Castelli Hotel Nicosia

This is a three star in the centre of Nicosia. It was clean and simple and met our requirements (mostly). Although there was a menu in reception there was no food available. We stayed for three nights and tried to get a drink on the final night but it was not available.

The hotel nice and quiet. |The breakfast was good and adequate. |This is a classic type hotel with nice design |It is good for families and couples. |I stayed at 286 very nice room a way from any noise. ||The team were nice , friendly and helpful |Special thanks for Mr.Savva and Miss Sofia.||And thanks for restaurant team and housekeeping team .||My staying was for 3 nights but to come back again. |Regards for Castelli hotel management

Unfortunately I did not have a good experience at this hotel. Upon arrival it was clear that the hotel was very tired and in need of rejuvenation. The carpets in the corridors were very old and needing replacement. I entered the room and on inspection found a cockroach on the interior of the bathroom door. I left the room immediately and headed for reception. I was not offered an apology by the receptionist working at the time, she became flustered and just informed me that there were no other rooms available. My company then had to find me alternative accommodation for the remainder of my stay. Even when sitting in reception waiting for my transport to my other hotel I was still not offered an apology neither was I offered any water/tea/coffee whilst I waited, considering the utter inconvenience it had caused. Would not recommended.

Castelli Hotel Nicosia ||As a regular traveler but new to Trip Advisor , it is with deep regret that I must pen such a distressing account of my recent stay at Castelli Hotel Nicosia . My expectations, based on the establishment's reputation, were met with a stark and unsettling reality that necessitated this candid feedback.||Upon arrival, my wife and I were dismayed to discover our room in a state far below acceptable standards of hygiene and comfort. The presence of bugs within the room and, most alarmingly, in the bed itself was the initial source of our discomfort. Such an oversight in cleanliness is inexcusable and immediately tainted our perception of the hotel's commitment to guest welfare.||Compounding our unease was the malfunctioning heating system, which seemed fixed to a hot setting. Despite the discomfort this caused, the solution offered by the hotel staff—to simply open a window—was both impractical and dismissive, especially considering the bug situation ||However, the most stressing aspect of our experience was the shocking level of uncleanliness. The discovery of body hair strewn across the floor and the visible mold and filth encrusting the corners of the chairs were distressing to witness. This lack of attention to cleanliness not only raises significant health concerns but also reflects a profound disregard for guest satisfaction and well-being.||In an attempt to address these issues, I reached out to the hotel management, hoping for a resolution that could salvage our experience. Unfortunately, my concerns were met with a response that was both perplexing and disheartening. While my feedback was acknowledged with thanks, the substantive issue at hand—my request for a refund due to the unsanitary conditions—was blatantly ignored. This indifference to a guest's grievances is not only unprofessional but also undermines the very essence of hospitality.||It is worth noting that amidst this disappointing experience, the breakfast offered by the hotel was enjoyable, and the surrounding environment was pleasing. However, these aspects were overshadowed by the severe shortcomings in service and cleanliness.||In conclusion, my experience at the Castelli Hotel was profoundly unsatisfactory. The negligence in maintaining basic standards of hygiene and the dismissive attitude towards guest concerns have compelled me to advise potential visitors to reconsider their lodging options. A hotel, irrespective of its accolades or location, is only as commendable as the experiences it provides its guests. Based on my experience, The Castelli Hotel has considerably failed in this regard.||I

I originally posted this on google, but it the owner seems to have flagged it. Read to understand why. I post this so others don’t have to experience what I did at this awful hotel. ||||First and foremost: **THIS IS NOT A SAFE HOTEL**. I’m a well built man and I felt threatened and intimidated - see further. ||||A dispute over a 20 euro phone bill apparently justifies the manager in using threats, assault and damage of property (I had my backpack ripped after the manager tried to grab me and physically assault me). I’ve stayed in hundreds of hotels and never had a fist raised at me like I have here. No amount of money justifies this, especially not a measly 20 euros.||||||The manager is a greasy thug, and there’s a nicer hotel literally next door if you’re after the location.||||—————||||In all my years of traveling, I can say with certainty this is the worst hotel I’ve ever stayed in.||||1. The room was dirty on arrival, with rubbish on the floor, including somebody’s tissue (as pictured).||2. The aircon was absolutely useless, and if anything seemed to make an already hot room hotter. The balcony door was stuck shut and couldn’t open.||3. No hot water - not as much of an issue in summer, but you still feel dirty and unclean.||4. Staff were not only rude and unhelpful, but seem to treat payings guests with complete disdain. I got into a situation with my bank where I couldn’t access my money, and the man at the counter, when trying to use the phone to call out - clearly alone and desperate and in need of help at 2:30am - was incredibly rude and dismissive, and couldn’t seem to understand or fathom the concept of customer service.||||Overall, a very negative impression, and I would recommend to anyone to avoid this place. Horrible, horrible customer service, poor quality.

Would never visit the hotel again, had to ask to be moved on the first day as the room just wasn’t acceptable, there were 3 large black mould patches on the ceiling, there was an awful smell in the bathroom. Whole hotel needs up dated. Carpets in the halls were fraying and dirty. The lady receptionist in the morning was very unhelpful and never smiled. Only decent thing about the place was the girl on the desk at night, she always smiled and acknowledged you.

(See update and response to the owner’s reply below). First and foremost - this is NOT a safe hotel, and I say this as a well-built man. A dispute over a 20 euro phone bill apparently justifies the manager in using threats, assault and damage of property. I’ve stayed in hundreds of hotels and never been grabbed or had a fist raised at me like I have here. No amount of money justifies this, especially not a measly 20 euros. In all my years of traveling, I can say with certainty this is the worst hotel I’ve ever stayed in. 1. The room was unclean on arrival, with rubbish on the floor, including somebody’s used tissue. 2. The aircon was useless, and if anything seemed to make an already hot room hotter. The balcony door was stuck shut and couldn’t open. 3. No hot water - not as much of an issue in summer, but you still feel dirty and unclean. 4. Staff were not only rude and unhelpful, but seem to treat paying guests with disdain. I got into a situation with my bank where I couldn’t access my money, and the man at the counter, when trying to use the phone to call out - clearly alone and desperate and in need of help at 2:30am - was rude and dismissive, and couldn’t seem to fathom the concept of customer service. I note others have listed the same issues in their reviews also - namely the aircon, the dirt and conditions of the rooms, the hot water. Overall, a very negative impression, and I would recommend to anyone to avoid this place. Horrible customer service, poor quality. ———————— Edited to add: I note the owner has replied to my review (after initially trying and failing to have it removed). Respond I must! ◾️Note how they don’t deny grabbing and manhandling customers. ◾️Their claim of me damaging the room is a blatant lie - if anything the room was nicer after I left, after picking up the rubbish left on the floor from previous guests. I can provide photos if need be. ◾️Another lie is the claim of me crossing the buffer zone illegally (?) - my next destination was actually Larnaca so I’m not sure where they got their info from. To the owner - if you spent your time improving your hotel and service instead of spouting rubbish on google, maybe you’d have more a 3 star rating? Inform whoever you like, I won’t be back!

Kind people. Fine rooms and amazing views from the roof tops and balconies. Close to everything. Restaurants shops etc. i recommend, thank you so much!