LeanneBizTraveler
Google
My husband and I are well traveled and have stayed at several similar properties on Ocean Drive in South Beach.||The positives: The location is excellent. If you want to be within walking distance of the Versace Mansion, the beach, and many iconic Art Deco properties, this hotel is very well situated. The lobby is tastefully decorated, and we especially enjoyed the festive Christmas décor. Alejandro at the front desk was very welcoming, and we were pleased that he handled our check in.||Our room was clean, and the air conditioning worked well. There were no hangers in the closet, so I recommend bringing your own if you plan to unpack.||Areas for improvement: The walls in this hotel are extremely thin, the thinnest of any hotel I have stayed in. Our room was very close to the lobby, and we were awakened multiple times throughout the night by lobby noise. We could clearly hear conversations and the sound of luggage being rolled across the floor. In the morning, we could hear several guests’ alarm clocks, each with different tones. It was impossible to get a restful night’s sleep.||Alejandro kindly offered to move us to a second floor room. Unfortunately, we were unable to figure out how to operate the antiquated elevator and could not get the doors to open on the second floor, so we ultimately returned to our original room.||We had prepaid for breakfast each morning. When we sat outside to eat, we were informed that guests with prepaid breakfast must go inside to the lobby to serve themselves coffee and water in paper cups, while other guests were served beverages at the table in ceramic cups. We were disappointed in the way our service differed from others dining right beside us. Additionally, the prepaid breakfast offered a very limited selection. It felt as though guests who had prepaid were receiving a lesser experience. I would not recommend booking the prepaid breakfast unless you are comfortable serving yourself drinks and choosing from a very limited menu.||Overall, while the location is excellent, the level of service was subpar compared to what we have come to expect from similar nearby properties.