Justin
Google
From Excitement to Disappointment.
We were very disappointed with this hotel, which was supposed to be one of the highlights of our stay in Porto. Fortunately, the city itself made up for the poor experience.
Upon arrival, we discovered that the hotel was partially under renovation (which is understandable — maintenance is necessary). However, the welcome was surprisingly cold; we almost felt like we were bothering the staff. For a hotel of this level, that’s quite unexpected.
When we asked if we could visit the facilities, the answer was simply: “There’s no need, they’re just rooms.”
At night, a strong smell of dampness and mustiness filled our room (number 204). When we mentioned it to reception, we were told to “turn on the air conditioning” — which didn’t help at all. To top it off, a ceiling light kept turning on by itself during the night. No need to go back to reception… we probably would have been told again to “use the AC”!
Overall, it was a very disappointing experience in what is otherwise a beautiful and well-located hotel. Maybe we were just unlucky, but the staff should definitely be more welcoming, empathetic, and at least a little more friendly. Such a shame.