Cascade Hospital for Animals

The most kindhearted and compassionate veterinarian staff. Their comfort room was an amazing place of comfort in a very emotional goodbye to our best boy.

Rivet goes to Cascade for Physical Therapy with Sara. He's a nervous boy sometimes and Sara is the kindest soul. She has Rivet excited for PT and to visit. Sara is wonderful and extremely knowledgeable. The front staff are all very sweet when they see Rivet. 100% if you're dog needs any type of physical therapy, it's worth the time and the money. They are amazing!

Dr Paplawsky was amazing to work with! He really took the time to view our dogs records from another vet as this was our first time seeing him and he already made follow up plans for us. Sydney J was also very lovely and made sure she understood what our dog needed and communicated with Dr Paplawsky in a timely manner. Thank you Cascade for getting us in and thank you for staying a little late for us ♥️ By far the best veterinarian and staff I’ve met in a long time

I highly recommend Cascade Hospital for Animals. The entire team demonstrates exceptional professionalism and a genuine commitment to the well-being of the animals in their care. Their compassion and empathy far exceeded my expectations. They provided outstanding support for my dog throughout every stage— routine visits, physical therapy, pain management, and ultimately end-of-life services. I am truly grateful for their dedication and cannot praise them highly enough.

Jamie has been getting rehabilitation at Cascade Hospital with Sarah . She is amazing with him . We both highly recommend her. We both love to see her . She has helped Jamie so much after hurt badly in a dog attack Kind helpful friendly staff. . I always just wait in reception area for Jamie. Just a lovely place to be on top of great care

My family visited Dr. Clayton Siegel in July after health concerns arose in regards to our 16 year old cat. Him specifically and his clinic were highly recommended to our family. Dr. Siegel was incredible with our cat, Smores, and answered all of our questions. The vet tech was exceptional as well. Dr. Siegel personally called us to discuss our cats labs and was able to come up with a game plan for the next few months. Smores had thyroid problems, aggressive food habits, and litter box problems. With Dr. Siegel’s treatment plan, our cat got around 75% better, which Dr. Siegel expected. Dr. Siegel was completely transparent regarding what may arise with him beginning the regimen, and he was spot on. Unfortunately, we decided as a family to put our cat down on Wednesday. Dr. Siegel was in surgeries all week, so we were scheduled with Dr. Holly. She was absolutely exceptional and answered every single question we had (which were quite a few). We did not feel rushed whatsoever and were able to take time with S’more’s before his final moments. The clinic had treats, tissues, and everything you would need for this time of difficulty. Dr. Holly and Dr. Siegel even sent us a hand written sympathy note, with some memories of s’mores. It was appreciated more than they will know. I will recommend Dr. Siegel and Dr. Holly to all our family and friends. Thank you, Cascade Hospital. The Miller Family

Monte and I absolutely love Sara! When we first started physical therapy, Monte was struggling even to walk, and now she can walk so much better. Sara has been incredibly patient, gentle, and creative in helping Monte feel safe. She even found ways to make the clinic less scary for her, and now Monte actually thrives during sessions instead of being nervous. Sara truly cares, and it shows in every session. We’re so grateful for everything she’s done for Monte’s progress and confidence❤️

Wow this place is beyond fantastic. The staff is truly caring and compassionate! The really took great care of my dog. Thank you all ! Dr. Minks, Jeremy and Felix were amazing !

Cascade Hospital for Animals has been our go to for everything from stinky ears to a dislocated hip. We have complete faith in all the services. Over the years, we have seen many of the veterinarians, the orthopedic veterinarian, the physical therapist (she is the best ever, love her so much!! ) and the groomers! We couldn't have more faith in them!! This office has great hours, so we rarely have to miss work for a regular visit. Staff is always kind and helpful!

