John B.
Yelp
Summary - Beautiful place, but food is sparse, staff members do not care about the experience of the guests and uncontrolled kids of staff members terrorizing the resort while others are trying to peacefully enjoy their stay.
If you are reading this, then let me indicate that I would not give Cataloochee Ranch 1 star, but more like 3 or 4, but the experience has left such a bad tasted in my mouth, one star it is. Maybe this will get their attention that there is a systemic problem. We attended a function at Cataloochee Ranch last year and did not stay there due to the price. Others that stayed there convinced us that the food was awesome and the other amenities that you received made up the cost difference, so we decided to 'go for it' this year and stay on the property.
When I checked in, the lady at the desk asked if there were just the two of us for dinner and I indicated that we had other plans that night and would not be eating dinner there. She seems rather agitated that we were not eating there, called someone over and took us, "off the list". I was glad that they kept such a good count so they would have enough food for everyone. Or at least so I thought at that time.
The area is beautiful and cabins quaint. It is relaxing and peaceful. Then came the boy. There is a young boy, about 8 years old, running around the property that is a little hellion. He is destructive to the property and was seen hitting a beautiful tree with a homemade axe near the dining area, running aimlessly around and even jumping on top of the tables while we were eating lunch. He was barefoot, shirtless with dirty feet while jumping on our table while we were eating! Gross! Clearly, this boy needs some discipline and control, as he is a "free range" kid. I believe that he belongs to one of the maintenance men for the property.
Speaking of lunch, we did eat lunch on the property and there was not enough food for everyone. When I approached the table, I was told to "please only get one dessert, as we run out all the time". That was odd, but okay, we got our dessert first. When I got to the grill, the pickles were gone, no potato chips and things picked over in general. There were no burgers ready and they were coming about 5 at a time from the kitchen to be grilled as I waited for a burger. When I got mine it was raw in the middle, but I ate it anyway, as I did not want to deal with the hassle. I saw others taking theirs back to be cooked more.
Since this was my first dinner night, I was excited and did not want to get there too late and headed up to the line. Shrimp and grits were on the menu and when I arrived at the dish, there were about 10, really... 10 shrimp in the pan. I did not want to take too much, as my wife was behind me and got 3 shrimp. Because there were people on both sides of us, she got the last 2 in the pan and we seated ourselves outside. I watch as people stood there waiting and another pan arrived. The food was good and I waited as the line backed up again and seemed to be a little excitement going on. Turns out, there were no more pans of shrimp and grits and many people did not get any shrimp. We were informed that there would not be any more served and I felt lucky to get my 3 shrimp. By my calculations, I had a $4.99 dinner at a $50 price tag.
The breakfasts were sparse at best and I felt as though we had to beg for food. On more than one occasion, the plates did not make it around the table with guests exhausting the food supply before it made it all the way around the table. The staff would eventually get back to us when we flagged them down and asked, but my goodness, this should not be the norm!
Last year we observed a concert, a hay ride, and what seemed like a lot of other activities. This year, I SAW the hay wagon. Listened to some bluegrass music that wrapped up before they rolled up the sidewalks at 9:00 pm and that was all. Nothing else.
Overall the cabins were nice, yes there was dirt on the floor, but it is a cabin after all, what do you expect? We had a great time, but really felt cheated over the food that we paid a premium for. No worries, they have a chance to make it up at checkout time, right? Uhhh. Wrong. When I checked out, the lady confirmed that others had complained about the food and they had a new cook and the cook did not know how to portion yet. Hmmm. The lady could not compensate us and only said that she was sorry. She then asked us if we would like to book for next year! Oh my. Clueless? I think not. There are some really nice hotels down on the creek that you can get much cheaper and pay for your food at Frankie's!
So sorry Cataloochee Ranch. You had an opportunity to make it right for us and failed. I will not be staying here again as a result. So sad.