Steven Ross
Google
The new format will not last. We were 1 of 3-4 tables eating. Ordered at 18:35, from a simple, reduced menu. One of us ordered 3 sides, 3 pizzas and a regular nachos with extra bacon bits please. All to come at the same time. Given that, at home, a pizza takes 15mins to prep and cook, we thought, great this should be good.
A fishcake and 1 pizza came after about 35 mins. Over the course of the next 10 mins, 2 pizzas and a plate of PLAIN nachos with bacon bits sprinkled over them arrived. We had to ask again for the other 2 sides.
We then had to get the nachos exchanged for their basic option which included salsa and guacamole but they brought two little dishes of each instead of taking the plain nachos away. We explained again, we want a regular nachos inclusive of cheese, guacamole and salsa etc with extra bacon bits. 10 mins went by and it still didn't arrive so we cancelled that order.
This was a severe lack of any kind of restaurant service. Not once did we see any kind of management. The poor waiter, Patrick, really didn't have a clue or care and just kept frantically apologising.
The quality of the food wasn't gratifying either as the pizzas were doughy with hard, overcooked crusts. Oh and the other sides did come but alas, sweet potato fries had clearly been in the microwave or left too long under the light as they came out in a small dish all soggy and then 10 mins after that the anaemic potato wedges were brought to the table by a waiter who looked like he'd just come from he gym in a black vest and his long hair tied up in a very loose man bun - hardly hygienic.
Given that this was a birthday meal and supposed to be a special occasion, it was an overall, 75 mins of complete disappointment.
Will not be back.
They did give a discount to the bill (too quickly which made us think we were not the first to complain) but in no way does that make up for such a shoddy evening.
Two of our party are ex Maitre D's and one works in Virgin Hotels so we are quite qualified to assess this dreadful experience.
The CC Blooms we used to know and love is gone. Welcome to poor pre-theatre dining.