Geoffrey S.
Yelp
Context:
Sunday afternoon, seemingly right after church let everyone out :)
Larger parking lot than I would imagine for this sized restaurant, with a massive and deep pothole to be avoided near the sidewalk entrance.
Wait was 15mins, which was great because the outside was filling up with newly arrived patrons as we were seated.
Here is what was ordered and what how it tasted:
Catfish Sandwich - Large portion and arrived hot and tasty 10/10!
Cajun Catfish: 7/10 A little overdone
Catfish/Shrimp/Chicken Strip Combo:
7/10. Tasted like they fried all 3 items in the same oil :/
You have to pay extra of you want a "loaded" (non-plain) baked potato, which is a bit petty.
They give you a small bowl of coleslaw and pinto beans with your meal.
Both were on the plain side.
Food was overall 7/10, not bad at all.
Let's review basic customer service:
1. Our server did an excellent job of getting our orders and repeating them back to ensure accuracy. BRAVO!
2. Same server accidentally dropped a few full water and tea glasses while attempting to bring a large party's drink orders out (It happens).
This happened in between two tables and liquid covered a good 8 x 8 patch of the floor.
Instead of apologizing (no "sorry" we splashed water all over you and your shoes, splashed my daughter in the face too) and getting someone to clean up the liquids (or cleaning it up herself), the liquid was there on the floor under two tables feet and in the walkway for around 15-20 mins.
From there another person decided to get a piece of equipment to suck up the mess, which required a few patrons to stand up.
My issue is that the water was on the walking and seating area so long that the mostly senior citizens could have easily slipped and fell, giving them life changing injuries, costing the establishment a major lawsuit.
3. After our food was delivered by a runner, but NOBODY came around to refill drinks after we got our food.
Why does this matter folks?
All of the food served here is fried and full of sodium, which means patrons are always going to be thirsty, and refills are an EASY way to take care of them. It's BASIC!
Our server came back around and asked if we were ready for the check, which I replied "Let's all get some refills first please" in a jovial manner trying to keep the energy light and playful.
Our server came by, dropped the check on the table, then hustled over to her other two tables, completely forgot about our empty drinks again.
After 10-15 mins and her asking another table about refills, I waved over what I perceived to be a manager.
Instead of being a tattletale, I explained that our server seemed to be busy but she likely forgot our request.
The manager took care of my drink but all of the sudden the server appears from nowhere and refills the waters at the table, purely by coincidence I am sure ;)
My wife stood at the counter for 10 mins to pay the check and texted me that she was still waiting which was odd, because nobody else was standing there but her.
The person working the counter apparently did not look up or acknowledge my wife :(
The worker apologized for the ignore saying that she thought my wife was waiting to be seated, yet my wife was holding a receipt.
Please acknowledge your customers.. especially when they want to PAY you..ITS BASIC!
Lastly another odd occurrence I've never experienced: My wife used my Veterans ID card for a military discount.. BUT it was good for 10% off ONLY the veterans meal, which for $16 on a $50 tab equaled... $1.60 off, a major "lolz".
Again I've never experienced this before so I am calling it out as odd.
But I did not enlist 30 years ago for any perceived discounts, but instead to go destroy things and travel around the world.
Coming from folks who have worked in legit restaurants for over a decade that requires hustle, this place needs to get some efficiency training to get them on track.
Unbussed tables were present for many minutes as servers walked past to enter the kitchen empty handed over and over, while the hostess has a line for 30 mins of hungry patrons that cannot yet be seated.
Those same empty hands of the servers could have grabbed the empty dishes and taken them to the dishwasher, then could be wiped down on the trip out.
More tables turned over = More patrons = More Money!
It's BASIC.
All in all because of the off-beaten path location and the work-in-progress-customer service, it would be hard to return with better expectations.
But the venue was pretty and the food was pretty good overall.