JoAnnS0619
Google
My husband and I traveled around Fiji for 3 weeks ending at Castaway Island Resort for a 4 night stay in Bure 29. This was our experience. ||The good:|Bure has a nice setup with a comfortable bed and pillows. A beautiful beach with clear water right outside our doors. We ate one night at Restaurant 1808 and we both enjoyed our dinners. Another night we both order steaks at the Waters Edge and enjoyed those. Pizzas are good with a nice view. The “Bush Walk” trail was great for views and a little workout.||The bad:|Our Bure was dusty and the ceiling fan over our bed did not work. The resort overall is worn and dated and could use a refresh. ||The WiFi is terrible. Only available in the restaurants and barely works there. They tell you they don’t offer wifi throughout so you can disconnect. Using the wifi was very limited and very frustrating.||We didn’t opt for the very costly meal plan (staff at check in told us it’s not worth it) but the pricing here is outrageous for what you’re getting. All prices given in FD$. Breakfast buffet $49 (no menu options available). Lunch buffet $55, dinner buffet is $83-$93 depending on the night (both have optional menus). We ate at the Fiji night buffet. The meats were good but not a lot of other options and food was ok. The staff works hard here but after waiting for 20 minutes for a menu, we had to get up to get our server and then they became attentive to us at a couple of our lunches. ||The “quiet pool and adult only jacuzzi” was loud with many children. We can hear the rambunctious kids all the way to the beach, so we stayed away from the pool. ||I expressed some frustration with the reception desk and they appeared to listen and take notes only to speak with the manger, Joy, the following evening as she was visiting with guest at dinner and she expressed that she had not heard of any complaints. They simply didn’t care. ||At check out, we caught an up charge on our bill for a bottle of wine we had at dinner. We thought we had settled the issue, finalized our bill, and checked out. While waiting for our boat, a trainee approached us about settling a bill. We asked for clarification and the front desk and General Manager, Steven, then got involved. At this point, the tender for our departure was loading. This could have been revisited much earlier. So we explained the situation, again, and showed a photo of what we ordered. Hard to believe they would want to frustrate their guest this way as our final experience and memory at the resort over a mistake they made. ||I find this resort overrated and over priced. I had other issues with this resort, but the above details give you the idea of this place. Out of the 4 other resorts we visited, I rank this one last. Castaway offered less quality and was actually the most expensive compared to the others we experienced. It was not a good value for my money. Our other resort stays were at Marriott Momi Bay, Musket Cove, Tropica, and Hilton Denarau. All of these were amazing!