Jeff B.
Yelp
If I could give negative stars, I would. Cute hotel. Great location. Nice rooms. Comfy bed. Nice decor. BUT.... The absolute worst customer service experience I have ever had. The most inhospitable hospitality clerk I have ever dealt with. I made my reservation through hotels.com for my 83 year old mother who just came up 2 1/2 hours on the train for CHRISTMAS. When we came to check in, we were told that we could only pay with a credit card and that was their policy.
She has stayed here previously through hotels.com and they used the debit card that we used to book the room. The impudent unhelpful and rude clerk told us that there was nothing that could be done, we needed to pay by credit card. We told her that we did not have a credit card, but she could run our debit card as a credit card. She refused. I asked what we could do to remedy the situation and she stated " that's simple, I will just cancel your reservation and you can go find another room somewhere else" ON A FRIDAY NIGHT BEFORE CHRISTMAS!! I asked her to call the manager, and she refused. I said I would wait for the manager to arrive, and she asked if I was willing to wait HOURS to speak to him. Thankfully my wife is a good talker, and talked her into calling Dan, the manager, who we know, he is our neighbor. In 90 seconds Dan approved using our debit card and it was all resolved. Dan, if you're reading this I hope that the rude, impudent brunette with the glasses has already been dismissed. If not, you're making a big mistake. I'm sure there are 100 SBCC students waiting in line for her job, any of whom would provide better customer service. Needless to say, we'll be making our booking elsewhere, there are at least 20 other hotels in the area that will take numerous methods of payment, and do not have a complete idiot working at the front desk. Sorry Dan, but this neighbor will not be back to your hotel.