Rohan K.
Yelp
A fantastic find in the mountains of Tuscany! No words can describe the magnanimity of the warm hospitality that we experienced during our stay. All the staff should be commended for their excellent customer service -- the manager, the receptionists, the hotel staff, and the restaurant staff. From the get go, reservation manager, Ruta, made us feel welcome and at home. She would greet us by name everytime she saw us -- always with a question of how is our stay and if she could help with anything. The setting was picturesque. Away from the hustle and bustle of city life, this mountain resort is a retreat from the fast-paced world, yet still meets all our expectations of a resort/hotel that we would normally find in a city. The food in the restaurant was Michelin star quality. We are paleo for the most part, have some food allergies, and had lots of restrictions of what we can eat and were concerned before coming that we would have to forego our strict diet. However, with the help of Manuela and Raj, we were able to stay within our limits of our very strict diet. Manuela was amazing at the wine selections. She knew exactly what we would like to complement our various meals. She was also great at our dessert choices of some sweet indulgences as well as cheese. Raj was always so attentive to our needs. We never had to wait for anything. The chef's special butter is a must-try! We do not know how the chef makes it, but you must try it! The hot spring pool is a beauty to see. Take a dip in the water, and you will not want to leave. The jacuzzi gives a gentle massage. The chaise lounge inside the pool was perfect to while away in the sun. If you don't want to be out in the sun, the indoor pool is amazing too. All the water that feeds in the pool is from the natural hot spring in the mountain. Don't forget to go in the basement for sauna time. We didn't take advantage of the spa services, but have heard nothing but great things from our fellow guests who had. Our stay was 4 days, but we could have easily stayed for more. Thank you to the staff for a wonderful experience. We will be back!