I used this vet when I first moved to Michigan end of 2021 bc I my sister used them and they came highly recommended. I LOVED them at first, the care was great I had a 21 year old pup with a lot of issues and a 12 year old with issues also. However, they sold the he business or something and the good vets left. Now it feels like a conveyor belt system for patients. when it came time to euthanize my dogs I've never had a worse experience. The first was my 12 pound chihuahua who yes is very aggressive but they had me give him triple the dose for a large adult male of sedatives and when we arrived, chico was drooling and they made me have a muzzle on him. After the first shot, he was completely incapacitated and unconscious but they still made me keep the muzzle on for the final shot. Then a few weeks later my almost 22 yo had to be put down. They made me wait 45 minutes for the appt in the room then came in and wham bam thank you maamed both euthanasia shots back to back and it was an immediate situation. Now my sisters dog has been diagnosed with cancer. She took the dog in 6 weeks ago and her concerns were completely dismissed and tests were scant. They didn't do an ultrasound as requested and darla got much worse. Flash forward to today where she demanded one and had a Caring vet, finally, who did so and we got the worst news. I don't know what changed here but I wouldn't reccomend this vet to my worst enemy.

I have been bringing my dog, Olive, here since I adopted her at 6 weeks old. She is now almost 10 years old. When she was a puppy, the hospital here saved her life. She wasn't eating and having seizures and they nursed her back to health over a period of a week. We come here for her annual wellness appointments, dental cleanings, and her nail trims. I would recommend any of the doctors here. They are all very helpful and friendly. They also have doggy daycare too.

In the midst of a pandemic the last thing you think you'll need to worry about is a surprise litter of 11 puppies whose momma decides she'd rather not take care of them at all. With complication after complication with this litter CHFA dealt with each issue with compassion and grace. We could tell all of the people here cared about our babies as much as we did and they were there to answer every single question we had.

Extremely friendly staff & great with my dog! Dr. McBride is nice and very down to earth, know's what he's talking about, & explains things very well!!!

I've been bringing my pets here for the past 3 years and it's been the best experience I've ever had with a vet. They have always been great about prioritizing my pets when their sick and go above and beyond to make sure I understand my pets diagnoses and treatment options.

We have been traveling from Allegan to bring our dogs to Cascade for over five years, and it is well worth the trip. Their commitment to our dogs' health and well being and their incredible compassion more than make up for the cost. We have dealt with four of the vets and found all of them to be highly professional and great with our dogs. Dr. Veneman is super with two of them - one is really hyper about going to the vet, but she manages to get her to cooperate. Dr. Malik takes care of our other two, and our dogs love her as do we. When it is time to say goodbye to your dog, you couldn't find a better place for them or for you. Can't imagine going anywhere else.

I would definitely recommend CHFA to friend or anyone else who is looking for a wonderful place to take their pet, and I have in the past for that matter. I've taken Major here for many different services, including not only veterinary requirements, boarding, doggie day care, and of course grooming. I am always pleased with the service received from the minute we walk in the door until we leave. It's always a good sign when your pet pulls you in to the building and I can tell he is happy and well cared for when I pick him up. I can't imagine going any where else! afte Brittany did such a nice job on Major when he was groomed last week. He always looks and smells so great after Brittany has such a good job with him.

Dr. Leslie Veneman bedside manner absolutely horrible her lack of breed knowledge is incredible how she made it through school is beyond me .She fills clients heads full of fear and guilt and then slaps them with an over inflated bill and believes that she is justified because she has a DVM behind her name absolutely horrible experience and Dr.Leslie Veneman shame on you people like you give Veterinarians a bad name . Go back to school and study animal husbandry and breed knowledge before giving advice on Canines stick to cats and birds

Due to too many poor appointment experiences with veterinarians for my cat and over prices services I pulled my cat from CHFA back in 2017. (Switched to VCA - highly recommend) Recently however my (20yr old) cat needed an Emergency visit and since VCA is not open on Sunday I went back to CHFA for the appointment. B I G M I S T A K E Dr. Leslie Veneman needs to be fired. The way she treated me was unbelievably rude, condescending, insensitive and complete unprofessional. When she called she started the convo asking me - "What was the point of bringing your cat in?" After I had already explained over the phone when making the appointment and to the vet tech 30 min prior, I again explained to her. She then proceeded to tell me she knew that, "but he's old...skin and bones...losing muscle mass...and obviously has a chronic disease. So what did I bring him in for?" (He was having issues eating/drinking for 2 days) She went on to address me as "girl" - as in "GIRL, that's why I need run tests." (This was when I asked if it could be something with his mouth. And I had already approved $400+ for tests) Called my cat "it" - as in "You can come get it in the lobby". And then to top it off, hung up on me. As in "click" when I was asking if by "it" she meant him/my cat? To be honest I could go on, but hopefully by this point you know it's not worth you or your pets time/stress to go here. Do better CHFA - I see I'm not the only one with this type of experience with her. * if you do have to go here - ask for Dr. Siegle or Dr. Schaffer. Both have been above and beyond from my experience. And TBH I never would have left with my cat if I would have only dealt with them. Over priced or not, they make it worth it. ** Vet techs and front desk in my experiences over the years have also been helpful, kind and friendly.

