CB2

If there's a minus star option that would've been my rating. On May 6th I went into CB2 on Robson and made a purchase worth $2560.90 that includes a bed, sheets, quilt, and shams. As of May 29th, only the bed had been delivered. Everything else in that order was never delivered to me. I have tracked the order since May 6th and I saw it go from the warehouse to Etobicoke then to Richmond. I saw it being assigned different tracking numbers. I started contacting CB2's customer support team in mid May to ask for assistance on double confirming my address, on helping me track my package. In the first two phone calls, I had spent in total more than 2 hours waiting for them to "confirm" shipping address, to "track" my package. I was at the time promised that the address has been confirmed and package was located and will be delivered to me asap. That was May 17th. On May 26th I saw online that my package was still being processed I then decided to cancel the order and ask for a refund. I called CB2 support team again, explained the situation and asked for a refund politely. The lady on the phone told me that that she had started the refund process and that she promised to email and call me the next day for an update. I never received the call nor the email. I then spoke with a guy at CB2 again through their live chat service to check if my order was indeed canceled and refunded, the person in the chat room told me it was never in the process, and that they would have to "open a task" to start the refund process. I kindly asked them to do so and give me an update. I, again, never received an update. on May 29th I decided to go in person to the shop on Robson and ask for a response. When I first stepped into the shop, they greeted me nicely thinking I was there to make a purchase. After I told them about what I was there for, the attitude went from cordial to indifferent. I told a lady about my situation and asked kindly that CB2 refund my the purchase I made almost a month ago, she stared at me blankly and asked a another staff to come over, I then had to explain the situation again to the person, who the whole time treated me coldly. I told them that the carrier they work with, Purolator is notorious for losing folks' packages, the person told me, in verbatim, "we have no control over that." I explained that I talked to at least 4 people on the phone, in live chat room that are representative from CB2 who had PROMISED me refund or address confirmation and just DID NOT DO ANY OF THE THINGS THEY HAD PROMISED ME. The person said in the most nonchalant and condescending way "But we don't have control over the carrier. As you can see, the things have left the warehouse already so don't have control over that." He then asked me without even looking at me "so what do you want now? you want to return your purchase?" I swallowed the fireball I had in my throat and said " no, I want a refund as I have stated since 2 weeks ago nonstop via phone, via live chatrooms, and now in person." At the end, he asked me "so what do you want to refund?" They did apologize. They did say they have received my feedback. The whole interaction was just utterly disappointing and humiliating cos I was treated more like a nuisance than a customer during the whole interaction. The guy literally told me that my refund was in process as he walked away from me. I had to stop him and ask what he was mumbling and if that was the end of the whole ordeal. He didn't bother to turn around and just said "yes" as he continued walking away. Vancouver is such a culturally diverse place so I never want to assume my race has anything to do with any uncomfortable incidents I encounter. But as the only person of color in a condescending interaction with two Caucasian looking staff members, it was really difficult for me to extend that grace and benefit of the doubt. CB2 I sincerely hope you take this incident and all the phone calls that you said would be recorded seriously and provide your staff better trainings so that this doesn't happen to anyone else.

I recently purchased a dining table with a bench and some drinkware from CB2 and I must say, it was a wonderful experience. From start to finish, the staff were incredibly kind, helpful, and supportive. Their customer service was top-notch and I felt like they genuinely cared about my needs and wants. When I went to pick up my dining table and bench, I was impressed by how well-packaged everything was. They clearly take great care in making sure that their products are delivered without any damages. I was able to transport everything in my car without any issues. While CB2's prices are a little bit higher than some other retailers, I found them to be reasonable given the high quality of their products. Plus, I was able to snag all of my drinkware at a discount, which made me feel like I was getting a great deal. Overall, I would highly recommend CB2 to anyone looking for high-quality furniture and home decor items. Their staff are wonderful, their customer service is excellent, and their products are top-notch. I will definitely be a repeat customer in the future!

