Castle View Hotel

All ok.|A bit dated but we already knew this before we arrived as we read the reviews, old building, lots of stairs. We were in a garden cabin, room 11. |Checking in was good for us, got all codes etc before arrival during the morning.|Hot shower, warm , clean, nice cooked breakfast. Lovely friendly staff for breakfast & accommodating as we wanted a large family table of 7.|No staff during the day so get anything you need or have ran out of during breakfast, toilet rolls, coffee tea etc.|Pub literally across the road was lovely & parking cheap for the day. Nice little town & about 40 minutes walk to the races but hills. |We experienced a nice weekend break with family members.

The rooms in the main building are well appointed. While clearly being upgraded, our room was warm, comfortable and tastefully decorated including a 17 century painting. The breakfast was good quality and served well. The proprietor could perhaps think about clearing boxes etc into one space rather than steoing gintbhebdining room and perhaps have a look at the leaking toilet diaphragm in room 4 . Would stay again.

We recently endured a night at this hotel. We were given a number code to enter the main door and key box number to get the key to our room. No one to greet us upon arrival. We walked into the room to the right and tried to find the key box. Nowhere to be found. Next challenge was to find the room. Not clearly visible. We eventually found the door marked rooms 12-14. We were given room 12. It was down a garden path to a single skinned building. In entering the room we noticed how cold it was and radiators were stone cold. It was 4degrees outside. The quilt was thin, so we duly phoned the owners, who said the heating didn’t come on until 4.30pm but said they would bring us an electric heater and a throw for the bed. We went out for dinner and on our return, the room was only lukewarm. There were stains on the carpet, mould in the bathroom, daylight around the fire exit/ main door of the room, and remote control back was missing. We did have tea and coffee making facilities, nowhere near a socket, but no teaspoons to stir tea with. Got into bed and the mattress was that uncomfortable, you could feel all the springs, and felt bruised the next morning. At 8am the heating still hadn’t come on, so we went to breakfast in a cold room with a small fan heater. We were offered a full English, scrambled or poached eggs on toast., two types of cereal. Luckily we were given our breakfast before a dog came in to the dining room. The young waitress gave the dog treats and then went and got more plates of food. Were hands washed? The whole place is worn out and filthy. We decided not to stay for the second night and drove home. When we asked for a refund, we were told it was a 24 hour cancellation policy as in their terms and conditions, which we never received or told about. |It seems to us that it is profit before customer satisfaction. |We will not be returning.

On arrival the lady (wish I took her name) at front of house was lovely very helpful and friendly. As the hotel runs on a staff less service, I still found it very homely cosy and well run. Nice to be able to come and go as you please. We stayed for two nights it’s a 16th century hotel with the rooms at the back. Pond was so peaceful which was directly under our window ✨ room and bathroom very clean and tidy everything we needed. Tea & coffee facilities stacked breakfast was delicious we had 1 English & 1 vegetarian 😋 made by Colin. Who was so friendly gave us a little bit of history on the hotel and area which I loved. They even let us check out a little later on the second day. You have to purchase the home made scones cream & jam 🤤. No parking but there’s parking opposite which was £6.50 per day 🙌🏽 thank you again we shall return 🫶🏽

Just had a one night stop over in this lovely hotel. As the name suggests, the castle is literally opposite! The hotel itself is a very beautiful old building but our room had a lovely modern twist. Recently renovated, beautifully bright and spacious. The bed and bedding very comfortable (we had a great night sleep) Our room was number 5 that looked over the back gardens. Very peaceful evening with the gentle sound of the pond trickling in the back garden. Breakfast was lovely and relaxed and the service was fab. Lovely and friendly and laid back. We would most definitely stay here again if ever in Chepstow. Thanks for a great stay 😊

Perfect! We stayed here for a gig at the castle. Could not ask for a better location, its directly opposite the castle, a public car park which is only £6.80 for 24 hours. The hotel itself is clean, bed was very very comfortable and the shower amazing. Breakfast was also perfect, freshly cooked and plenty of it. The staff are friendly and helpful. Definitely stay again. Highly recommended

Review on behalf of my mother and her friend. The photos on Google were not at all representative of our stay at all, the entire place was a mess, the garden was completely bare, the keys were incredibly difficult to find. Our room smelled of mould, and I was told that I should've disclosed my lung condition when I complained that I could not stay in that room. The window was barely still in the frame itself, and was apparently due to be measured for a refitting, shouldn't have been a room available for customers if there isn't a secure window. The hallway outside of the room was incredibly messy and had trip hazards. The other couple that was there had a room that smelled of BO. Very rude service; never sent the access code and took an hour and a half to get through to someone (eventually got through, put on hold, forgotten about and had to keep calling back),we were told we wouldn't find any other hotels in the local area (we did), we were told we couldn't get a refund until tomorrow (they never did, Bookings.com did), we were told that I should've fully disclosed my medical history to ensure that the I wasn't put in a room with mould (completely unacceptable, even if I wasn't ill I shouldn't have to stay in a mouldy room). We ended up spending three hours in total trying to get this all sorted before we just went and booked an alternative hotel, we were only meant to have one day in Chepstow and the entire time was spent dealing with this awful hotel and then finding alternative arrangements for the night.

My wife and I enjoyed a very tasty light lunch here in September. Both the quality and quantity of the food served was excellent. Service was swift and friendly and the price was also very reasonable. Given that it is directly opposite the Castle (and Car Park) it is ideal for visiting Chepstow's principal attraction.

Stayed here to greet my friends returning from their epic walk along Offa's Dyke. It was a last minute booking, and they were helpful and booked me in easily, with just a name and phone number required "as it was a late booking". The room had everything it needed, we actually had a family room, so it had a couple of beds surplus to our requirements. The room was slightly quirky... the whole floor on a slant, so I felt like I was tipped up when lying in bed. The mattress was well worn, you could feel the springs, and it had definite dents where previous occupants had sat on the side of the bed - I felt like I was going to roll out in the night!!! The bathroom had an equally uneven floor, and the shower was under the eaves, meaning anyone over 5'7" would struggle to get their head under the water! The shower pressure and temperature were great though. Breakfast is included in the price. But is disappointingly only served between 8am and 9am - even on a Sunday! Service was hit and miss, we had to ask for bowls for our cereal, and sauces for our cooked breakfast. Tea for hangover-sufferers should have been a bit more forthcoming too - but I guess that they didn't appreciate us coming to breakfast at 8.55am! Overall - did the job for somewhere to stay in Chepstow, great view of the castle, but breakfast hours and old mattress let it down. Parking is available in the public carpark for the castle opposite. and is free after 5pm Mon-Sat and all day Sunday.