Cave Hotel and Golf Resort

We stayed at The Cave Hotel for one night to celebrate our first wedding anniversary. The golf courses are beautiful — I don’t play golf, but I really enjoyed walking around and taking in the views. Unfortunately, the rest of the experience was quite mixed. I was most excited about the spa, but it turned out to be small and dark, more like a space designed for bachelor parties than for a romantic getaway. That bachelor-party vibe actually runs through the whole hotel — stylish, yes, but not exactly relaxing or intimate. Our room looked nice at first glance, but felt a bit worn out — like it had seen one too many parties. The white curtains (facing the panoramic windows) were stained and even damaged, there were marks on the carpet and wooden panels. In a heritage hotel, that might feel charming, but in a “luxury modern” property, it’s disappointing. We showed photos to reception just to make sure they knew it wasn’t us, and while they apologised, nothing was offered in return — which felt underwhelming for this level of hotel. The biggest downside, though, was the noise. You can hear everything — people walking in the corridors, toilets flushing from the rooms above. The bed and mattress were good, but a restful night’s sleep wasn’t really possible. That said, the Firepit Restaurant absolutely redeemed the stay. The food was incredible — honestly, the best meal I’ve had in the UK so far. So, I’d recommend The Cave Hotel for golfers or for groups looking for a fun night out with great food. But as a romantic escape or a luxury spa weekend — it misses the mark.

DO NOT STAY! Me and my Partner stayed at the Cave Hotel for his 27th Birthday. I paid £405.00 for ONE night plus £90.00 for balloons to be put in the room as a surprise (couldn’t fault the balloons). When we first checked in at around 2:40pm we were told our room wouldn’t be ready until 3:00pm which we thought was a bit ridiculous as we had to wait 20 minutes! The lady who was at the front desk was quite rude not welcoming at all and looked down at her nose at us! Literally felt like we were poo on her shoe. We got into the room which smelt horrible. We had to keep the blinds closed as people were walking directly past our windows no privacy at all. When we where about to leave my partner made the bed and noticed the bottom of the duvet cover came off so proceeded to sort it out until he found a massive stain of period blood on the actual duvet! We were utterly disgusted with this as surely you’d replace this! God knows what other stains there was as we couldn’t look as we’d be so disappointed and disgusted knowing we’ve slept in the bed. The pool and saunas, well I say saunas they didn’t work. It was super over crowded and no where to put your things except on the floor. We visited the pool after dinner and we did notice a couple doing things they shouldn’t as it was us and them only in there. We soon got up and left. We had dinner at the Korean cowgirl and please do not go there! We had a £140.00 bill and a £15.00 service charge which we demanded was removed as the service was appalling. We where first offered some water which you’d think was complimentary as she said but we where charged £5.00 for water! I ordered a coke which was £4.50 so how can water be more expensive!!! We ordered the sharing platter for 2, we hardly ate any of it my partner also ordered the loaded tater tots and a rice bowl, I had the smash burger we barely ate anything except the tater tots and a mouthful of the burger which tasted super off so I left half of it. We checked out and we didn’t use anything in the mini bar at all. I was also not told they would take £150.00 on arrival which is just ridiculous. We had breakfast before we left as we drove 4 hours here and had to drive back. Whilst we were driving home we had to pull into the emergency sos breakdown where I threw up. We were stopping at almost every service for 4+ hours as I suffered really bad food poisoning which is from the restaurant as we didn’t eat anywhere else but the Korean cowgirl. My god I wish I read the reviews for that place! I am truly so upset about this experience, especially it being a traumatic experience as I suffer with emetophobia and now feeling super unwell. If I could give this place a 0 I would, we will never return and hopefully people look at the reviews before coming and don’t make the same mistake we did.

Our stay at the cave was super relaxing and we had a lovely stay. The beds are super comfortable and the breakfast room service was the highlight of our trip! Unfortunately there was a few small stains on the carpet here and there that were very noticeable. The bathrooms were well stocked with robes and slippers provided too for use of the pool. The pool was quite small for a popular hotel and could do with a little maintenance and clean up.

Signature suite was nice and spacious. Service was great, anything we asked for was given to us within minutes! Spa/pool area isn’t the biggest but is still decent. Overall a good place for a couple of days away.

The room was very clean, the bed extremely comfortable, and the food was truly delicious. However, the reception staff left much to be desired – the customer service was disappointing, especially considering the price paid for one night. We celebrated my husband’s birthday and I purchased a golf package for him, which was well organized. On the day of check-out, while he was at his golf session, I waited for him in the lounge and ordered a coffee. Unfortunately, it took 40 minutes before anyone came to take payment, and during that time I had to go to reception three times to ask about it. I was ignored and treated with indifference, and in the end, the coffee was never even brought to me. It was not about the £4.50 coffee – it was about the lack of care and attention I received, which left me very disappointed.

After our wedding, my new wife and I stayed in the Bridal Suite at The Cave Hotel in Faversham, and we honestly couldn’t have asked for a more perfect place to end such a special day. From the moment we arrived, everything felt effortless and luxurious. The staff were warm and welcoming (even though we turned up early hours of the morning), and they made sure everything was set up beautifully for us. Walking into the suite after such an stunning, exciting day was like stepping into a peaceful, private oasis. The suite itself is absolutely stunning. Spacious, stylish, and incredibly romantic, with a super king bed, ambient lighting, and a gorgeous freestanding bath. But the real standout for us was the private outdoor hot tub—sitting in it under the stars with a glass of champagne was the perfect way to unwind and take in everything that had just happened. The next morning, we had a fantastic breakfast in bed overlooking the grounds and reflected on our day. It was calm, quiet, and exactly what we needed after a hectic lead up to the wedding. We’re so glad we chose The Cave Hotel for our first night as a married couple. It was intimate, elegant, and completely unforgettable. If you’re getting married nearby or just want a romantic escape, we couldn’t recommend the Bridal Suite more highly.

Exceptional Service at The Cave Hotel From the moment we arrived at The Cave Hotel, we were impressed by the warm and welcoming atmosphere. The highlight of our stay was the outstanding service from Alex at reception. From check-in to departure, Alex was friendly, professional, and went above and beyond to make sure we felt comfortable and well looked after. Alex answered all our questions with a smile, gave us helpful tips about the local area, and Alex truly exceeded our expectations. The Cave Hotel itself is absolutely beautiful and truly the perfect getaway. From the moment we arrived, we felt an incredible sense of calm and relaxation. The atmosphere was peaceful, the décor stunning, and every detail had clearly been thought through to create a luxurious and comfortable experience. It was so relaxing every moment felt like a treat and everything, from the room to the service, was simply perfect.

Honestly, don’t believe what you see on social media because you will be disappointed by the reality. Poor service seems to be part of their training. They allowed a party to go on until past 4am in one of the adjoining suites to ours. Including giving them more alcohol at 3:30am despite our complaints at 1am. Have emailed the manager Jonaton as suggested but surprise surprise no response. As far as the spa is concerned this was shambolic with no steam room or sauna working and the gym is nothing more than two kettlebells and some discoloured mats.