which should’ve made it impossible for anyone to enter. When we reported the theft to the receptionist (who was finally working that morning), he said someone might have come in through the terrace. We hadn’t even used the outdoor terrace before, but when we checked, we found the sliding door wide open behind the curtains. That’s when we realised that the balcony faced a public street — hidden behind a tightly fenced area. Some of the fencing was broken, but we couldn’t tell if it had always been like that, or if someone broke in the night before. We asked the hotel to check the CCTV — but it was useless. They only had cameras inside the lobby and one pointing at the front entrance. Nothing covered the outdoor area or our room, which was right next to the street. If the hotel cared about guest safety, they would’ve installed proper surveillance. The hotel gave us the police contact, and we reported the incident online. But they took two weeks to come and check the site! Since then, no progress has been made. The hotel took no responsibility at all. We were their paying customers, sleeping in their room when it happened. If something worse had happened — if someone had been hurt — would they still claim no responsibility? We’ve heard people say Cairns can be unsafe, but this really shows how vulnerable tourists can be. If you're not even safe in your own locked hotel room, where can you feel safe? Booking.com was no help either. They offered no protection, no support, no compensation. Compared to Airbnb’s policies, it’s clear Booking.com doesn’t care about guests’ rights. The police were just as disappointing. They delayed their response, did not investigate properly, and never followed up. Months passed. No updates from anyone. Then, this year, my partner randomly checked his Facebook message requests — and a kind stranger had messaged him saying he found his bag near his house. We're thankful he at least got the bag back, even though everything valuable was gone. My purse is still missing, and with it, irreplaceable family film photos that meant the world to me. This post is not just a review — it's a warning. Please be careful, especially if you're a tourist unfamiliar with the area. Even in your hotel room, you’re not always safe. And if something happens, don’t expect much help from hotels, Booking.com, or even the police. Cairns and this hotel became a painful memory for us. 😔😔

The room I stayed was very dirty.. Nothing like the pictures that you see on the website. The time you can reach out for questions or services during your stay is extremely limited. There is no shampoo and conditioner in the room.

Yuck, but roomy. Positives first—Very spacious, most appliances are new, air conditioning in all bedrooms (best part of our stay), clean sheets, nice pool (but we couldn't find lights for evenings), location and price. Negatives—Every part of the room has some kind of stain. A grubby feel to most surfaces, and things are broken. The kids made a game of finding all the holes in the ceilings and walls. Lights are hanging by wires, and there is mold on the ceilings. When sitting on the bed, it sounded like the springs were giving way, which made me look…as you can see by the picture, I wish I hadn't. 🤢 Would I recommend? No. Would I stay again? No.

It’s cute and lovely here the staff are nice and there’s a local cat and dog roaming around. The bathrooms could do with a lil updating as our light flickered like something out of a horror movie. The kitchen could also do with a few more basic cooking tools as we had to improvise quite a lot. Pool was nice, needed a bit of cleaning.