CB2

8 months, broken furniture, and zero accountability. I ordered multiple furniture items from CB2. Deliveries were delayed, one sofa arrived broken, the replacement arrived ripped, and the side table was broken. After months of calls, I was charged full price, asked to keep damaged items, and promised store credit that was never issued. Completely unacceptable customer service for a premium brand. I won’t be ordering again.

Extremely disappointed with CB2’s customer service. I purchased a sofa that was heavily marketed as having “high performance fabric” and being “very easy to clean.” Shortly after delivery, I spilled coffee on it. I followed their exact cleaning instructions — the stain did not come out. I emailed customer service for help and received an automated reply promising a response within 24–72 hours. Instead, I waited nearly THREE WEEKS. No apology for the delay. No real assistance. Their final response? “Call a professional cleaner.” No referral. No contact information. No accountability. It’s clear that CB2 is very enthusiastic about selling their products, but once there’s an issue, support disappears. If you’re going to market fabric as “high performance,” you should be prepared to stand behind that claim. Think twice before purchasing if post-sale support matters to you.

I am writing to review your customer pickup associate Dipon. I had such an amazing experience picking up my desk at CB2 on Robson, thanks to Dipon! From the moment he came over to help, he was incredibly kind, patient, and genuinely welcoming. He made the whole pickup process smooth and stress-free, and went above and beyond to make sure everything was handled properly. When I first arrived and it was not disassembled, he was so helpful and told me to come back so I didn't have to wait. When I came back it was all wrapped, ready to go and he loaded it all in my car for me. Dipon’s helpfulness and warm demeanour really stood out you can tell he truly cares about customers and takes pride in giving great service. He’s an absolute star, and CB2 is lucky to have him, please make sure he gets the credit he deserves. Thank you again, Dipon, you made my day!

Always a positive experience shopping here. We bought a few large furniture pieces and smaller items. The staff are friendly and the delivery is smooth. One time they delivered two chairs that were misaligned and cb2 replaced it with new ones with no issues.

Avoid – Nightmare of incompetence and lost money I made the mistake of ordering from CB2 online three months ago. My order included about 5 items plus the rug. The rug was said to be delivered in early November; I did not hear from them for the whole month. When I finally chased them down, they claimed the five items had shipped (due in 5 days) and the rug was “about to ship.” A week later I followed up again and was told the order hadn’t actually shipped. Multiple follow-ups yielded vague non-answers and zero concrete info. Two weeks after that, part of the order finally arrived, with only 1 out of 5 items. The other four? Casually cancelled because they were suddenly “no longer available.” No apology, no alternatives, just gone. Then came the rug saga. In early December, they told me it had shipped via Purolator. Purolator said they never received it. I followed up again, CB2 admitted they’d managed to lose the rug. When I asked how you lose a large rug, the rep casually replied that it’s “actually very common” and he personally handles at least two lost items like this every single day. I requested a replacement (not even a refund at that point). They said they’d get back to me. That was three weeks ago. Now they claim they “can’t find my order” in their system, yet they’re still happily holding my full payment. Be extremely wary of ordering anything from here.

Don't bother purchasing anything that needs to be delivered. It will say 5 to 6 day delivery on their website, they will promise a week or two delivery, but inevitably you'll be met with updates on your order that things have been delayed. They are shearing the sheep to send the wool to India so that they can make your rug to then ship by sea to vancouver, to sit in the port for a month before it clears customs and then finally maybe Purolator will misplace your delivery. The store staff, especially the manager, is very unhelpful and they will just straight up lie to you about your order status. CB2 is a USA chain store, and perhaps this Vancouver location has been somewhat disowned by the main franchise.

Terrible customer service. Oct 25- purchased a carpet, our sales associate said it would take 10-14 days for it to arrive in store. Nov 15- went in store in person to ask what’s going on with our order, I said Brandon “promised” 10-14 days. He comes out, saying he wouldn’t have used the word “promise” oh my bad. What I meant was that that’s the timeframe we were given. The manager changed the shipment method to sending it directly to our place and said it should take 7-10 days. Nov 24- called CB2 to ask what’s going on, customer service says it’s back ordered and it’ll be come “available” tomorrow, meaning that it’ll take additional 6-9 days (as she said) ONLY IF it ships out tomorrow (who knows how long it’ll take them to get to my order and pack it) Edit: Nov 26, our carpet still hasn’t shipped. It says it’s back ordered until early December lol Edit: Nov 27 l phone the store, the manager plan out lied to me and said it was always gonna be early December. My partner and I both heard 7-10 business days. He said it’s written on the receipt, no it wasn’t, so I had to send him a photo of the receipt I got, and he then apologized. Then he proceeded to lecturing me about the industry, how normal it is LOL more than anything, I’m upset about their attitude, both the manger and Brandon gaslighting and telling us they didn’t say what they said. Over promising and under delivering at its finest. Bravo. CB2’s customer service is just terrible. Wouldn’t have purchased from the store if it was gonna take this long. We’re also stuck in this situation where the item was final price, no exchange no return so I guess we’ll keep waiting???

