Caspian Riviera Grand Palace Hotel

I am surprised that the review score is as high as 4.7 The value for money is low, and the facilities and services are disappointing. It’s not suitable for a vacation, and not even for business trips. The front desk is understaffed, and their English skills are inadequate. The hotel staff surprisingly do not speak English, and they did not properly hand over tasks between shifts. Promises made to guests were not fulfilled, requiring guests to email the hotel themselves for follow-up. The front desk staff are often clueless, the quality of service is poor, and there are not enough staff members. The facilities do not meet five-star standards; some parts are worn out, and there is a lack of equipment and supplies (for example, there isn’t even an iron, which is a basic item that a five-star hotel should have). Some outlets are loose, the floors are dirty, and the breakfast area is very basic (though the sea view is nice). The restaurant always has a lingering smell of cooking oil. The hotel rooms are poorly soundproofed, and you can constantly hear noise.

Very nice place, warm reception, very nice staff, clean rooms, convenient house keeping and a great Breakfast too.

Terrible hotel especially for the price 1. No countertop in bathroom, nowhere to put your toiletries on. We had to put everything next to the TV and move between bathroom and bedroom every time. 2. Air conditioner that does not work properly and no one knows how to operate it 3. The room lock broke at some point and we were offered to move to the other room by ourselves (without help) instead of fixing it because their IT staff does not work on weekends 4. No step free access anywhere, you have to lift your wheelchair or stroller if you want get to the terrace, restaurant or have a walk at the coast 5. Cleaners used the very loud bell when our baby was sleeping during the night (~9pm) 6. Reception called us at 2am about the transfer that we requested at 10pm waking everyone up 7. The breakfast, restaurant and terrace have terrible food for the price, the kitchen staff have no idea what they are doing. I had a stomach pain that lasted for hours after I had their breakfast. 8. The 500ml water that cost 1500 tenge, I haven't seen such price anywhere in Kazakhstan. Mind you that the tap water in Aktau is not drinkable. 9. For the positives: terrace has a nice view and the location isn't too bad Avoid at all costs.

This hotel was perfect for our stay in Aktau. We received a warm welcome from the reception team, Nasiba and Nurlan, who were super nice and answered all our questions. Assel was also super nice and helped us a lot. Breakfast was very nice👍🏾 The staff was amazing throughout our entire stay, their service and help were exceptional! Although the hotel is quite old, it was impeccably clean. The bed was very comfortable, and the room was spacious. The hotel's location is amazing, with everything within easy reach. The only downside was the loud noise from the roof. If your balcony has a sea view, you'll need to keep your windows closed to avoid the noise.

Outside is not so impressive. But inside it's quite nice. Has excellent view on the Caspian Sea. Great sunsets!

Outside it looks like Rixos (but without trees), inside its disastrous soviet dormitory. Ugl lighting in the rooms, ugly carpets and wallpapers, ugly corridors. 5(!) star hotel doesnt offer iron in the room! You have to go to the special IRONING room, which is dark and dirty and use iron there. Limited breakfasts in the cold premises. Not a friendly staff. Avoid at all costs!

This hotel is not 5-stars, I would say max 3-stars. Do not expect much. Quite shabby lobby and rooms, showers are there for decoration only. The staff is friendly but super slow. Breakfast, restaurant on terrace and location are all that can be praised.

Great place to spend a holiday; awesome service ( Dias - Receptionist ), fabulous food ; what else to ask for.