Vera K.
Google
Would definitely not recommend staying here. If you’re unlucky you will pay a full price (around 250 EUR) a night to stay in a room called Bruco, a damp, moist, cold and dark souterrain room that is not in the Castello but a different building across the street, has close to no natural light or view outside and strongly diverts from what is shown online. On top, you won’t even have wifi or cellphone connection. Due to mould, probably also a health hazard (see pictures).
When we complained about it after dinner we did not receive a response until the next day, when they changed us to a Deluxe room, where we were only provided hand towels. Shower and pool towels were missing.
In addition, the sauna is 30 EUR per hour, prior reservation is needed. Breakfast is okay, the location could be beautiful if this didn’t feel like a complete rip off.
We are still waiting for a refund for our first night. Definitely my worst 4* experience so far, I stayed in nicer rooms in Italy for 1/5 of the money.
Also watch out for the laundry service, one washing machine might cost you 250 EUR.