Cavender's Boot City

Love this store but there’s signs everywhere in the store right now, 20% off all jewelry and 20% off ladies sweaters and the staff don’t apply the discount and the items don’t automatically ring up discounted. I asked the girls ringing me up about it and they said no just that rack. Then I look online, and sure enough it’s 20% off. If they’re doing this for commission and personal financial gain, that is shady and should be reported to corporate.

I was shopping for boots while I was in Amarillo, found Cavenders online, went into the store and got two pairs of great boots. Tracy was the sales guy, did a great job. Service was like it is supposed to be, help size my foot and get the boots I was looking for. We need more customer service like this in our world.

Super disappointed ....I was in the store on Wednesday and spent around 400 dollars. The pair of boots I bought my grand daughter didn't fit...we are in town for Thanksgiving. So I went in today to do a simple return of 1 item...I already went online and ordered the right size. Being that it is black Friday the line was atleast 25 deep...and they told me I have to wait I. Line....really? Why isn't there a register set up for returns.? I am sorry but I think that is ridiculous. So i guess I will wait and return them on conroe...I think waiting in that line was an unnecessary for such a simple issue

I went into Cavender’s to find western shirts for one of my daughters for Christmas. There was an employee by the name of Hailey ( I probably butchered the spelling). She was extremely polite and offered to help every single person she came across. I asked her for help and gave her a brief description of what I was looking for and after about 20min. I had an arm full of western wear! She is professional, knowledgeable and kind. Thanks for all the help Hailey.

I spent 500 dollars on a new American felt hat and the guy shaping it Absolutley wrecked the shape on it and I can’t fix it and won’t wear it. Do not recommend buying a hat and getting it shaped there

If you need hats, boots or any other clothing or apparel this is the obvious place to go, and I'm sure the locals all know this. It was recommended to us and we weren't disappointed. Love my cowboy hat, thank you Cavenders!!!!

Very helpful and very attentive and kind staff members. Made sure we were taken care of. Also had a really amazing selection of of various items

I bought at felt cowboy hat from there and the person who shaped my hat used way to much steam on it and the put my hat in the box when I told him not to and now my hat has bubble up on both sides and is folded in I would not recommend getting a hat shaped from there

Traveling through town stopped at Cavender's. Boy I'll tell you what, met up with Hat Shaper Russell and he really took care of me on 2 hats great value for the money.

Service is great, awesome selections with clothing, boots, and hats. Store is roomy and clean. Hours fit into a variety of schedules. Prices are comparable.

This boot store is amazing!!! My son got his first cowboy hat. We're from KY, so he was so excited. They have everything you could want.

Never been in this store so wanted to stop by before leaving town. The place is big with wide selection of everything you could possibly want or need. We were asked right away if we needed help. Store is very clean, stocked and organized. My son found a hat and t-shirt. Prices are definitely on the high side just like Boot Barn. Would shop here if we lived in the area.

I have never seen so many boots in my life. I actually went in for a hat. They had a great selection. All sizes seemed to be available. I came for one hat. Left with two. Good prices too.

Outstanding customer service by everyone we worked with!!! Great store, tons at great prices. Highly recommend!

A good variety of boots and clothes, but the clothing racks are just impossible to look through because they are SO close to each other. There are too many racks right beside each other. They have alot of great boots though and affordable prices!

Very disappointed. The store prints thousands of coupons published on the menu at the Big Texan restaurant for a free belt buckle with a purchase in their store. My daughter collects belt buckles and we made a special trip across town to shop at Cavenders. But it was apparently just a gimmick to trick people because they couldn't find a single belt buckle in the store that they would honor the coupon for.

Good discussion with Amber from Cavendars after I posted this review. In all fairness she really listened. We've been going to this store for years, and will continue to do so. I was just "up to here" with the service and wanted this to have a positive outcome. It was an epic fail last Wednesday and couldn't be ignored. They need to train salesmanship in their staff. Shasta introduced herself, said if we needed help to let her know, and then disappeared! I had to "clerk" the hang and rehang of suit jackets for my husband, then we had to hunt down dress shirts. Shasta popped back up (possibly thinking we were ready to check out?) while we were searching for belts. Keep in mind we might come in here 2 or 3 times per year...she had a "are you stupid? Look on her face and said "they are RIGHT OVER here! And then disappeared AGAIN!!!! Finally got to the register and cashier said "anyone helping you?" I said "no! Are you kidding?" No comment from cashier, who should have said , gee, I'm sorry, if there was a problem please let me fix it...or...what can we do?" If she gave a commission to Shasta on our 330.00 purchase I will be so disappointed... Keep in mind we are all fallible and constructive criticism is always helpful. I didn't want to sound mean, just very frustrated.

Good selection of boots and shoes. They offer a military discount. Only downside is the clothes are to big for me. The sales peoole are attentive to their customers

You can find just about everything you need here! I couldn't believe the inventory of jeans!! It was a little tough looking for my size because there were so many. I wish they put the taller sizes on top and the shorter sizes on the bottom. I don't understand why all the clothing stores do this. It makes sense for taller people not to have to bend down looking for sizes. Shorter people have less distance. The staff was friendly and helpful too. The changing rooms were comfortable and roomy. More hooks to hang clothes on would be helpful. I would have liked a larger selection of dusters, but they had everything else. They even gave military discounts!