We made our first stop at cb2 today looking for cushions and our sales associate, Kim was so helpful in finding the perfect pieces for our space. Her customer service was exceptional and we are thrilled with our purchase. She was patient and easy to work with and also gave us some really good input. I’m impressed with the level of customer service we received and happy with our experience.

This rating and review are specifically about the customer service at CB2 Robson Street, Vancouver, not the quality of their furniture. I ordered four chairs online for in-store pickup. When two of them were ready, I went to the store and asked to return the other two since their shipping date was delayed until March 2025, which was far too late. The staff referred me to the manager, David, to handle the request. Unfortunately, his attitude was unprofessional. He informed me that, because it was an online order, I needed to call customer service instead. He spoke in a dismissive manner and even made an inappropriate remark, shaking his hand and saying, “Next time, when you want to order…” and even didn't listen to my explanation and left. I found his behavior unacceptable, so I asked another staff member, Michael, to assist me. Michael handled the return smoothly and without issue. I was left wondering how a manager like David could be unaware of store policies, and if so, how he can effectively lead his team. Overall, I was disappointed with the lack of care and professionalism at this location. It reflects poorly on CB2, and I can now understand why their Google rating is so low. CB2 should address these issues and prioritize better customer service at this store.

Don’t buy anything here. Joke company. Purchased 2 chairs for $4,000 plus deliver fee to schedule delivery a month ahead. Then one day before delivery, they called us “can’t load your item for tomorrow delivery” Person’s attitude was very rude and unprofessional if they really need to rearrange something.

Unbelievably poor service. I paid for a sofa and the manager gave me the 15% as I was told . Then the company repeatedly called me saying the discount was a mistake and that I owed them 700 dollars. They quite literally hounded me for 2 days. Absolutely ridiculous. I am of course cancelling my order. The manager of this store might want to revisit if customer service is actually his calling.

No accountability for a $70 dollar soap dispenser with a clear factory defect. One got Completely dismantled, but becuase its been 6 months , the manager say they have no solution. Good job CB2...

Nice trendy designs. Prices are on the upper end but it's great coz you can get some unique decor or furnitures. I have only bought decors from here as i cannot afford their furnitures. One day i will get some.

we have just bought for more than 4.000$ at CB2 VANCOUVER , for a mirror that was not in stock we have already been asked to pay in full without receiving any information about the delay ...we will send you an email !!!! Then several weeks pass (5 to 6) the product arrived and told by mail YOU MUST COME TO FIND IT IN DELTA, 45 minutes drive from Vancouver in a depot without signage of their boxing !!! there you wait 30 minutes outside for the package to be put on the ground ... what a horrible service and what a mess this depot never cleaned up. bravo !!!

Customer Service The people who work at Costco are much more engaged with you as a customer than the ones here. The clipboard doesn't make them look knowledgeable, just sadly like a character in a comedy. Product Quality Some glassware is actually nice! Dinner plates only looked nice. Not sure about anything else since I've been reluctant to spend over $10 on any item there.

My wife and I quite like CB2 and the regular Crate and Barrel, and have accumulated a fair amount of furniture and housewares from them, because it fits our aesthetic at home and is reasonably priced. We've never really had any problems with customer service, although we don't typically have many questions when we go in - it's usually a weekend when we're walking by and decide to duck in, see something we like, then take it to the counter to pay for it, or flag somebody down if it's a larger item like a coffee table. The problem I have with them, is that I find the quality of a lot of the housewares to be suspect. We bought a half dozen wine glasses from them, giving them a cursory look over to make sure there were no cracks, but when we got them home, upon closer inspection we noticed almost every glass had little bubbles and imperfections in the glass, so we exchanged them. On another occasion, we bought a serving plate which cracked in half as soon as we put food on it - the food was takeout and not piping hot. With another serving plate, a piece of the glaze broke off, revealing the naked ceramic below - did we unknowingly eat the glaze? We'll be back because we like the design of their stuff, but make sure to inspect the items carefully before bringing them home.

