M. H.
Yelp
I have been staying at Cave Springs since I was a young teen. My parents would take us each summer. Have been staying there for years, or renting houses that Louie had for rent.
Now, new Management. New attitude. Focus seems to be to remove cabins and upgrade. Make Money. Not take care of customers.
No on site manager / host. They run it like a VRBO / AirB&B. If you have a problem, you are expected to text... which gives you an auto response. Then, wait for someone to react. For example, someone parked in front of our cabin while we were away fishing. We had to walk between the cabins asking if it was someone's car. The guy showed up, (had left their cabin and went for a hike?) They came back, pulled out from in front of our cabin and parked in another cabin's spot.
Guy showed up hours later saying, "I hear you have a problem?" He was not sure what the problem was....
I found out, if you loose your key, they have to make a new one. There are no spare keys for cabins.
Days later, someone parked in the wrong slot at motel, everyone in the complex received a text asking you to move your car.... if that is your car. If you don't, you will be towed.
Pool was closed, when asked, they said "working on it" but never got back to us when it did open.
Hot tub is closed. No time given when it might re-open. But, marketing advertising shows people sitting around the pool, using fire pits, etc. No wood for fire pits. Find your own wood for fire. No one to monitor BBQ, fire pits, pop-up 10'x10' tents show up in front of cabins, etc.
Cabin 14 - Sink water flows out of cabin pipe and onto ground / down hill to river. Pointed it out, but did not fix. Mud behind the cabin.
Refrig gathers water under chiller tray, builds up inside and leaks across kitchen floor. Did not fix. Had to wipe up every two days. Hot water leaks in shower. they tried to fix, but did not fix. Dripping all night.
Cabin 15 - Kitchen sink leaks to floor
Cabin 12 - toilet is loose and moves when sitting on it. (according to one night stay people). They were just happy it does not leak into the cabin.
New management, no interaction on site. Lock boxes vs. someone at the front desk to hand you the keys and sign you in.
They show some great pics on their web page, but all just slick marketing. Prices on rental cabins, mobile homes, etc. have gone up.
Sad to see the changes take out the personal contact and on site local contact while there.