Disposable furniture that even with minimal use, won't last more than a few months. They offer no warranty or after care, not even for the first year. If you are looking for quality or durability, you will not find it here.

we have just bought for more than 4.000$ at CB2 VANCOUVER , for a mirror that was not in stock we have already been asked to pay in full without receiving any information about the delay ...we will send you an email !!!! Then several weeks pass (5 to 6) the product arrived and told by mail YOU MUST COME TO FIND IT IN DELTA, 45 minutes drive from Vancouver in a depot without signage of their boxing !!! there you wait 30 minutes outside for the package to be put on the ground ... what a horrible service and what a mess this depot never cleaned up. bravo !!!

Customer Service The people who work at Costco are much more engaged with you as a customer than the ones here. The clipboard doesn't make them look knowledgeable, just sadly like a character in a comedy. Product Quality Some glassware is actually nice! Dinner plates only looked nice. Not sure about anything else since I've been reluctant to spend over $10 on any item there.

My wife and I quite like CB2 and the regular Crate and Barrel, and have accumulated a fair amount of furniture and housewares from them, because it fits our aesthetic at home and is reasonably priced. We've never really had any problems with customer service, although we don't typically have many questions when we go in - it's usually a weekend when we're walking by and decide to duck in, see something we like, then take it to the counter to pay for it, or flag somebody down if it's a larger item like a coffee table. The problem I have with them, is that I find the quality of a lot of the housewares to be suspect. We bought a half dozen wine glasses from them, giving them a cursory look over to make sure there were no cracks, but when we got them home, upon closer inspection we noticed almost every glass had little bubbles and imperfections in the glass, so we exchanged them. On another occasion, we bought a serving plate which cracked in half as soon as we put food on it - the food was takeout and not piping hot. With another serving plate, a piece of the glaze broke off, revealing the naked ceramic below - did we unknowingly eat the glaze? We'll be back because we like the design of their stuff, but make sure to inspect the items carefully before bringing them home.

very good choices in furniture and decoration but a customer service of the worst that I know starting with their website or to find the items seen or buy the day before is the i or at ours du combattant because if one of the items is not in stock you can unknowingly order an item, pay it and learn once the payment makes that CB2 is out of stock !!! already a good point CB2 does not debit it to you but you learn it that a few days later !!! if your purchase is made with k the aladin we advise you to buy it, to pay it (for approximately 1200$) and to go to withdraw it when it will arrive not in the store ma or s in a deposit in great suburbs of Vancouver in Surrey without that CB2 delivers it to you at home, it is really necessary that you like this article. Moreover you buy: duvet cover, pillows for 800$ and after the sale you learn that CB2 does not sell in store the white pillows of filling, the saleswoman proposes to you to order some on their Internet site, again good courage. because this site is very very very badly conceived, that CB2 take example on Amazon, APPLE, Shopify etc in conclusion : nice store with good choice but the salesmen walk around, avoid your glance and to each question can not answer the customer, at the checkout there are 5 computers, only one takes large orders over 6000$ !!! the other cashiers cross their fingers or cross their fingers and do nothing.

I've actually had great experiences at this store. The staff are super helpful. I have had multiple staff making suggestions while I shop and helping me find pieces that fit my needs. I've also had to do several returns at this store and they have been more than nice about it, even when I have been slightly out of the typical timeframe. Oscar, one of the managers I talked to, is particularly helpful. There is also another couple staff members who were really helpful on multiple occasions (don't know their names unfortunately). The only reason I rate this store 4 instead of 5 stars is, as Andrea mentioned in her review years ago, the delivery service is not great. A couple of our pieces arrived damaged and while we discovered this immediately on one of the items, we only discovered the damage on the second piece after the fact. However, their customer service is great in general. I was originally planning to return some metal chairs I bought that are quite cold on your butt, but customer service recommended their sheepskin chair pads that work great so problem solved. I am a pretty annoying customer when it comes to furniture shopping (I am indecisive, change my mind and return several items, ask a lot of questions, and often make special requests). Most staff here have been more than patient with me and offered top-notch customer service. Will continue to shop here for furniture and decor needs! And for anyone who doesn't already know, CB2 x Goop = amazing!