very good choices in furniture and decoration but a customer service of the worst that I know starting with their website or to find the items seen or buy the day before is the i or at ours du combattant because if one of the items is not in stock you can unknowingly order an item, pay it and learn once the payment makes that CB2 is out of stock !!! already a good point CB2 does not debit it to you but you learn it that a few days later !!! if your purchase is made with k the aladin we advise you to buy it, to pay it (for approximately 1200$) and to go to withdraw it when it will arrive not in the store ma or s in a deposit in great suburbs of Vancouver in Surrey without that CB2 delivers it to you at home, it is really necessary that you like this article. Moreover you buy: duvet cover, pillows for 800$ and after the sale you learn that CB2 does not sell in store the white pillows of filling, the saleswoman proposes to you to order some on their Internet site, again good courage. because this site is very very very badly conceived, that CB2 take example on Amazon, APPLE, Shopify etc in conclusion : nice store with good choice but the salesmen walk around, avoid your glance and to each question can not answer the customer, at the checkout there are 5 computers, only one takes large orders over 6000$ !!! the other cashiers cross their fingers or cross their fingers and do nothing.

I've actually had great experiences at this store. The staff are super helpful. I have had multiple staff making suggestions while I shop and helping me find pieces that fit my needs. I've also had to do several returns at this store and they have been more than nice about it, even when I have been slightly out of the typical timeframe. Oscar, one of the managers I talked to, is particularly helpful. There is also another couple staff members who were really helpful on multiple occasions (don't know their names unfortunately). The only reason I rate this store 4 instead of 5 stars is, as Andrea mentioned in her review years ago, the delivery service is not great. A couple of our pieces arrived damaged and while we discovered this immediately on one of the items, we only discovered the damage on the second piece after the fact. However, their customer service is great in general. I was originally planning to return some metal chairs I bought that are quite cold on your butt, but customer service recommended their sheepskin chair pads that work great so problem solved. I am a pretty annoying customer when it comes to furniture shopping (I am indecisive, change my mind and return several items, ask a lot of questions, and often make special requests). Most staff here have been more than patient with me and offered top-notch customer service. Will continue to shop here for furniture and decor needs! And for anyone who doesn't already know, CB2 x Goop = amazing!

I like the brand and items here but some of the staffs are incompetent for sure. My cashier was fine, wrapping all my items carefully and bagged them. My friend got about 4 cylinder glasses and her cashier asked her, "do you need a bag?" 'NO, I'll carry them with my ten fingers those attached to two hands, I totally don't need a bag for 4 glasses-' - Back to reality - Instead, she said, "yes, I'd need a bag." She made fun of this throughout the whole day doing a tyrannosaurus hand gesture, like if you were carrying 4 glasses with your hands. LOL

I couldn't be more excited when CB2 opened on Robson. YES! Their items are a cross between the Home Delight and EQ3 styles and prices. Unfortunately, the quality is Ikea and maybe just a tad bit higher. Most of the items are pretty well made, except there are a lot of flaws in their glass and bar ware. I had to look through about 15 carafes to find one without as many bubbles or imperfections. That's what happens when it's made in China, I guess. Even though I had to do some digging, I found what I needed. CB2 would get higher marks if their prices were lower because I don't think the quality is all there.

Furniture wise, I love this place. Having lived in San Francisco, I was so excited when this place finally opened up in on Robson. I ordered the Alpine bed, Marble C-table, and a Phoenix Swoon Chair. Style wise, I love all the pieces and as far as quality goes I think they will hold up for quite some time. Their delivery service leaves a bit to be desired though. You're supposed to check over your furniture while the delivery men are in your apartment so that if there's a flaw you can put the furniture back on the truck. Great in theory but this is really not feasible in practice when they deliver you 6 boxes of well packaged furniture that you need to assemble yourself. Those delivery men are not going to wait around while you assemble your furniture only to find out that there is a huge dent in your chair and the legs wobble. Since they won't do pick ups on defective furniture it looks like me and my Phoenix Swoon Chair will have to make a trip on public transit to do an exchange (I'm just thankful it wasn't the bed that was damaged!).

