Castle Inn

Friendly, happy staff. So helpful. Great location, with easy access to trams, busses, cabs yet within the UNESCO old city. Great hotel. Breakfasts are ample and good quality. |Rooms are individually decorated with murals and everything is very clean. Wonderful view from our room high up over the square. So peaceful. |Thank you Castle Inn

I first left a negative review, but after having several conversations with the staff, I realized that all the things I’d complain about are natural restrictions because of such location — in the heart of the historic Old City. For example, they can’t upgrade slow WiFi because of city restrictions on necessary infrastructure work. There’s no proper driveway because Old City is closed for cars. There’s no elevator possibly because of the same reasons but also because of tighter space. On the other hand, the location is so great it’s hard to beat, and there’s a very unique vibe in the hotel. For smooth experience: 1. Don’t carry larger baggage, carry-on only. It’s 200m of brick-paved road, and not always rollable, get ready to just carry your stuff. 2. Don’t come here trying to do stuff online, come for tourism only (then the slow wifi won’t be much of a problem). I’d say, depending on whether you followed both points, you will either enjoy the experience a lot, or struggle (also a lot!) This isn’t a typical “5 star means flawless” review. It more like “this is unique and interesting enough, so it deserves to exist, and the experience might be very good if you come prepared and with the right expectations”. I might come back again, but definitely lighter-weight (without bags) and without a strong need for quality internet. P.S. I’d like to add that, despite it might look like they did, the staff didn’t ask me to update a review, we didn’t even discuss any reviews. Lower scores for “room” are due to slow WiFi and no elevator, but it’s overall 5 star because if you come properly prepared, it won’t be much of a problem.

Unbeatable location at the start of the old town. A big comfortable room with a big comfortable bed. It’s surprisingly quiet given its location, l heard no outside noises and slept very well. Good WiFi too.

Superb location, great value, good service, comfortable rooms. There’s no elevator, though, so be prepared to climb stairs. Also there are a few rooms directly in the lobby/reception. I’m certain my rating would be different if I’d been stuck with one of them.

Great location in the Warsaw Old Town. Historic building, very helpful staff who speak English. Reasonably priced. I would gladly stay there again. Be aware there’s no elevator, and the rooms and bathrooms are small, but I was fine with that.

Incredible location in an original old building in Old Town with quaint rooms and very helpful front desk staff. Being an old building, there are too few electrical outlets and the bathroom is small. There are stairs to negotiate since it’s old and they cannot install an elevator due to lack of infrastructure so it’s not wheelchair accessible. However the location could be not be better; the front desk staff are very helpful; the rooms are quiet considering all the events and activities right outside the front door and the hotel is definitely quaint. We would absolutely stay here again.

The hotel is in a very good location. I took a room with a single bed (it actually was like the cupboard under the stairs like in Harry Potter, but larger for comfortable stay). It was just a single night. The girl in the reception was very patient in answering my questions and also guided me how to go around in the Warsaw old town area. Located right in front of the Royal Castle, and easily accessible to all areas around that.

Perfect location. A very charming hotel located at the end of the plaza Walking distance to restaurants and shopping. Staff was wonderful and very accommodating. Our room was spacious, clean and comfortable. Couldn’t ask for a better hotel

So...the hotel may be great, but the Freyta Street annex is to be avoided. Basically the hotel owner bought a third story walk-up apartment and sub-divided it into four room-sized sublets. Is it close to the hotel? Not really. Is there any assistance for, say, moving your bags between the hotel and Freyta Street? Nope. Is there an elevator in either location? Nope. Maid service? Nie. It makes for a crappy and inconvenient hotel room. If there is some saving grace, it would be that the room was awesome, or the price was reasonable, or that one got more than what one expected. None of this is the case. The "sofa bed" doesn't sleep two humans. More of a sofa chair for one [oh HELL NO - it isn't even a sofa chair - there is no mattress, it's just a bunch of cushions which unfold to a not entirely flat configuration - like a device built by someone too stupid to build a futon]. The lack of four - or even three - sleeping places can be awkward if you are four. And booked for four. And the hotel took the reservation for four. The hotel staff was not even a little helpful with this. Just a young lady behind the counter giving guests a "sucks to be you" look. And if you book a room at the annex, it does. It does suck to be you.

Great location ! Minutes from old town, bars, restaurants,town square. The web site said an elevator was available- lie ! Numerous stairs to try to lug heavy luggage up and down. Decided to ask for help and the staff came through. Room I stayed in had a forest theme painted on the walls, a little different. All in all a comfortable stay.

Lovely property right across from the palace and pedestrian area. Good restaurants and shops. Breakfast - meh. The room was huge and the bath enormous . The overhead light did not work but we did not let staff know . Stairs tough for fat Americans . Would def stay again tho

The best location in Warsaw at the center of Old Town! Extremely helpful staff. Sparkly clean. Comfortable. Each room is individually decorated with a funky sense of aesthetics. Very good breakfast (though no low-fat options... welcome to Poland...). Very reasonably priced - I visited off season. Two problems: While internet is super-fast during the day, in the evening it is super-slow; their default taxi referral service might take you on an unplanned tour of Warsaw to hike up the bill if the ride you need is below 20 Zloti. I have written this review last night - or my last night at Castle Inn. Today I was to fly from Warsaw to Britain via Brussels. I was hit with the news about the terrorist attack and closure of the Brussels airport right as these happened. I was unsure whether I was to continue staying in Warsaw or find another flight. The stuff was extremely supportive with the indeterminate situation and helpful in tracking down Brussels Air. I'm so grateful.