Castello di Ugento Hotel

I had made a booking and paid a deposit of almost €1,000. After canceling well in advance, I’ve now been waiting more than two months for the promised refund. Despite several polite emails and even a certified legal notice (PEC), there has been no real response – only vague excuses. This is not what you expect from a so-called five-star hotel. Forcing guests to involve lawyers just to get their own money back is unacceptable. Strongly advise against booking here.

Attention to this place. They promise you something, then they don't fully give what was expected. And since you pay up front, there is no way to get your money back. They ignore your calls, your emails, and your messages on social network. Please do not give them any money!||We were supposed to have a 5 start cooking class, and they ended up sending us (nobody else) to another masseria, who was supposed to provide the same activity. We ended up with very nice people, but the cooking class was suddenly reduced to rolling already prepared pasta, and filling already prepared pastries. Not what is expected when you pay 300 euros for the cooking class part.||And make sure to tell everyone you know!

The hotel canceled our reservation three days prior to our arrival in July leaving us with no hotel. We had to find a hotel on our own and, of course, was more expensive due to the short notice. We had already paid the hotel and they said they would reimburse my husband. Now they stopped replying to our emails and there is no sign of the reimbursement. I've never seen a an upscale hotel act this way.

A deeply disappointing experience. This place may look impressive from the outside, but don’t be fooled — the reality is far from the image they try to project. The management lacks professionalism and basic consideration for people. The staff is unreliable, and the way things are handled is far below what one should expect from a hotel that claims to be of high standard. There are many other beautiful places in Puglia that truly care about their guests and deliver the level of service and attention they promise. I would strongly advise looking elsewhere if you’re expecting quality, integrity, and a trustworthy experience.

There is no better way as to do a cooking class/course in Castello di Ungento! Perfectly organized, professional teachers, perfect recipes. Our group loved it very much!

Attention to this place. They promise you something, then they don't fully give what was expected. And since you pay up front, there is no way to get your money back. They ignore your calls, your emails, and your messages on social network. Please do not give them any money! And make sure to tell everyone you know!

Review of Our Magical Wedding at Castello di Ugento I can only describe our wedding experience at Castello di Ugento in one word: magical. From start to finish, every moment was simply unforgettable. Although we planned our wedding in just three months, the process felt seamless, and that is entirely thanks to Roby. She played a pivotal role in bringing our vision to life with her calm demeanour and unwavering support. Roby guided us through every step of the planning process, ensuring all legal documentation was handled smoothly. Her extensive knowledge and experience with various vendors were invaluable, and she was incredibly accommodating, even allowing us to introduce new vendors to the mix. The castle itself is breathtaking. Its tasteful renovations reflect sophistication and beauty, creating the perfect backdrop for our special day. From the elegant rooms to the stunning gardens, the venue exceeded our expectations. The staff at Castello were exceptional—warm, welcoming, and attentive. They truly made us feel at home and took care of us throughout the entire celebration. Special thanks to Isabella, Jos, and Chef Fernando, who were instrumental in making our day unforgettable. Speaking of unforgettable, the food was simply incredible—one of the best meals I have ever experienced. Even our wedding guests rave about it to this day! The team at Castello expertly accommodated various dietary requirements, ensuring everyone enjoyed a delightful dining experience. I would like to extend my heartfelt thanks to the entire team at Castello for their dedication and exceptional service. They made our wedding a day to cherish forever, leaving us with memories we will hold dear for a lifetime. We had the most incredible time ever! Thank you, Castello di Ugento, for making our wedding so special!

I recently had the pleasure of staying at the Castello in Ugento for a friend's wedding, and I can confidently say it was an unforgettable experience. This hotel is truly unique, combining the charm of a historic castle with the comforts of modern luxury. From the moment you arrive, the incredibly welcoming staff makes you feel right at home. Their warmth and attentiveness truly enhance the stay, ensuring that every guest feels like part of the family. The rooms are spacious, spotless, and designed with comfort in mind. The beds are large and extremely comfortable, providing a perfect night's sleep after a day of exploring. The bathrooms are equally impressive, with a generously sized shower that easily accommodates two people, adding a touch of indulgence to the stay. Thoughtful amenities like complimentary water, juice, and coffee are available, which is a lovely touch when you need a quick refreshment. There's also plenty of space to store your clothes, making longer stays more convenient. One of the highlights of Castello Hotel is the on-site restaurant, located within the castle itself. It's not only convenient but offers the perfect opportunity for a quick bite before heading out to explore the beautiful city of Ugento. The combination of location and culinary quality truly elevates the overall experience. Castello Hotel is an exceptional place to stay, with a unique blend of historic charm, modern comfort, and a staff that goes above and beyond. If you’re looking for a memorable experience with a personal touch, this is the place to be.