Worst customer service I have experience in my life. I was told I can buy a planter and went and purchased the plant for it and came back an hour later only to find out they won't sell me the planter. He said he has to order it online and will take 3-4 months. I don't understand why they wouldn't let me know initially and waste my time. I also don't understand why I couldn't purchase the floor model. If you don't have anymore in stock and has to be purchased online why put it on the floor to advertise ? So disappointed and will never return. Horrible management. Save your time and money

Buyers beware! 90% of the items arrive damaged. I have furnished my entire home from here obviously because I love the design and style. Unfortunately with my Saville sofa it has been a major fail. It's been 18 months and 7 replacement sofas and we are still nowhere near a resolution. The latest replacement sofa to arrive came again with damage, the response from them is the sofa left our wear house without damage therefore it is a delivery damage which is normal. I'm curious what planet they live on?! I don't care where the damage happened bottom line when it arrived to my home it is damaged yet this is yet again my problem. I caution anyone wanting to buy from here that the high price tag is not in line with their service. If I wanted wall mart treatment I would have bought a sofa from there and saved the $4300. It's been escalated to corporate customer service and it is now after 18 months again being implied that I'm simply to fussy. I'll let you judge for yourselves from the photos but last time I checked I didn't see dents on the sofas they have on the website. The best is in the last response they claim this sofa is the best representation of the product, like get outta here cause clearly they have lost their mind.

I like their furniture but the experience with them is just...terrible... When I made my purchase, I was told that my order will take 6 weeks to be shipped. After six weeks, I called to check on the order, then i was told it's gonna be another 4-6 weeks. I guess what i'm paying is just the product, comes with no services at all... no, i will not recommend to my friends and yes, i'm telling them to stay away!

- Not very helpful staff: We asked for advice about what would look good with a bed we decided to settle on and were told to "look around". Thanks. - Long waits: Most furniture bought here will need to be shipped from the US - you'll have to wait quite a while to get them delivered. - Poor customer service: We waited a full month to receive the bed, then it was shipped out missing the front 2 legs of the bed. They wanted to initially leave it here and wouldn't commit to a delivery date for the front legs. Once we spoke to them, they didn't really go out of their way to remedy the issue, and we were put back into the delivery rotation, and now have to wait another full week to receive the bed (i.e. they didn't do anything above and beyond to remedy the situation - which means they do not care, plain and simple). - I like the furniture sold here, but let's face it - with the three issues outlined above, it's just not right to be paying top dollar. I'd advise shopping here for big items as a last resort, but if you are buying something you can leave with, by all means. That said, I personally won't be handing over a penny to CB2 ever again (or Crate & Barrel for that matter).

Reasonable midway between Ikea and EQ3. Some hits, some misses. I.e. some of their stuff is rather nice, some tries too hard to be trendy. But what is nice has a rather simple and bare design, which is what I prefer. Ditto with prices, especially on their kitchen stuff - some is good value, some is not. I am given them a moderate price based on the good deals, not on everything's value. Since there isn't all that much choice to pick from, it is a bit hit & miss. I.e. go there to browse around and grab the special little item that strikes your fancy, but don't plan your home's entire furnishing on the expectation that CB2 will have all items as you like them.

I check out this store every time I am on Robson st. They have a few things that interest me but somewhat overpriced. There aren't a lot of sales at this store. I have bought many plates and kitchen/ dining room stuff. The furniture isn't that modern and quality seems similar to ikea.

Trendy furniture here. I came in and was greeted by the friendly salesperson right away. I asked where so could find kitchenware and he led me to the space. I noticed a few of the acacia pieces had cracks- unsure if that was how acacia is supposed to be. Few of them did not have cracks so I'm assuming no. Time will tell with the quality of what I bought from here! So I approached the cashiers, no line up but waited a few minutes before someone looked up to notice me. I would come back and browse the store a bit more in the future.

