Elie A.
Google
Unfortunately, the hotel’s management misrepresented their booking policy in a way that reflects poorly on their practices. Aside from the Michelin restaurant on site, the overall experience offers little value for the price, made worse by the owners’ apparent greed and disregard for fair dealing.
We booked and fully prepaid through Booking.com, with confirmation that the entire stay was settled prior to arrival. Nevertheless, the hotel charged us again at checkout for Booking.com’s commission fee—something their agreement with the platform clearly stipulates they themselves must cover, not the guest. When questioned, management’s explanation was that they “recommend booking directly” to avoid this charge. This response is misleading, as no such suggestion exists on the Booking.com listing, and it appears contrary to the standards the platform requires of its partners.