Worst customer service ever! I was at check out and the lady was super rude. Don't recommend this place at all because this was not the first time. Never going there again recommend boot barn the sales people are way more respectful and nice.

Love this store! We've always wanted to stop here and today we finally did. It's the largest Cavender's store we've been into. We've shopped at their Rogers Arkansas & Pueblo Colorado locations. This Amarillo store is double in size! What a selection to chose from. *The store is clean and spacious inside. The staff and manager are the friendly, informative and so helpful. Made shopping here today a joy. *Cavender's Largest Boot Selection *Worth pulling off of I-40 to take a break and do a little shopping.

The workers where rude asf and they looked me up and down pretty sure bc my skin color

Best Cavenders I've ever been to! Really big, with a great selection. Women's clothing section is actually cute and has trendy clothes. Good purse selection and lots of boots to choose from. Staff very friendly and helpful!

The best Western wear in Amarillo. Reasonable prices and offer military discount with proof of identification. My favorite place to go. The largest boot company around as well as clothing and hats. You can smell leather once you get in there, I love that smell. A must stop if passing through or new to the area.

I took my hat in to get shaped. After looking for someone to help me for a good 10 minutes, the 1st sales associate to greet me took my hat and began. I quickly realized he didn't have a clue what he was doing. I left with my hat looking like a mess. It is a 20x resistol and not cheap by my standards. Still looking for someone that knows what they are doing and not attempting to learn on my dime.

I have shopped in Cavender's for a long time. They have a lot to choose from but their customer service is very lacking. I went into the store looking for a pair of high waisted flared jeans. Since they have thousands to choose from, I wanted to ask a female sales associate to give me some direction. I could not find one girl anywhere to help me. After trying on about 10 pair and none of them being what I wanted, I decided to just give up on the mission. I made a quick trip to the restroom before leaving the store and there were 6 girls in the break room. No wonder there was nobody to help as they were all on break at once. I went over to Boot Barn where I was helped immediately and she picked out 4 different styles of jeans that were high waisted flared. I tried them on and left with 2 pairs. If you want a big selection but no help, especially in the women's section, go to Cavender's!

THE best place for boots in Amarillo, TX. I stopped here back in June 2010 ( I was here before about 10 years ago). Their boots and western wear are top notch and the staff is so helpful and full of knowledge that you owe it to yourself to stop here when in town. My boots are old now but still holding up very well.

the employees are obviously hourly and not commission. I've been in sales 25 years, I know what good service is. we were in the store 30 minutes before anyone even greeted us. my wife bought boots, shirts and a belt. self serve. right before we checked out she wanted me to try on some Oakley sunglasses ($150-200 sunglasses mind you) in the locked counter. 7 employees (sales people) were literally standing within 4ft of us. 5 in a group talking at the counter and 2 on the other sides of us. we were looking at these glasses at least 5 mintes with my wife asking me to try them on. I said I can't the case is locked. not once did any of the 7 ask to help us or even unlock the counter. I could've asked but purposely didn't to prove my point. I told my wife I woudn't buy them here now anyway. we checked out and left. upper management needs to teach the "sales" crew about service. especially the young ones. terrible. it's apparently social time for all of them.

Just by chance breezin' by on 40, got off for dinner & popped in here. Oohhh La la!!! Great stuff! Spent $$$

One star because of the selection, and Cliff was helpful selecting boots and hats. We asked if they offered MILITARY DISCOUNT, and the reply was," Yes, but it's too late to apply it, because you've already been rung up, but we appreciate your service." This is bad business and not good for word-of-mouth referrals. We've informed the rest of our crew rolling into town to take their business elsewhere and we'll be informing our military community as well.

Nice store. Clean and nicely organized. However, i came out empty handed. First, older gentleman sales associate pestered me. I asked him after the 3rd time to please allow me time to look. Then all of the ladies department is geared for small perfect size and measurements 20-30 somethings. No blouses or tops for "real" size women (size 12) with curves. I was really apprehensive to try on jeans. I felt "followed around" which made me walk out the door empty handed. If your a young cowgirl or cowboy, this place is perfect. Healthier middle aged women, you need to go elsewhere. Sad, because I was ready to dump a lot of cash in there because I like the cowgirl look.

I was a huge fan of Canender's until recently, I bought a pair of Ariat boots for my daughter's 25th birthday. They didn't even last 2 months before a seam let loose. They have had them for 3 months now without a word, so I called them for a status update and was told "it's normal wear and tear". I will be taking my future business to Teskeys and will never buy another pair of Ariats.

I really liked Cavender's! Such a huge selection of boots, western wear, and heavy duty outerwear as well. The staff is very friendly and checks up on you to make sure you're finding everything that you need. Great place to stop in Amarillo!