I really, really, *really* didn't want to like CB2. It threatens all that is "cool" and "underground" in my design aesthetic. I mean, we all know Ikea -- we all get that it's mass-produced, inexpensive, and relatively inoffensive in appearance. And we all know EQ3, Inform, et al -- we understand that the products found there will be of a higher quality, better design, and will therefore be more expensive. Both have their place in my world, it's just that one appeals to my elitest design-loving tendencies a bit more than the other. And then there's this: CB2, a mashup of mass-produced, well-designed products that bring the product prices down *just* enough for the average person to comprehend spending, but still high enough that the design itself won't be sacrificed. And yes, I like it. I like it a lot. Unfortunately though, the products themselves aren't what I'd classify as "investment pieces," if you're pickin' up what I'm throwin' down. It's kinda like that $15 bottle of wine: why not just spend the extra $5 and get a the one you *actually* want? As it stands right now, the design is there, the products are there, but the quality doesn't really warrant the price-tag. ... but really, who am I kidding? Y'all know I'm a be there errr'day.

Oh man. The staff here are incompetent. We wandered the store on a Friday afternoon and were completely ignored by the staff who were busy texting and chatting with one another. We called the next day with a follow up question on an item we had been considering, had them set it aside for us but when we came to collect it nobody had any idea what we were talking about. This place is a disaster with a fancy label.

I'm a fan of CB2 in the States and was happy when it opened in Vancouver. Reason - it's a bit more trendier and better quality than Ikea. The store is massive, but well designed. You can spend a couple hours in here looking at all the knick-knacks, wall art, and decor. The prices are decent, although some items may be more on the expensive side (i.e. a $500 desk that looks more like it should be $300). My husband and I have been looking for a nice curved floor lamp for a while, but they are usually all more than $500. If they weren't, the quality was poor. We finally found our lamp at CB2! It's called the Big Dipper and cost about $220. Best of all, it's very sturdy and easy to assemble. We also picked up some affordable stemware! Most importantly, they were dishwasher safe. There is an underground parking lot behind CB2 where you can pick-up large items. They also deliver. Can't wait to go back!

Just in time for Nood closing down, CB2 provides pretty home things for less than EQ3 prices, but better quality than IKEA. Since they've just opened, seems like staff there is a little ... disoriented in their own store. No biggie - at least they're friendly. I just wish their bed frames came in doubles. Not sure if I just remembered the price incorrectly, but some prices were different from the catalog. I'll go check again!

When I first went to a CB2 store in SanFra, It was love at first sight, kinda' the same effect I had the first time ever at ikea. It's been less than a year and I am starting to get over CB2. Just like it happened with ikea. Although... I think with ikea the love lasted a bit longer.

I want to take you all home with me, each and every one of your functional and funky sofas that also double as sleepers. Pair them up with one of the many brightly patterned area rugs and serve snacks on delightfully whimsical dishes perched upon one of those little end tables that tuck in neatly beside an armrest. Why, I think I can actually furnish an entire home with your stuff. I'm guessing it's not the best quality, but I was so distracted by the bright colours and, wow, wait are those green wired edison bulbs on a distressed piece of wood doubling as a headboard? What was I saying? From the outside, I don't know if it's easy to tell how deep CB2 is, and by deep I don't mean soulful, I mean literally. I got lost in there for a solid 30 minutes. And in that time I had outfitted several homes I don't own. When I left, the only thing coursing through my veins was a sense of home decor urgency. It's time to redecorate.

On it surface it looks like entry level lower price furniture and home accessories store, but then you get inside you encounter the High Tech Staff with Headset radios and their pointed questions. They you learn this poor cousin of American Furniture and Lifestyle Powerhouse Crate & Barrel. Let use the people were nice but the Furniture was uninspiring and the prices were steep.

If you're tired of going to Ikea, why not try CB2? It's a step up from the usual Swedish retailer, without having to go too far into the deep end of price with something like West Elm. I really love all the stylish pieces, great colour combinations and playful take they have on dishes and cookware. Best of all, many of their items is sized perfectly for condos -- perfect for Vancouver. Pro-tip: Head to the back for the clearance/as-is section to find a good score that's heavily reduced!

