Castle House Hotel

Pleasant staff. Ideal location. Onside parking. Two local bars within walking distance and good food choice. Excellent choice for Continental Breaky...😅

Although the hotel states free parking and we registered our car when checked in. More than one month later, we received a £100 PCN from car park management company. We contacted the hotel and explained we had permission to park the car. But the hotel said it was more than 30 days, so they couldn't do anything about it. But they didn't send the notice earlier than 30 days in the first place! Strongly suspect they work together to make money out of the car park!

Positive |Our room was clean and spacious|Only a short walk into the centre||Negative |Breakfast poor even by continental standards not even an egg|We discovered on day two they had been serving us out of date beer. 2 bottles February 2025 and 3 bottles August 2024|Toaster had smoke billowing out of it (no bread inside it at the time ) fire alarm went off. Staff shut us in the dining room and finally came to see if the guests were ok. And just opened the window & left the toaster in the dining room. |One of our party had sewerage coming up in the shower when they flushed the toilet. A complaint was made but they were only moved once we asked if this was possible. |Room and hotel in general is dated with old fashioned furniture. |Our room appeared clean however when we opened the wooden drawers they were dusty inside. |Another room of our party had cracked tiles on the bathroom floor and the bathroom smelt damp

Avoid at all costs, as it is infested with bed bugs. It's a nice hotel, but I was badly bitten by bed bugs, especially on my face. I informed the hotel but never received an answer as to whether they took care of the problem or offered an apology. I needed medication for my face. Not worth a visit.

Our room was a good size, clean and comfortable. The breakfast was really good and the garden in the back was lovely. Location was in the quieter part of town and only a short walk to the center of old town. My only complaint is no A/C, but there was a fan in the room and it wasn't too hot.

Room good, shower not so good, no toilet roll provided. Cheap nasty breakfast which said 'good' on the website but was continental. I hate that. Tea bags are the cheapest nastiest I've ever had. Location convenient, but don't expect a decent breakfast.

This is a gem of a hotel with parking!!. Ideally situated in the castle wall and a 5 minute walk into town and Cathedral. Our room was a decent size, clean, nicely furnished, plug sockets where you need them, tea/coffee facilities and a small seating area by Juliet balcony doors overlooking the castle. The ensuite was spacious with a large walk in shower and complimentary toiletries. There was a fresh and plentiful continental breakfast selection served in the dining room to start your day. The staff were really friendly and super helpful during our short stay and we will definitely be going back later in the year.

Hotel was very nice and relaxing rooms were clean .. we would like to say that one members of staff stood out and went above and beyond to make our stay lovely . He works in the evening and his name is Brian. We had a small issue and he sorted it out straight away. Fantastic friendly I can't say any more about this man.

Quite a good hotel. The rooms are palatial! The service very friendly We were moved here from the Pilgrims Hotel near the middle of the old town, since that hotel was undergoing renovations beyond schedule, and these are two of four hotels owned by the same people. At first we were a little bummed to be away from the middle, especially because we had to lug our bags all the way over from Pilgrims to Castle House. But in the end we were happy with the hotel. The somewhat remote location made us walk more and explore things that we otherwise probably wouldn't have found. I believe the pricing is similar to Pilgrims, which is quite reasonable.

I can't speak as to the pricing of this hotel, but it was pretty nice. I stayed here with my mom and sister back in October of 2010. The whole space was cozy and quaint. As is standard for the area/country, the hallways were eensy weensy (we had to really squeeze going around sharp corners up the staircase with our luggage. BUT the room was really large! The attached bathroom was also quite big with a nice, big shower. Would definitely recommend this place if you need to stay in Canterbury.

Enjoyed an absolutely lovely two night stay at Castle House. We were able to check in slightly early, and the young man working the desk was welcoming and friendly after a 12 hour plane ride. Breakfast was hot and fast with a wonderful selection of hot and Continental choices. To top it off, the little bar provided us with some nice glasses of wine at a reasonable price in the evening. Our room was inviting with the old charm of the area and the bed was comfy enough. All in all, lovely stay in this great city.

Pleasant small room, with one window onto a busy, noisy roundabout. Comfortable firm bed- but pack earplugs. Great breakfast served by cheery staff. Ample parking. Walking distance to all the Canterbury tourist activities.