We have used their services for regular check-ups and tests, as well as emergency and diagnostic appointments for 3 dogs over the years. We have worked with several veterinarians in the practice, all of whom are top-notch, but my tremendous shout-out goes to Dr. Amy Hoss! She is bright, knowledgeable, patient, and warm, and consistently exhibits the utmost level of professionalism combined with compassion and caring for our animals (and us). I know that our animals' health and well-being is always her top priority. Additionally, the technicians, assistants, support and office staff are great! We use their boarding services and always know that our dog is well cared for and in a good place in case of an emergency.

Since there no longer is an exotic vet here this review comes as late. But I will say toward the end of my time at chfa things were a bit off. I'd been taking my animals to cascade since 1982. The last vet there for exotics (ritsman) started out good but then she got an attitude and that's when her treatment started to become inconsistent. My original review I guess was removed and now that cascade has completely removed exotic vets and become just another cat dog place I won't be back anyway. Dumbest decision they ever made getting rid of an exotic vet.

I was so disappointed by my visit to CHFA today. I took our 9 year old cat in for an examination due to some changes in behavior as well as some swelling on her mouth. They were 20 minutes late starting the visit. The vet, Dr. Grimes, examined my cat and expressed concern about her teeth, which was expected given what we had seen. She recommended labs to evaluate whether our cat would be able to tolerate anesthesia in order to undergo appropriate dental treatment. She indicated that my cat had lost weight which was likely due to not eating because of the pain from her teeth. She spent about 10 minutes at most with us and then took my cat back for labs. She recommended that we schedule the dental visit as soon as possible. The vet technician, Ashley, brought my cat back to me. I had to ask multiple questions about when the lab results would come back in due to the holiday weekend, as well as when Dr. Grimes would get back to me. Ashley's response was that she "didn't know" when Dr. Grimes would work next. I inquired if another vet would review them and was told no. I asked if there was anything i could do to keep my cat comfortable and/or help her eat. Ashley then suggested pain medication and went back to talk to the vet. I then sat and waited for a longer period of time. I checked in with the receptionists to see if the pain meds were ready, and was told that they were still waiting. At some point Ashley dropped the medication off but did not tell me or the receptionist. I again inquired about when I would be contacted for the labs, and when Dr. Grimes would work next. I was told she would be back on Tuesday. I asked if I could schedule the dental cleaning for Tuesday if the labs were okay. At this point, the receptionist told me that they had no availability to complete my cats dental needs for over a month. Neither Dr. Grimes, nor Ashley had mentioned this to me during our visit. At this point, I had been in the office for about an hour and a half. I explained to Ashley (who reappeared) and the receptionist that there was no way that i would wait a month to get my cat treatment when i was just told that she was in pain and was not eating. At this point, Ashley just walked away. I paid my bill and left. When in the car, I realized that they had only given me 3 days worth of pain medication (for $75). I am so disappointed in and appalled by the treatment we received today.I do not view this as compassionate care for my cat. Dr. Grimes should have had the professional courtesy to explain the wait to me, and then encourage me to seek out other resources so that my cat could get the care she needed. I also feel the technician could have explained some of these things as well, instead of walking away. I have already contacted another veterinarian who can take care of my cat's needs next week and will be transferring my cat's records and ongoing care there.

A friend of mine brought her bird here recently and they did a terrible job. The bird left in pain and my friend was visibly upset. 10/10 do not recommend bringing your animals here - especially if you want quality service for your animals (which they deserve). Please do a better job in the future and ensure happiness in both the animal and their human.