We had a wonderful experience at Cavenders. Went in while road tripping through Amarillo looking for a pair of cowboy boots. The saleswomen was kind and friendly and would periodically check in on me while I shopped the ladies section. After making a selection she helped me to get the best fit for me. If your new to western wear (and even if you're not) I'd definitely recommend coming here. They'll guide you to the right fit without being to pushy or condescending. They do check in on you frequently to see if you need help, if you don't simply tell them you don't and they'll be on their way with a smile. Was happy with my experience and purchase and am happy to recommend them.

I'm hoping to fare better with this review than I did with the last two. I dunno if it was because it was an outta-town review or because I didn't drop 10 F-Bombs and make poop and fart references. It's time to up the motherfucking ante here, ok? God, I am such a poseur. Really, I should be publicly flogged and made to feel intense shame. Small children ought to point and laugh at me as I cry tears (of a clown). I'll get back to this though. On a recent trip to Santa Barbara, my companion and I decided to take Historic Route 66 on our way home to Chicago. Highly recommended by the way. Somewhere around Gallup, NM we got it into our heads that we were cowpokes. Driving a noisy, diesel-powered Suburban through the desert while eating chile picante (con limon!) flavored Corn Nuts for days on end will mess with your sense of reality. By the time we hit Amarillo, we had the hats and gosh dog it we needed some damn boots to go with. Cavender's is the Bloomingdale's for ranch hands. Upon entering the establishment we were immediately greeted and assisted by a clean cut gentleman in starched Wranglers. Any woman with a semblance of a cowboy fetish would have gladly jumped him on the spot. After ushering us to the men's boot section he said, "My name's Chance, just lemme know if y'all need help with anything." CHANCE! Chance. That's almost as awesome as "Duke" or "T. Boone" or "Stetson." The boot selection was so impressive. It took me about half an hour to narrow it down to the Right Pair. And they're real beauts, I tell ya. But not only can one get boots here, there's everything from lassos, lariats, saddles, full Western wear, knives, hats... you can even get a haircut and a shave in their mini-barber shop. So back to my being a raging poseur! The whole time I was kind of expecting to get laughed out of this place. My obnoxious accent would NEVER allow me to belie myself as a girl born south of the Mason-Dixon line. I could see a Pace Salsa commercial erupting at any moment. "This stuff made in New York City!" "NEW YORK CITY!?" But thankfully we didn't get run out of a rail! Everyone was very nice to us and for that we dropped a King's ransom up in this bitch. These boots are the shit too. I've been sleeping in them. That's what cowboys do, right? For your enjoyment: http://www.youtube.com/watch?v=nMhaehb5AnE

There are only two boot stores in Texas I've found that have my size 13EE in stock. Allens Boots in Round Rock (not Austin) and Sheplers in Austin. Cavenders in Amarillo and Dallas also had zero inventory.

My experience at Cavender's today was excellent. The pic shown are not the boots I got. I wanted a square toe type. Greeted to hello's as soon as I walked in the store. Walked over to the mens boot area and started to look around. One young super salesman (34333), I forgot his name, asked me one time if I needed help. I said no and he let me be and I looking looking at the boots. After about 10 minutes of looking I asked a question or two and the young man answered all my questions. I had a limit going in of about $250-300. He helped me with a couple boot styles but could not find my 12D size in the color I wanted (dark cherry or Burgundy). He offered to show me a pair of Lucasse brand, I have three others and I know they are not cheap, a great boot but on the high end. I did like the style and color, went ahead and tried a pair and I was sold. They got me. They fit like a glove.I had to order the color I wanted which I did. Was told that the boots will be mailed to my house in California. Overall experience and awesome and was impressed of the store, everything was neat and in its place. First impression was excellent.

While in Amarillo, Texas, my sister suggested we go to this store as I was thinking about buying a cowboy type shirt. This store has every thing you could want in the way of western wear.. It's a large store and many items were on sale. I bought 4 shirts and a jazzy expensive western belt. They had a $1,000.00 Stetson hat, but I was able to resist. The service was outstanding.

I went to Cavender's yesterday, Sunday 18th, 2011, with my husband to get him some flame retardant jeans and the store was very busy with Christmas shoppers. With all that was going on, we had AWESOME, personalible, customer service. You know, the service you just have to write about!!! I know that they get a comishion but it was really above and beyond that. We dont shop there very often but I think that we will start!!! I LOVE GREAT CUSTOMER SERVICE!!!!

The people who helped us were super friendly and extremely helpful. We found a couple pairs of great boots at a fair price right away.

My experience with Cavenders in Amarillo was excellant. My sales person was very helpful and willing to go the extra mile to help us. Great boot selection with all sizes. I tried the Lubbock store but they didnt have the size of boot we needed in any style that we liked. Amarillos store did. Thank you!

Justin was amazing helping us find my daughter's first cowboy hat! Only draw back is there is not a lot to choose from when you wear an 11 ion women's boots!

Fantastic service and a great selection. We were promptly asked if we needed any assistance . Our sales person was very knowledgeable and friendly. He listened closely to what we were looking for and showed us several options. Not pushy at all. Exceptional customer service!!