I like the brand and items here but some of the staffs are incompetent for sure. My cashier was fine, wrapping all my items carefully and bagged them. My friend got about 4 cylinder glasses and her cashier asked her, "do you need a bag?" 'NO, I'll carry them with my ten fingers those attached to two hands, I totally don't need a bag for 4 glasses-' - Back to reality - Instead, she said, "yes, I'd need a bag." She made fun of this throughout the whole day doing a tyrannosaurus hand gesture, like if you were carrying 4 glasses with your hands. LOL

I couldn't be more excited when CB2 opened on Robson. YES! Their items are a cross between the Home Delight and EQ3 styles and prices. Unfortunately, the quality is Ikea and maybe just a tad bit higher. Most of the items are pretty well made, except there are a lot of flaws in their glass and bar ware. I had to look through about 15 carafes to find one without as many bubbles or imperfections. That's what happens when it's made in China, I guess. Even though I had to do some digging, I found what I needed. CB2 would get higher marks if their prices were lower because I don't think the quality is all there.

Furniture wise, I love this place. Having lived in San Francisco, I was so excited when this place finally opened up in on Robson. I ordered the Alpine bed, Marble C-table, and a Phoenix Swoon Chair. Style wise, I love all the pieces and as far as quality goes I think they will hold up for quite some time. Their delivery service leaves a bit to be desired though. You're supposed to check over your furniture while the delivery men are in your apartment so that if there's a flaw you can put the furniture back on the truck. Great in theory but this is really not feasible in practice when they deliver you 6 boxes of well packaged furniture that you need to assemble yourself. Those delivery men are not going to wait around while you assemble your furniture only to find out that there is a huge dent in your chair and the legs wobble. Since they won't do pick ups on defective furniture it looks like me and my Phoenix Swoon Chair will have to make a trip on public transit to do an exchange (I'm just thankful it wasn't the bed that was damaged!).

Worst customer service I have experience in my life. I was told I can buy a planter and went and purchased the plant for it and came back an hour later only to find out they won't sell me the planter. He said he has to order it online and will take 3-4 months. I don't understand why they wouldn't let me know initially and waste my time. I also don't understand why I couldn't purchase the floor model. If you don't have anymore in stock and has to be purchased online why put it on the floor to advertise ? So disappointed and will never return. Horrible management. Save your time and money

Buyers beware! 90% of the items arrive damaged. I have furnished my entire home from here obviously because I love the design and style. Unfortunately with my Saville sofa it has been a major fail. It's been 18 months and 7 replacement sofas and we are still nowhere near a resolution. The latest replacement sofa to arrive came again with damage, the response from them is the sofa left our wear house without damage therefore it is a delivery damage which is normal. I'm curious what planet they live on?! I don't care where the damage happened bottom line when it arrived to my home it is damaged yet this is yet again my problem. I caution anyone wanting to buy from here that the high price tag is not in line with their service. If I wanted wall mart treatment I would have bought a sofa from there and saved the $4300. It's been escalated to corporate customer service and it is now after 18 months again being implied that I'm simply to fussy. I'll let you judge for yourselves from the photos but last time I checked I didn't see dents on the sofas they have on the website. The best is in the last response they claim this sofa is the best representation of the product, like get outta here cause clearly they have lost their mind.

I like their furniture but the experience with them is just...terrible... When I made my purchase, I was told that my order will take 6 weeks to be shipped. After six weeks, I called to check on the order, then i was told it's gonna be another 4-6 weeks. I guess what i'm paying is just the product, comes with no services at all... no, i will not recommend to my friends and yes, i'm telling them to stay away!

- Not very helpful staff: We asked for advice about what would look good with a bed we decided to settle on and were told to "look around". Thanks. - Long waits: Most furniture bought here will need to be shipped from the US - you'll have to wait quite a while to get them delivered. - Poor customer service: We waited a full month to receive the bed, then it was shipped out missing the front 2 legs of the bed. They wanted to initially leave it here and wouldn't commit to a delivery date for the front legs. Once we spoke to them, they didn't really go out of their way to remedy the issue, and we were put back into the delivery rotation, and now have to wait another full week to receive the bed (i.e. they didn't do anything above and beyond to remedy the situation - which means they do not care, plain and simple). - I like the furniture sold here, but let's face it - with the three issues outlined above, it's just not right to be paying top dollar. I'd advise shopping here for big items as a last resort, but if you are buying something you can leave with, by all means. That said, I personally won't be handing over a penny to CB2 ever again (or Crate & Barrel for that matter).

