Laura Kennedy
Google
The ambiance and food was great. The Biltmore is a beautiful property and eating outside by the pool is a lovely way to spend the afternoon. We had the tuna tartare and the mahi sandwich and everything tasted and came out great. Service was good, waitress disappeared for a little but otherwise ok.
The problem came when it was time to get our bill. We were a large group, but my friend who organized it requested separate checks and they agreed and said it was fine, no problem. So we got our check and it was good, we gave our credit card but when she returned it she had charged $30 more than the bill she had originally brought to us and the itemized copy mysteriously disappeared. We requested it and the waitress couldn’t provided, staff was a mess, there was no manager to provide the original copy she had given to us in the first place. The entire staff seemed clueless and was taking forever for something that seemed relatively simple. It seemed like the waitress was just trying to skim off the big group bill and make some extra money. It was very rude, disappointing and totally ruined the experience. Just be sure to check you bill and confirm what you’re being charged.
