Castello di Ugento Hotel

Location: The hotel is located right in the heart of the old town of Ugento, making it ideal for exploring the city and its surroundings. Service: The service was excellent, and the staff were extremely helpful and attentive. Food & Drinks: We had dinner at the hotel and the food was outstanding. Breakfast was also very good, with plenty of choice and quality. Rooms: The rooms are top-notch and truly unique. Ours was beautifully decorated and very comfortable. Facilities: The garden is a wonderful place to relax. A special highlight are the paintings on the ceilings—staff are happy to guide you through them and explain their history. Very impressive. Summary: A truly wonderful hotel with exceptional staff who genuinely care for their guests. Grazie mille!

We loved our stay at the Castello di Ugento. They had the most comfortable beds of all the places to stay during our road trip around Puglia, and an absolutely delicious breakfast. I found the staff willing to go above and beyond to make our stay a 10+. Be ready to relax and/or bring your own fun. The town of Ugento is very charming and very quiet, at least that was our experience. We loved the recommendations they gave us, especially arranging a boat tour of the caves around Sta. Maria de Leuca.

Just like other reviewers we had a bad experience with the management at Castello di Ugento. One day before our scheduled arrival, we received an email that due to certain circumstances our reservation was cancelled and were asked if we would consider taking a credit for a future visit. We responded absolsutely not and that we wanted our deposit refunded. We never received any communication from them after that.|We reported this to our credit card company and filed a dispute against Castello di Ugento. Thankfully our credit card company credited back our deposit amount. Shame on the owners/management of this property for deceiving and basically robbing people of their money. Thankfully we found another property at the last minute and although more expensive, it was lovely and the staff was amazing!

We had an absolutely unforgettable stay at Castello di Ugento! From the moment we arrived, the team made us feel completely at home with their warm hospitality and attention to every detail. The castle itself is stunning — full of history, charm, and breathtaking views of Puglia. Our room was beautifully decorated and comfortable, and the gardens and common areas are perfect for relaxing. The dining experiences were exceptional, from the carefully prepared seasonal menus to the thoughtful presentation and flavors. Every staff member we encountered went above and beyond to make our stay special, helping us explore the region, arranging activities, and always with a smile. If you’re looking for a luxurious, authentic, and magical stay in Puglia, Castello di Ugento is the place to be. We can’t wait to return!

We also booked Castello Ugento for 4 nights 5-8 September. We received an email on 3rd September claiming the hotel had had an electrical problem and had to close and cancel our reservation. They promised to refund our card with the advance payment made but have not done so after 1 month. They have also stopped responding to emails. Either a case of appalling customer service, fraud or both. Avoid at all costs.

A deeply disappointing experience. This place may look impressive from the outside, but don’t be fooled — the reality is far from the image they try to project. The management lacks professionalism and basic consideration for people. The staff is unreliable, and the way things are handled is far below what one should expect from a hotel that claims to be of high standard. There are many other beautiful places in Puglia that truly care about their guests and deliver the level of service and attention they promise. I would strongly advise looking elsewhere if you’re expecting quality, integrity, and a trustworthy experience.

Attention to this place. They promise you something, then they don't fully give what was expected. And since you pay up front, there is no way to get your money back. They ignore your calls, your emails, and your messages on social network. Please do not give them any money!||We were supposed to have a 5 start cooking class, and they ended up sending us (nobody else) to another masseria, who was supposed to provide the same activity. We ended up with very nice people, but the cooking class was suddenly reduced to rolling already prepared pasta, and filling already prepared pastries. Not what is expected when you pay 300 euros for the cooking class part.||And make sure to tell everyone you know!

I had made a booking and paid a deposit of almost €1,000. After canceling well in advance, I’ve now been waiting more than two months for the promised refund. Despite several polite emails and even a certified legal notice (PEC), there has been no real response – only vague excuses. This is not what you expect from a so-called five-star hotel. Forcing guests to involve lawyers just to get their own money back is unacceptable. Strongly advise against booking here.