Reasonable midway between Ikea and EQ3. Some hits, some misses. I.e. some of their stuff is rather nice, some tries too hard to be trendy. But what is nice has a rather simple and bare design, which is what I prefer. Ditto with prices, especially on their kitchen stuff - some is good value, some is not. I am given them a moderate price based on the good deals, not on everything's value. Since there isn't all that much choice to pick from, it is a bit hit & miss. I.e. go there to browse around and grab the special little item that strikes your fancy, but don't plan your home's entire furnishing on the expectation that CB2 will have all items as you like them.

I check out this store every time I am on Robson st. They have a few things that interest me but somewhat overpriced. There aren't a lot of sales at this store. I have bought many plates and kitchen/ dining room stuff. The furniture isn't that modern and quality seems similar to ikea.

Trendy furniture here. I came in and was greeted by the friendly salesperson right away. I asked where so could find kitchenware and he led me to the space. I noticed a few of the acacia pieces had cracks- unsure if that was how acacia is supposed to be. Few of them did not have cracks so I'm assuming no. Time will tell with the quality of what I bought from here! So I approached the cashiers, no line up but waited a few minutes before someone looked up to notice me. I would come back and browse the store a bit more in the future.

I really, really, *really* didn't want to like CB2. It threatens all that is "cool" and "underground" in my design aesthetic. I mean, we all know Ikea -- we all get that it's mass-produced, inexpensive, and relatively inoffensive in appearance. And we all know EQ3, Inform, et al -- we understand that the products found there will be of a higher quality, better design, and will therefore be more expensive. Both have their place in my world, it's just that one appeals to my elitest design-loving tendencies a bit more than the other. And then there's this: CB2, a mashup of mass-produced, well-designed products that bring the product prices down *just* enough for the average person to comprehend spending, but still high enough that the design itself won't be sacrificed. And yes, I like it. I like it a lot. Unfortunately though, the products themselves aren't what I'd classify as "investment pieces," if you're pickin' up what I'm throwin' down. It's kinda like that $15 bottle of wine: why not just spend the extra $5 and get a the one you *actually* want? As it stands right now, the design is there, the products are there, but the quality doesn't really warrant the price-tag. ... but really, who am I kidding? Y'all know I'm a be there errr'day.

Oh man. The staff here are incompetent. We wandered the store on a Friday afternoon and were completely ignored by the staff who were busy texting and chatting with one another. We called the next day with a follow up question on an item we had been considering, had them set it aside for us but when we came to collect it nobody had any idea what we were talking about. This place is a disaster with a fancy label.

I'm a fan of CB2 in the States and was happy when it opened in Vancouver. Reason - it's a bit more trendier and better quality than Ikea. The store is massive, but well designed. You can spend a couple hours in here looking at all the knick-knacks, wall art, and decor. The prices are decent, although some items may be more on the expensive side (i.e. a $500 desk that looks more like it should be $300). My husband and I have been looking for a nice curved floor lamp for a while, but they are usually all more than $500. If they weren't, the quality was poor. We finally found our lamp at CB2! It's called the Big Dipper and cost about $220. Best of all, it's very sturdy and easy to assemble. We also picked up some affordable stemware! Most importantly, they were dishwasher safe. There is an underground parking lot behind CB2 where you can pick-up large items. They also deliver. Can't wait to go back!

Just in time for Nood closing down, CB2 provides pretty home things for less than EQ3 prices, but better quality than IKEA. Since they've just opened, seems like staff there is a little ... disoriented in their own store. No biggie - at least they're friendly. I just wish their bed frames came in doubles. Not sure if I just remembered the price incorrectly, but some prices were different from the catalog. I'll go check again!

When I first went to a CB2 store in SanFra, It was love at first sight, kinda' the same effect I had the first time ever at ikea. It's been less than a year and I am starting to get over CB2. Just like it happened with ikea. Although... I think with ikea the love lasted a bit longer.

I want to take you all home with me, each and every one of your functional and funky sofas that also double as sleepers. Pair them up with one of the many brightly patterned area rugs and serve snacks on delightfully whimsical dishes perched upon one of those little end tables that tuck in neatly beside an armrest. Why, I think I can actually furnish an entire home with your stuff. I'm guessing it's not the best quality, but I was so distracted by the bright colours and, wow, wait are those green wired edison bulbs on a distressed piece of wood doubling as a headboard? What was I saying? From the outside, I don't know if it's easy to tell how deep CB2 is, and by deep I don't mean soulful, I mean literally. I got lost in there for a solid 30 minutes. And in that time I had outfitted several homes I don't own. When I left, the only thing coursing through my veins was a sense of home decor urgency. It's time to redecorate.