This establishment values money more than saving your pet's life. My little guy was sick and needed surgery. I brought him in and they gave me a quote for $1600. I only had $1000 but I vowed I would pay them. I would sign anything they wanted and give them my car as collateral. I'd do anything as long as they helped him. Instead they came back with another quote just under $1000. At this place, that gets you the surgery, but not the aftercare/supervision your pet will most likely need after the procedure. My little guy died by my side while I was sleeping 24 hours later. They took my money and sent him home to die. They should be ashamed to call themselves animal lovers.

We have gone to cascade hospital for animals for 5 years now.. even though they are a bit more expensive and far away from us after a recommendation from a family member. I would say the first three years went great! The visit before last I arrived for an "urgent care visit" and waited an hour before calling the front desk from the room they put us in to see what was going on and was told they basically had no clue I was there (mind you my dog has anxiety going to the vet so it wasn't a calm wait). They did apologize. Today I arrived for my dogs appointment at 12 and they told me it was actually scheduled at 5:30pm in their books which I am confident that I scheduled noon. I was told I can stay but I would have to pay $90 for an urgent care fee or reschedule for another day. I have cumulatively spent close to 10k on my dogs in the past 5 years of having them there and was totally turned off by the situation and how it was handled. I really truly wanted to love them like my family member does but that's not the case as of lately. The office has definitely changed the past few years and they seem to care a bit less. Unfortunately they lost me and my pups as clients from this.

I have been going Cascade Animal Hospital for 24 years, we adopted our first dog there. Dr Siegel and team were great in the beginning, but over the last 5 years they have become nothing but money driven. The constantly recommend expensive unnecessary procedures and when you say no they become very rude and condescending. Today I was told my dogs teeth were going to rot out their head because I said no to a teeth cleaning, because they had it 18 months ago and did not do well under anesthesia. I walked out and will never go back. Dr Siegel you need to get rid of your bad bets like Dr. Fuller, she is literally the worst vet in your practice.

I have had a lot of experiences with vet places and this is one the best. My dog had cruciate surgery several months ago and has a history of leg issues, they worked with me from scheduling to post op care and made me feel at ease. My dog is now thriving and we could not be more thankful. Dr Fuller is amazing and answered all my questions and I am very thankful for dr McBride who performed the surgery. All the veterinarians are great, I have worked with a handful over the years.

This is the best place in the entire Grand Rapids area as far as I'm concerned. They keep you on track with your pets health, the groomers are fabulous and truly are animal lovers! The also have a great pet points program!

VERY DISAPPOINTED! A few months back I took a stray in to get fixed and shots, they were great, and fairly priced. I called today to get the same service for one of the strays kittens, they changed everything including the price for the same services. Nothing like taking advantage of covid.

I have been coming here for as many years as I have lived in Grand Rapids.They have taken exceptional care of a string of cats & dogs for 21 years.Care is compassionate & competent as well as them having state of the art treatments & facilities.I would not board my pets anywhere else.The medical team is awesome and I can generally get in with the vet of my choice.They also have prescription food, toys & cleaning supplies.

Best animal hospital in town! We have 3 dogs, 2 of which have on-going medical issues and they're able to treat both of them very well! We love their rehab/therapy facility and have definitely noticed a difference in our older dog. Thank you Emily and Cascade Hospital for Animals!

Our old guy became really unexpectedly sick on Christmas Eve and it was apparent he would likely not survive the surgery needed to help him and we ended up having to put him down. We didn't want him to be alone when he died. The staff was incredibly compassionate and stayed late so I had enough time to get over there to meet my husband so I could be there when it was time. We recently switched from a different vet and I can say the care has been outstanding. Anytime we have to board or go to daycare our dogs have a great time. I can't say enough nice things about them.

My groomer moved to Cascade Hospital for Animals from a reputable pet spa in the city. She was a wonderful groomer and great with the dogs. Unfortunately, at this place they check in all the animals at the same time. Their front desk check in area had 2 people working and one person who just watched everything the other two did. It did not appear the two who were checking in customers were in training. Very slow check in process. I was informed for that the dogs needed a fecal test performed by CHA that day despite the fact that all their tests were up to date. It was their policy. I was not told about this before I brought the dogs in. I would have collected samples had I been told of this policy. Frankly it sounds like an additional revenue stream for the business. The girl who checked us in was very rude. When I met with my groomer I was told that the dogs would be there for 5 hours. I was shocked that they be there for that length of time. Usually it takes 2 to 3 hours. Same dogs...same groomer. Different practices and policies. I will never be back.

