Shelby F.
Yelp
DONT WASTE YOUR TIME HERE!!!!
This place used to be a sweet berkshire mountain - not perfect, and yes a little run down, but sweet. What seems to be arrogant new ownership came in and bought the mountain a few years back to flip and develop it and completely trainwrecked it in the process. It shows in the new every day experience here.
Promises of new lifts, high end snowmaking, large scale projects etc etc. They have screwed up nearly every one, all delayed by multiple seasons leaving mountain stripped of things it needs like adequate lift service and snow. Prices continue to go up, surely to fund these new developments, as season after season goes by where the mountain cant deliver.
When you show up to this place youll likely be highly disappointed by bad conditions/few trails open due to poor snowmaking (despite what they portray online), massive crowds, extremely long lift lines, etc. Little to no lift line organization, creating headaches and frustration for all. Not to mention the safety hazard of lines literally going UP THE HILL at times last season, as skiers are coming down. This was a result of overcrowding last year after another promise of a new lift failed. They couldnt replace the old lift on time (again) so there was no new lift, no old lift, nothing.
They boast new trails that will rarely ever open due to their horrific snowmaking. It was frigidly cold all week and all other mountains in the Berkshires are open with a variety of terrain in great condition. Catamount is telling everyone they have 17 trails open with snowmaking - but oddly today there seemed to only be 2-3 ways down the hill, all of which were icy and in bad shape.
Employees that have been here for years have been dropping like flies due to the new regime which completely sucks. In addition, one of these said new owners was incredibly rude, belittling, and demeaning to the team of coaches (many of whom had been there many years prior to the arrival of the new regime) who take time out of their busy lives out of the passion in their hearts to work hard with the kids every weekend. Just to speak to the values and integrity of this place.
All they do is concoct excuses and lies to deceive the public regarding their mountain-ops failures. They spend more time talking on social media than they do trying to help fix this place. It was so bad last year they legitimately sent out an official memo letting everyone know that the toilets could not be flushed after every use due to some snowmaking water shortage. They literally asked their paying customers to let their waste build up in the toilets, ensuring us that a staff member would circle through to flush the toilets every 10 minutes. What the actual hell?!!?!
The intensity of this review can be attributed to the extreme frustration that comes with each season, for about 3 consecutive seasons now of being told that next season will be better. They can't get their act together and its offensive to their customers who pay good money to have fun here. Deeply disappointing to a family that has skied here every single weekend for years and loved it.
Ignore the positive PR on their social media, its all a front. Go to any other mountain in the berkshires and you'll most likely find excellent conditions. None of them seem to be trainwrecking anywhere near as bad as this place. They certainly won't be deceiving you as badly on their socials.
RIP the old Catamount that used to provide a fun, great experience. Guess the new ownership isn't all its cracked up to be because they just can't seem to pull it together - what a shame.