Casona Plaza Hotel Puno

Huge comfy bed and best shower I’ve had in hostels/hotels in South America! Room had good WiFi signal and hotel is located central to all the amenities. Only complaint is breakfast hours very restrictive 6-8:30, and the offering is limited to cereal, dry bread, and cold meats and cheeses.

Hotel is situated in a nice location, minutes to the main square, restaurants, & shops. Beautiful dining room and well-maintained common area. However breakfast is quite sparse with the typical cold meats, jams, juices, & coffee. If you want fried/scrambled egg, you must ask and only 1 per person! My room was small but has comfortable bed, which I am most grateful for after a long day of hiking and sightseeing. Lighting is just so so, not bright enough for proper reading. Portable heater doesn’t seem to work. Good size bathroom but can’t say the same about the bath tub. It is designed for a small person to have a soaking bath, not for someone just want to have a shower. For shower, one has to be careful on stepped on to different bathtub levels. The shower sprayer is up hight. At 5’4”, I can barely reach the shower sprayer to adjust it. No kettle in room so I have to go to the lobby area when I need to have hot tea before bed.

Hotel was located one block from the Main Square. The room was reasonable enough but shower was a ridiculous arrangement being accessible via a tiny bath with a sloping side making going in and out of the shower extremely precarious. Talking to others in the group wouldn’t indicate that most rooms have this arrangement. Breakfast was decent enough.

To be honest this is the worst hotel I’ve stayed at during my 2 weeks in Peru. The hotel is centrally located allowing you to explore the city and go to the harbor to see the Titicaca lake but it is the only plus.|the room did not have a window to the outside (one was facing another room and the bathroom one the hallway. the lift was just behind our bathroom causing a lot of noise. no sound insulation at all! you cqn hear conversation from the hallway, next door and also across the hallway!|the room and the hotel are very outdated! |breakfast buffet is not appetizing. you are allowed to one egg per person (very strict about it) and if you dare to go for a second round at the buffet the staff give you a look making you doubting if you are allowed to…|if you can, avoid this hotel!

I would definitely avoid this hotel. The WiFi was EXTREMELY poor. Often you could NOT get a connection. If you were successful, it would drop briefly after such even in the lobby area. The breakfast buffet does not include self serve scrambled eggs. Day 1 I waited 8 deep in a slow line. Monday 2 I asked for two fried eggs and was advised only 1 egg was permitted per person. I could not get the safe to function in the room and the portable heater provided did not emit much warmth at all. I traveled with others who each had similar experiences. We are challenged to understand how this possibly could be rated as a four star hotel.

Located easy walking distance to the main plaza, which also means things can get a bit noisy at times. The hotel has 5 or 6 floors, with two open stairwells and two small elevators. Rooms varied in furnishings - some are inside, some have opening windows/no AC/freestanding heater (as we saw in multiple hotels in Peru), some have AC; some rooms have wood-like flooring and others have carpet (which smelled, according to friends who had it). Our shower had a louvered window which opened to an internal column which was also accessible to the hallway. Noise travelled easily throughout all floors of the hotel, as well as the heat from a wood-burning fireplace on one side of the lower level. Breakfast buffet was a bit limited.

Wifi doesn’t work, the hotel staff doesn’t care. Cold shower. The heating barely works, so cold in the rooms. No drinkable water in the rooms. You can hear everything in the other rooms, the lobby… we got woken out every hour by the noise. Very average breakfast. This is definitely not a 4 star hotel… if you can book another hotel do it.

We stayed at the Casano plaza hotel for 2 nights and were thankful at leaving the place. The rooms were so tiny that one had difficulty in entering the room. Firstly, the room had stale musty smell. The bathroom was so small that a sightly medium built person wouldn't be able to shower in the cubicle. Breakfast trays and buffet dishes were always empty. We had to rely on a piece of bread (if bread was available). No gluten free options. There was a massive language barrier. No staff member spoke a word of English. At an altitude of approx 4000 metres above sea level, the hotel should offer oxygen free of cost. My partner suffered from altitude sickness and when we asked the hotel, they informed us that the first 5 minutes are free and after that there is a cost of 2 Sols per minute.