Maria Brandt
Google
Despite the good comments, I completely agree with the bad ones tho. We booked the table with my mom today on the terrace, came and there were other people (family with kids) sitting at the table. So the waitress had to ask them to leave which took couple of minutes since there was a kid playing in the phone. Fine, okey, then while ordering I asked several times the waitress about the fish options and if they are dry or not and in general what she could recommend better, I got the answer and I ordered relying on the expertise at some point too. After getting the spring rolls which were not the best but okey again, we have been waiting for the fish for 20 min!!!! And then the waitress came, took the empty dish from the finished spring rolls and said that it will take another 10 min to wait (I guess this was the process to unfreeze as the manager said himself so think about it), adding on top that she is sorry but they have other guests on the back to take care about (I’m sorry who I were there then?). In 10 min we got the fish and it was a disaster. Completely dry and has no taste! I have eaten that fish before in Ho Chi Minh restaurant not even a Michelin one and it was super nice and juicy. I politely explained to the waitress, she called the manager which is what I also expected, the “supposed to be” manager came, asked and I politely explained that I’m very much ready to pay for the wine, water (by the way Michelin restaurant with a plastic bottle of water which was not even served) and spring rolls but not the fish. He listened to me and then after 10 min of explaining he said - okey, I will call the manager. Seriously? Then I waited for the manager for another 5 min, no one came, except of the same guy who said - I will take fish to show the manager. Seriously? We are speaking about the Michelin guide restaurant. Finally the manager came after I said that I’m leaving the money here and leaving the restaurant. The manager had no clue about situation so I had to spend another 10 min explaining, he said sorry and went to bring the bill, however, he came back and started to explain again about the fish and how it is cooked. So I had to explain in the end with a raised voice that it is not appropriate service with all the reasons same as I explained about the fish which he agreed in the end by the way. In general, it was a horrible both customer service experience and the food. I have no idea how this restaurant is in the guide of Michelin recommendations.