Castello Di Leonina Relais

January 3rd – extremely cold stay. Our stay at Castello di Leonida was unacceptable. There was no hot water and no heating for the entire duration of our stay, in the middle of winter (4°C, rain, high humidity). Staff were repeatedly informed but showed no professionalism or willingness to help, responding with excuses like “it’s not my responsibility.” The room we were given was not the one we booked or paid for. We had reserved a spacious, two-level room, but were placed in a small, dark, cold room. When we complained, we were told that “the photos are only indicative” and that the hotel was fully booked. This is misleading advertising. On arrival, my partner was treated with indifference, told the room wasn’t ready, and asked to leave our luggage in the corridor—no luggage storage, and suggested to walk around or sit in the garden in cold rain, supposedly at a “luxury” castle. A very disappointing experience. Not worth the price and far from luxury.

Road tripping with my partner around Tuscany. We wanted an agriturismo type stay, but found it quite difficult to find something off season (end of October) we stumbled upon this beautiful property for affordable prices. Booked it last minute, rolled up in the dark. Easy to find, park, get room. Really hospitable staff. Beautiful property (the pool area is closed off in off season - making sunrise hard to see. We were too late but I bed sunset is amazing, and viewable in the winter). Unique stay with kind employees. Very comfy bed! Ten minute drive from small town with food options.

This was a last minute choice for a seven day holiday in Tuscany. Our original hotel announced they were closing the day before we were due to fly.|We wanted somewhere from where we could tour Tuscany, but was of an excellent standard, quiet and peaceful.|This completely fulfilled our requirements.|The hotel is in the middle of nowhere. It’s essential to have a car.|The hotel really is a castle and the building is spectacular. |The staff are terrific, the food excellent, the room was large and very comfortable and it was so peaceful. The views are spectacular.|It’s only 20 minutes from Sienna, and ideally placed to explore the beauties of Tuscany.|We had no complaints. |With one of us being vegetarian, the restricted selection of dishes on the dinner menu was supplemented by the chef providing additional ‘specials’.|Thank you to everyone at Castello di Leonina.

This castle was a great place to stay during our Tuscany adventures. The staff were the best part of all with Elena at the front desk helping us out right from our arrival and offering some travel hints/driving suggestions (we had rented a car in Siena). We sat in the outdoor patio the first afternoon and had drinks/snacks and viewed the countryside. We did have dinner the first night in the restaurant and service and the food was perfect and reasonably priced. Breakfasts were GREAT with lots of options from eggs, bacon, cereals, juices and fruits and lots of treats. The maintenance team were awesome in dealing with an issue with our room safe (within minutes) and even returned a few minutes later to replace a flickering lamp bulb he had noticed (which we hadn’t even mentioned). We were worried about the taxi company who we reached out to, to pick us up at Enterprise Car rental in Siena on our departure morning to take us to the train station. Roxana at the front desk tries to help by calling them twice to pre-book a cab. The taxi company advised a bicycle rally was planned for the next morning in Siena and they didn’t know if they could pick us up in the event there were too many bikes in the area or road closures and suggested we should just go there in the morning and use the app to book but no guarantees they would pick us up (even after we suggested we would walk a few blocks to open rod’s should that be needed. With an early train booked and concerns about the (terrible) taxi service we were concerned about getting to our train on time. The night before Roxana called them twice on our behalf in efforts to help but no luck. She worked to arrange alternate transportation to be sure we got to the train from our car rental drop off and we made it to Sorrento the next day on time and rested! She went out of her way to help us and the staff at this place are GREAT in all ways.

My wife and I stayed here from October 1st to 4th and the service was amazing right from the start. We had rented a car in Siena, and it was a nice drive from town. Elena at the front desk was very pleasant and helpful including travel suggestions. The property is beautiful, and we sat in the outdoor bar area near the pool for drinks and snacks, in the early afternoon with a great view of the countryside. |We did have dinner there the first night and it was perfect and reasonably priced. We had a hiccup with our room’s safe deposit box and the maintenance man came and fixed it within minutes and noticed a light bulb flickering in a lamp and came back right away and replaced it without any request (very nice!).|Breakfasts were great with lots of selection (eggs, bacon, fruits, juices, cereals and treats). |The day we had to leave, there was a bike rally in town and the Taxi company told us they would not take any advanced booking for a pickup from Enterprise rentals to get us to the train station (we had prebought train tickets for 8:00am to head to Sorento). They also suggested they may not even be able to pick us up if we got there the next morning and called then, because “there may be too many bicycles or the roads may be closed”. Roxana at the front desk tried calling them a couple times for us, in efforts to get the taxi company to arrange a pickup, to no avail (good thing I'm not writing a review about the taxi company and staff!!!!) Anyway...Roxana went out of her way to help ensure we had a ride from the car rental drop off location to the train, which meant we could sleep the night before. She was a huge help and we have nothing but great stuff about her and the staff at this castle.

Unfortunately, my experience with Castello di Leonina has been extremely disappointing. I had a room booked for two nights in August, and upon arriving at the hotel at approximately 7:00 PM, I was informed that the air conditioning was not working (had not been working for the past 3-4 days). I was given the option to stay without AC or cancel the reservation for a full refund. I chose to cancel and was assured that I would receive my reimbursement promtly.||However, despite repeated follow-ups since August, I still have not received the refund as of November. This prolonged delay and lack of resolution has been very frustrating and does not reflect the level of service I expected. I hope the hotel addresses this promptly for future guests.

Would definitely not recommend staying here. If you’re unlucky you will pay a full price (around 250 EUR) a night to stay in a room called Bruco, a damp, moist, cold and dark souterrain room that is not in the Castello but a different building across the street, has close to no natural light or view outside and strongly diverts from what is shown online. On top, you won’t even have wifi or cellphone connection. Due to mould, probably also a health hazard (see pictures). When we complained about it after dinner we did not receive a response until the next day, when they changed us to a Deluxe room, where we were only provided hand towels. Shower and pool towels were missing. In addition, the sauna is 30 EUR per hour, prior reservation is needed. Breakfast is okay, the location could be beautiful if this didn’t feel like a complete rip off. We are still waiting for a refund for our first night. Definitely my worst 4* experience so far, I stayed in nicer rooms in Italy for 1/5 of the money. Also watch out for the laundry service, one washing machine might cost you 250 EUR.

This hotel is lovely and the staff are amazing. The location is stunning. It’s like stepping back in time and feels like you are staying in history. Although It had a coupe of things which let it down the rooms didn’t have air conditioning so sleep was difficult and availability of drinks by the pool was not always great other than these two things i would have given it 5 stars. Overall the hotel is very good, food it good and the staff are amazing. The hotel has two little cats gin and tonic who are delightfully friendly. I would highly recommend if you are looking for an authentic Tuscan experience