Jeanette Gil Moran
Google
Beautiful shoes, but terrible customer service. I called on 6/15 to place an online order and they were wonderful! Created a shipping label within 5 minutes and shipped out my order same day.
Upon receipt of the shoes, I didn’t really like how they fit so I spent the next THREE days requesting a return shipping label. It’s incredible how FAST the shipping label was created when I purchased the shoe, but when I wanted to return them, it took them DAYS… by the third day, I decided to just drive to Aventura to return them in person since I wasn’t sure they were going to end up sending it to me.
I suggest just purchasing Castañer from Saks Fifth Avenue or Bloomingdale’s, their return process is MUCH faster and they have better deals.
Thank you for reaching out to me, Castañer. I appreciate the time and effort you took to make things right.