On it surface it looks like entry level lower price furniture and home accessories store, but then you get inside you encounter the High Tech Staff with Headset radios and their pointed questions. They you learn this poor cousin of American Furniture and Lifestyle Powerhouse Crate & Barrel. Let use the people were nice but the Furniture was uninspiring and the prices were steep.

If you're tired of going to Ikea, why not try CB2? It's a step up from the usual Swedish retailer, without having to go too far into the deep end of price with something like West Elm. I really love all the stylish pieces, great colour combinations and playful take they have on dishes and cookware. Best of all, many of their items is sized perfectly for condos -- perfect for Vancouver. Pro-tip: Head to the back for the clearance/as-is section to find a good score that's heavily reduced!

I frequent CB2 often because sometimes you can find little gems. The furniture is very trendy and they have a big selection. The staff are quick to greet you upon entering the store but soon after you are forgotten. I was trying to find a product and had to ask the staff at the front three times until they turned around and noticed me.. They were too involved in their conversation.. I wasn't appreciative of that.

We could not be more thrilled with the sofa and rug we purchased from CB2. Gorgeous and high quality for the price. I see that the negative reviews here are over a year old - which may mean that they've improved their processes or gotten new management in the meantime. Beyond the great product, their customer service went above and beyond for us. We live on the Island. When our couch wasn't ready to be shipped over on the date we expected, CB2 sent us another brand new couch to use until ours was ready. A lot of effort to get that to us here in Victoria. Highly recommend.

I really like their furniture. It's super quirky and fun. The staff is pretty nice too (the girl complimented me on my shoes!), though overall nothing outstanding. The displays are cool and way better than generic places like IKEA. My favourite pieces are the cartoon olive plates. So cute. There was also a rug of an ostrich rollerblading, which is exactly down my alley but I could see why that would be a little out there for some people. I'd say this is a good, relatively inexpensive store to buy fun furniture that's better quality than other places at that price point. I'd give them 4 stars for the product and 3 stars for the experience.

A chair that cost $275 6 months ago went up to $459!! Almost double...Its unheard of, very disappointed and shocking. I guess I will be going to china direct.

CB2 may be more chic than Ikea, but in terms of quality CB2 is can't compare to Ikea. I find the latter more important. I purchased a green metal desk from CB2. The desk works as intended but when I dust it with a slightly damp wet cloth, my cloth turns green as the paint dissolves in water. This could potentially be a health concern - which i worry about at times as I have kids. I will be shopping elsewhere in the future.

I would consider this place in between IKEA and EQ3. The prices are a bit on the expensive side but the quality is better. I would pass on CB2 but I like their sofas. They were comfortable, almost too comfortable as I almost fell asleep.

we had a terrible experience. We paid in full a sofa for a considerable amount of money and we were told that the delivery would have happened by a fixed date (in a month). That day I phoned to know about delivery and I was told that the delivery was postponed of a month. Nobody cared to advised us , nor the manager had the good will to come on the phone when I started complaining. At that point we canceled the order and we got full refund.

One of the biggest furniture places that I've been to downtown. Styles are neutral with some edge if you're looking for that. I find that the designs are cool, however, can see this getting outdated 10 - 15 years later, therefore, you need to be careful about how you want to set your room. Very reasonably priced.

Wonderful addition to the downtown core. A bit more style than Ikea but also reasonable prices. Definitely worth a look if you like modern furniture.

Great product, great staff, have been shopping there multiple times and was very happy, just do not give them your e.mail address, they will use it to send you promo e.mails every single day, took me a while to have them remove it from the list.

So I just discovered CB2, which is associated to Crate and Barrel I found out. This is a better version of Ikea, with some great, funky, cool items. For being on Robson it is surprisingly big and I was really surprised when I walked in. Some of their stuff is overly priced for what it is, but some is pretty reasonable. Like Ikea, you have to assemble the stuff yourself which is ok. It's a nice alternative to the Ikeas of the world and I found LOTS of stuff I liked. From little knick knacks, to couches, tables, cushions, etc., everyone will find something they love. You must check it out!

This store is awesome. I like that most of their stuff comes in bright colors , not the common earthy or dark woody browns you see everywhere else. The staff here are very friendly and approachable. They helped me call and load items in a cab. They also helped me order an item they didn't have in stock over the phone to pick up in the store when it arrives; instead of ordering online and paying the delivery charges. Overall a very positive experience.

Great value compared to many places. Best of all when an entertainment unit I bought and assembled had a drawer that came open, the company replaced the unit with speed and courtesy. They can be trusted to stand by their products. I will return.