I frequent CB2 often because sometimes you can find little gems. The furniture is very trendy and they have a big selection. The staff are quick to greet you upon entering the store but soon after you are forgotten. I was trying to find a product and had to ask the staff at the front three times until they turned around and noticed me.. They were too involved in their conversation.. I wasn't appreciative of that.

We could not be more thrilled with the sofa and rug we purchased from CB2. Gorgeous and high quality for the price. I see that the negative reviews here are over a year old - which may mean that they've improved their processes or gotten new management in the meantime. Beyond the great product, their customer service went above and beyond for us. We live on the Island. When our couch wasn't ready to be shipped over on the date we expected, CB2 sent us another brand new couch to use until ours was ready. A lot of effort to get that to us here in Victoria. Highly recommend.

I really like their furniture. It's super quirky and fun. The staff is pretty nice too (the girl complimented me on my shoes!), though overall nothing outstanding. The displays are cool and way better than generic places like IKEA. My favourite pieces are the cartoon olive plates. So cute. There was also a rug of an ostrich rollerblading, which is exactly down my alley but I could see why that would be a little out there for some people. I'd say this is a good, relatively inexpensive store to buy fun furniture that's better quality than other places at that price point. I'd give them 4 stars for the product and 3 stars for the experience.

A chair that cost $275 6 months ago went up to $459!! Almost double...Its unheard of, very disappointed and shocking. I guess I will be going to china direct.

CB2 may be more chic than Ikea, but in terms of quality CB2 is can't compare to Ikea. I find the latter more important. I purchased a green metal desk from CB2. The desk works as intended but when I dust it with a slightly damp wet cloth, my cloth turns green as the paint dissolves in water. This could potentially be a health concern - which i worry about at times as I have kids. I will be shopping elsewhere in the future.

I would consider this place in between IKEA and EQ3. The prices are a bit on the expensive side but the quality is better. I would pass on CB2 but I like their sofas. They were comfortable, almost too comfortable as I almost fell asleep.

we had a terrible experience. We paid in full a sofa for a considerable amount of money and we were told that the delivery would have happened by a fixed date (in a month). That day I phoned to know about delivery and I was told that the delivery was postponed of a month. Nobody cared to advised us , nor the manager had the good will to come on the phone when I started complaining. At that point we canceled the order and we got full refund.

One of the biggest furniture places that I've been to downtown. Styles are neutral with some edge if you're looking for that. I find that the designs are cool, however, can see this getting outdated 10 - 15 years later, therefore, you need to be careful about how you want to set your room. Very reasonably priced.

Wonderful addition to the downtown core. A bit more style than Ikea but also reasonable prices. Definitely worth a look if you like modern furniture.

Great product, great staff, have been shopping there multiple times and was very happy, just do not give them your e.mail address, they will use it to send you promo e.mails every single day, took me a while to have them remove it from the list.

So I just discovered CB2, which is associated to Crate and Barrel I found out. This is a better version of Ikea, with some great, funky, cool items. For being on Robson it is surprisingly big and I was really surprised when I walked in. Some of their stuff is overly priced for what it is, but some is pretty reasonable. Like Ikea, you have to assemble the stuff yourself which is ok. It's a nice alternative to the Ikeas of the world and I found LOTS of stuff I liked. From little knick knacks, to couches, tables, cushions, etc., everyone will find something they love. You must check it out!

This store is awesome. I like that most of their stuff comes in bright colors , not the common earthy or dark woody browns you see everywhere else. The staff here are very friendly and approachable. They helped me call and load items in a cab. They also helped me order an item they didn't have in stock over the phone to pick up in the store when it arrives; instead of ordering online and paying the delivery charges. Overall a very positive experience.

Great value compared to many places. Best of all when an entertainment unit I bought and assembled had a drawer that came open, the company replaced the unit with speed and courtesy. They can be trusted to stand by their products. I will return.