Hotel Castle Inn - Warsaw Old Town

The hotel is amazing, beds comfy, staff friendly, breakfast was ample with good variety and tea and coffee available all afternoon and evening for free also. The location is right at the steps to Charles Bridge and easy walking distance to the Prague Castle and old town. Unfortunately and sadly our stay was affected by the Middle East airspace closures and we had to leave 2 days early so we didn’t see as much of Prague as we had wanted. Couldn’t fault the hotel however expect big big crowds of tourists especially around the weekend which is when we were there, overwhelming crowds. Awesome proximity to shops and restaurants and early morning is the best time to avoid the crowds. The room had a small table and 2 chairs which we loved as many don’t provide any chairs. The rooms are very soundproof. We had room 8 and the view was straight onto the Charles Bridge and we loved it. Highly recommend for a secure building also!

after having several conversations with the staff, I realized that all the things I’d complain about are natural restrictions because of such location — in the heart of the historic Old City. For example, they can’t upgrade slow WiFi because of city restrictions on necessary infrastructure work. There’s no proper driveway because Old City is closed for cars. There’s no elevator possibly because of the same reasons but also because of tighter space. On the other hand, the location is so great it’s hard to beat, and there’s a very unique vibe in the hotel. For smooth experience: 1. Don’t carry larger baggage, carry-on only. It’s 200m of brick-paved road, and not always rollable, get ready to just carry your stuff. 2. Don’t come here trying to do stuff online, come for tourism only (then the slow wifi won’t be much of a problem). I’d say, depending on whether you followed both points, you will either enjoy the experience a lot, or struggle (also a lot!) This isn’t a typical “5 star means flawless” review. It more like “this is unique and interesting enough, so it deserves to exist, and the experience might be very good if you come prepared and with the right expectations”. I might come back again, but definitely lighter-weight (without bags) and without a strong need for quality internet.

Friendly, happy staff. So helpful. Great location, with easy access to trams, busses, cabs yet within the UNESCO old city. Great hotel. Breakfasts are ample and good quality. |Rooms are individually decorated with murals and everything is very clean. Wonderful view from our room high up over the square. So peaceful. |Thank you Castle Inn

Excellent Hotel if you want to be right in the zone. Transit's right there. Many restaurants to choose fromNot good if you're old or have mobile issues as there's no elevator.Our hotel is right beside the castle. Thus the name Castle in.

We had a comfortable stay here and would stay again, but there are things to keep in mind. -No elevator. You have to carry your bags up 2+ flights. -Breakfast is small by American standards, and served cold, but we found it a great way to start the day. I recommend getting both a "sweet" (pancake/waffle, fresh fruit, yogurt, granola) and a "savory" (bread, crudite veggies, cold cut meats) and sharing them. The staff was very friendly, the decorations were charming. Our room was very large, and the bed was comfortable. Great location! If you take an Uber/rideshare, they can drop you off a couple hundred meters away.

Unbeatable location at the start of the old town. A big comfortable room with a big comfortable bed. It’s surprisingly quiet given its location, l heard no outside noises and slept very well. Good WiFi too.

Superb location, great value, good service, comfortable rooms. There’s no elevator, though, so be prepared to climb stairs. Also there are a few rooms directly in the lobby/reception. I’m certain my rating would be different if I’d been stuck with one of them.

The hotel is centrally located and the position is definitely a plus. Unfortunately, our experience with the staff was extremely disappointing for two main reasons. First, they gave another couple the same key to our room, and these guests actually entered while we were sleeping. It was a huge scare — completely unacceptable in my opinion. Second, during check-in nobody informed us that we needed to hang a tag outside the door to request housekeeping. The document explaining this was mixed in with other papers inside the room, including a wine list, so we didn’t notice it. As a result, our room was never cleaned. Certain things should absolutely be explained at check-in. For us, this is a clear no.

So...the hotel may be great, but the Freyta Street annex is to be avoided. Basically the hotel owner bought a third story walk-up apartment and sub-divided it into four room-sized sublets. Is it close to the hotel? Not really. Is there any assistance for, say, moving your bags between the hotel and Freyta Street? Nope. Is there an elevator in either location? Nope. Maid service? Nie. It makes for a crappy and inconvenient hotel room. If there is some saving grace, it would be that the room was awesome, or the price was reasonable, or that one got more than what one expected. None of this is the case. The "sofa bed" doesn't sleep two humans. More of a sofa chair for one [oh HELL NO - it isn't even a sofa chair - there is no mattress, it's just a bunch of cushions which unfold to a not entirely flat configuration - like a device built by someone too stupid to build a futon]. The lack of four - or even three - sleeping places can be awkward if you are four. And booked for four. And the hotel took the reservation for four. The hotel staff was not even a little helpful with this. Just a young lady behind the counter giving guests a "sucks to be you" look. And if you book a room at the annex, it does. It does suck to be you.

Great location ! Minutes from old town, bars, restaurants,town square. The web site said an elevator was available- lie ! Numerous stairs to try to lug heavy luggage up and down. Decided to ask for help and the staff came through. Room I stayed in had a forest theme painted on the walls, a little different. All in all a comfortable stay.

Lovely property right across from the palace and pedestrian area. Good restaurants and shops. Breakfast - meh. The room was huge and the bath enormous . The overhead light did not work but we did not let staff know . Stairs tough for fat Americans . Would def stay again tho

The best location in Warsaw at the center of Old Town! Extremely helpful staff. Sparkly clean. Comfortable. Each room is individually decorated with a funky sense of aesthetics. Very good breakfast (though no low-fat options... welcome to Poland...). Very reasonably priced - I visited off season. Two problems: While internet is super-fast during the day, in the evening it is super-slow; their default taxi referral service might take you on an unplanned tour of Warsaw to hike up the bill if the ride you need is below 20 Zloti. I have written this review last night - or my last night at Castle Inn. Today I was to fly from Warsaw to Britain via Brussels. I was hit with the news about the terrorist attack and closure of the Brussels airport right as these happened. I was unsure whether I was to continue staying in Warsaw or find another flight. The stuff was extremely supportive with the indeterminate situation and helpful in tracking down Brussels Air. I'm so grateful.