Mia Bou K.
Google
Please read this before hiring this place for an event!!!!
My fiancee and I had our engagement party here. The night was full of disappointments, especially considering my fiancee is coeliac and vegetarian and we had selected food options which composed of mainly vegetarian and gluten free food (as advertised on menu). We have multiple emails sent to the owner discussing her dietary requirements, with the owner reassuring us that the food will be gluten free and vegetarian as shown on menu. But that was not the case.
On the night, my fiancee was handed food that was neither vegetarian nor gluten free. After checking with staff, we realised that they hadn't been advised of our dietary requirements at all, that they don't serve gluten free food, and that the menu would have been wrong. Not a single dish that was brought out that night was gluten free. Many food items we selected and paid for weren't brought out at all. After many complaints, my fiancee was given nachos that were gluten free.... but covered in minced meat. We are vegetarian!!!! After several more hours, she was handed a bowl of corn chips, with tomato and onion on top. THAT was what she had to eat at her engagement party. No it was not a listed GF menu item that we had ordered. It was a random thing they whipped out to give her something to eat.
As for the drinks, we had been told via email we could start with $750 on the tab (says this on website too), but once we arrived they let us know it started at $1k. We also noticed he had sent us a drinks menu with higher prices than what was advertised on his website. After questioning this and him responding to other questions but avoiding any mention of the prices until we had asked 3 times, he agreed to honour the cheaper prices as per consumer law.
While ordering drinks on the night, the staff did not honour the cheaper prices which the owner had agreed to honour, as he did not let them know about this agreement. The lack of organisation and ability to provide what was advertised caused what should have been such a special night, to become so stressful and overwhelming. No accountability was taken whatsoever.
Lastly, the deposit is advertised to be $150, and refundable after the event if there's no damage. Yet in an email the owner said the deposit would be $250. This was not refunded into our bank account even after an email asking for the deposit back a few days after the event. It has now been over 2 months, the email remains ignored, and no deposit has come back to us.
The website also states that the basement will comfortable fit 60 people however with 58 guests we couldn't fit, and had to scatter to the public upstairs seating, and the outside seating as well. This caused us to run back and forth all night to get time with all of our guests, with not a single part of the night where all ur guests could be together in the section we actually hired as we simply couldn't fit.
All together, it was an AWFUL experience. If your event is an important one, DO NOT BOOK HERE!!!!