A L R.
Google
Used to be my favorite place, not anymore. Under new management or partially new staff, but is quite the sad bunch and obviously under a lot of stress. The manager stands over the staff and cashier's shoulder as if she is micro managing the Little Rascals. She moves them out of the way to do their job while they stand beside her looking pitiful. This is my second encounter with her acquaintance and I am more turned off than the first time with this lady. Which was my last visit, I did not report on here because I thought everyone is entitled to have a bad day. This Cava is in a bad season as far as service, and now I see why the workers don't smile anymore. It's the management. This place used to have happy workers and music playing now the tension can be cut with a knife. As I waited for fresh pita chips, I noticed she didn't talk to the military customers the same way and she handled them all with a huge smile on her face. But what was most annoying about this visit and my last visit, this lady kept saying it's going to be extra for this, for every item I wanted more of. As I told her last time, its worth it, just load me up. And just like last time the server at the end goes "we have to tell people that, because they get mad when it's time to pay" and like last time I said I don't mind. But today at lunchtime the lady manager felt it extremely important to specifically tell me it's extra and then give me the smallest corner of these items I am to pay extra for. And she was holding the line up to ensure I understood 😂It was just really tacky, and unnecessary, as if her spirit was saying "the little black girl can't afford her bowl" needless to say after all that drama and Hassle... I don't have an appetite for Cava.
I'm uploading my receipt just to show she made such a huge fuss about 3.55 total extra on my bowl and 5.90 on my husband's bowl and ...look at my previous pics the bowl looks no different, and infact the old pics of the bowls looks way better than this present expensive bowl. 🙂↔️I am not the customer looking for a handout and freebies. Im that customer seeking a good experience with good vibes and good food. Last time my falafel was a bit mushy😒, and I am too disappointed today to taste it.
And to the Manager reading this-
You never know who walks in your place of business, Authors, Astronauts or Arborists...they all deserve good treatment. I am just so happen to be an author who decided to patronize your place of business today. Thanks for the wack tacky experience.
Ayana Louise Reaves,
Founder & Author,
Golden Eye Healing