We were sent to Cascade from our usual vet in a smaller town for cruciate surgery on our 13 year old dog. It was very stressful to us given her age and her significant heart murmur. They monitored her very carefully- even stopped after pre anesthesia meds to call me since they weren't comfortable with how her body was reacting. We agreed on additional heart testing before proceeding with surgery later in the week after getting more info on her heart. We were so grateful for their attention to this. Additionally we were thrilled with how kind and thorough everyone was. She is recovering very well. Overall a very good experience, and we would go back!

After being a loyal customer since I moved to the Grand Rapids area 4 years ago, Cascade Hospital for Animals has really let me down. I boarded my Beagle Boy for a couple of days while I underwent cataract surgery. When we checked in I said make sure he gets to join in the Play Date program. (He spends the day playing with all of the other dogs. Sure it costs more, but it is worth it. Something he really loves.) When I went to pick him up I found out they didn't sign him up and initially they tried to charge me for one day of day care. He had to sit his cage for 2 days getting just two walks a day. I am disappointed and Angry. Steve is angry too. I had to wait until Monday to talk to the manager. Cascade Hospital for Animals told me due to their screw up and my complaints that my dog is no longer welcome there for boarding or vet services.This isn't a great way to do business.

We have had a positive experience with grooming, daycare and the veterinarians we have seen at cascade Hospital and Breton Village Animal Clinic.

A full service vet, you don't have to worry about your furry companion here!!

This location and the Breton Village location have been great with both my cat and our family dog. Staff are very caring and do their very best for pets. Something unique that they do is compound medications at a local pharmacy to fit the specificities of each pet's needs. I will keep going here due to the quality care and attention they have given our family pets.

Both the assistant and vet were both very condescending and made all of us feel unwelcome. My cat is pregnant and was not handled gently at all. They took her out of the room and didn't let me comfort her. Also I found when we got home that the "complimentary nail trimming" was actually cutting her front claws down as short as possible for their own safety without my permission. They didn't even try particularly hard to learn her name. Never returning to this vet. Not that they really wanted me to anyway.

I went to this veterinarian for years before moving out of the area. I would highly recommend them... although expect them to be higher priced. They make up for that in quality service.

Not impressed by the level of compassion the Vet had when we had to put our dog to sleep. This was such a horrible thing to go through to begin with. I'll never go back.

Great Vet, We Love the Staff! Cascade Animal Hospital has changed my aggressive dog into a wonderful, loving dog that we always knew he was. Our dog, Scooter, attends the training classes, day care and boarding. He loves the staff very much, and the staff provide him with the love, care and attention, as if he was their own pet. Words can not express the gratitude and patience the staff at Cascade Animal Hospital has shown us. Thank you, and we highly recommend them.

We really like this vet hospital! We've boarded our pets with them and I rest easily knowing that they not only like animals, but, if something went wrong, vet care is right there. My easily distressed dog seemed calm after his stay . We recently took our cat in for digestive complaints. Dr. Keane is great! He called to check on how she was doing and have us a phone consult later when the problem re-emerged (kitty IBS, apparently).

Top notch care for your pets. Amazing vets and extra service hours over the weekend.

We love Cascade Hospital for Animals! We took our puppy there as new puppy parents, not knowing what we were doing. We went based on a personal recommendation and have been pleased. We didn't get off to a great start as the communications between all the staff members resulted in us having to go back 4 days in a row because someone forgot to give us something and when we needed to come back and the likes. They take real good care of our puppy on our visits and we could not be happier. Our puppy is happy as they always have really good treats on hand. While we have not enrolled in any of the classes or other services, we love the facility and most all of the workers there. (We only had one assistant who we didn't like and it was because she didn't pet or give any attention to our puppy unless the doctor was in the room with her. Felt very odd and fake.) The prices for boarding are definitely affordable and we tried to take our pup there, but they were completely booked.