Kristen A.
Yelp
I wanted to love this custom stamp experience but am very disappointed. I was recommended this shop by a friend who had a lovely experience getting a very special custom stamp made. I got a quick response from John after emailing and complimenting the beautiful work he did for my friend and asked for the exact same product except with my name and licensing information. He was very accommodating to make my first professional seal which I intend on having on display at my desk. I stopped by the shop the day after he said it would be completed, and the girl working there rushed to mount it instead of asking me to come back another day, which I would have gladly done. She mounted it as a regular stamp without handle/stain and I apologized and gave it back, saying that it wasn't what I ordered, and I would come back when it was ready.
I was surprised with the quality I saw when I picked it up. There were visible, heavy set pen marks on the top of the wood, there was a sloppily applied label (my friend's was clean and nicely placed), and there was a sticky backing visible beneath the circle of the rubber stamp. The backing on the stamps on the website appear to always be cut around the shape of the rubber. Beauty is in the details, and if you want something done right, do it yourself. It took me less than 10 minutes to remake a label, remove the pen marks carefully with nail polish remover (which did slightly damage the stain and the indents from the marks remain), and remove the whole sticky back, cut around the rubber, and replace it back onto the wooden base. I feel like the quality of the product sold to me was not a matter of lack of skill, but presented as a response to having to remake it. As a design professional and artist, it baffles me that an artisan wouldn't take pride in their craftsmanship no matter how many times you have to remake something to make it right.
The rubber portion and structure of the wood mounting are fine, and I'm happy with it now that I fixed the eyesore details. But seriously? This quality is uncalled for after I saw the beautiful stamp made for my friend.