Castell Son Claret

The hotel is situated on a beautiful property with immaculate gardens and well appointed rooms. The pool was a great place to relax. But, we found the staff to be smug and condescending. When there were no pool towels, getting their attention to request towels was an annoyance. The service at Olivera, timing of offering drinks and the tempo of the meal did not match the pricing. We had an early departure for a flight and requested our breakfast be packed to take with us. Despite what was an amazing breakfast buffet ( which we paid for) what they packed was a plain sandwich on white bread, no condiments, and an apple and banana. We have received better picnic lunches from backcountry refuges. I booked a spa service on their website which ended up being cancelled because the time I selected for the service was “not available”. Yet, the time and service were offered on the website and the staff informed us that was how to book services. The toilet in our room did not operate well, but given the staff’s aloofness we did not ask them to address it. |Overall, it was a beautiful place but my expectations for service and friendliness are high at that price point. They can do better.

Superb experience. This is our fourth visit and it was even more enjoyable than previous stays, mainly because the staff we're so welcoming and recognised us as returning guests. ||From reception to the restaurant and the spa, everyone went above and beyond to make our visit most enjoyable. ||Hotels are more than just bricks and mortar, they should connect with ones emotions too, and the warmth of the team made our experience a delight. ||Another mark of a good hotel is one that keeps the same team year after year, and this was evident here.

We had a wonderful stay at Castell Son Claret. After coming from a lively beach resort, the peacefulness of this property were a welcome change. The gardens are truly stunning, and the service throughout our stay was warm and attentive. Our room interiors looked a bit dated, but they were still very well maintained-spacious, clean, and comfortable. The bedding was wonderful! Breakfast was a real highlight for me, and we also loved our poolside afternoons and relaxed dinners on-site. Lovely place and would recommend!

There’s no doubt that this is a luxurious resort. As soon as you leave the main road and take a left to enter the premises you will be greeted by a majestic alley adorned with stunning trees on both sides. The property is beautifully preserved, its gardens a true work of landscaping art. ||Unwilling to spend EUR 200+ per person for a dinner we can’t comment on the merits (or the lack thereof) of the Michelin-starred restaurant La Clastra. Breakfast however, if that’s in any way a hint, was fabulous. Definitely try pan con tomate. Their almond croissants are an other-wordly experience.||So how did this place lose a star? First, and in no particular order, pool service. It’s basically non-existent. It’s 10:15am as I’m writing this at the pool. When I arrived I found a bunch of loungers reserved by the usual over-zealous (probably German) 1* tourist who thinks that it’s ok to put down a hat on a lounger and disappear for most of the day (see picture attached for evidence), None of the sunbeds were set up, so I had to find the pile of cushions and help myself to making ‘the bed’ myself. Not a problem at home. It becomes a problem when you’re asked to pay EUR 1,200 per night per room. From an establishment like this I expect a simple policy, clearly communicated to all guests that reserving pool sunbeds will not be tolerated. End of story. We would also welcome a small ice bucket with two cups and a bottle of complimentary water to fight dehydration. Is that a lot to ask?||Secondly, the staff at the reception didn’t really excel at making you feel welcome when we checked in. We felt more like a nuisance to the guy who checked us in. In his defence the place was just recovering from a wedding that took place the night before. I bet staff didn’t have the proverbial good night’s sleep and may have showed up a little on the grumpy side the next morning when we arrived. A valid excuse? Perhaps, but then not one with significant reputational risks. ||Lastly, night turndown service happens at the most inconvenient time at around 6pm when you’re in the shower, in the room getting ready for dinner. If you turn away the person, she will not come back (as experienced in day 1 of our stay). If you let her do her thing, towels will not be changed anyway and upon your return from dinner room lighting will be off. Welcome back!||One last word to the manager, hoping that he or she will ever read this: please let us know as soon as you have fixed these three little things and we’ll be back soon.

Beautiful, luxury hide-away in a very quiet, green valley in the Tramuntana mountains. Far away from the noise and crowds elsewhere on Mallorca. Perfect, extremely friendly service, excellent food and wines, fantastic pool and a lot of nature. Summary: If you need some quiet time in a wonderful surrounding - that's the place to go on Mallorca.

4th year going to Castell and will be going again next year. Roberto and Jacob on the bar never fail to impress, Stephanie and Pablo and Auriel on the pool bar just so friendly and attentive and Eduardo and another character (I didn't catch the name of) on the breakfasts making us feel really welcome. We had a slight issue the first night and it was fixed very quickly and they constantly made our 16 month old feel very welcome. See you next year.

Wonderful hotel. Good services and beautiful setting. Bit removed from the beaches/oceans but that did not impact our stay since we drove to exquisite beaches not accessible from any hotels anyway. Good breakfast. Nice pool and great rooms. Concierges were super helpful and well informed and gave good appropriate recommendations.

We had an incredible stay here for our honeymoon. This hotel is everything you could ask for during your stay in Mallorca. Great staff, excellent food and clean and cozy rooms. Highly recommend!!!!

Magnificent. The grounds are absolutely beautiful and the entire staff is top notch. We have a beautiful room with a terrace and were provided a wicker basket, large towels, and hats. You also receive a complimentary small bottle of delicious cava. Our room number is 108 and is highly recommended. I had a glass of Merlot which I ordered at the Bar and enjoyed in the small library. My husband and I enjoyed massages. Also, the food on site is incredible.