Célestins Spa Thermal & Hôtel

Such an adorable, slightly nostalgic place incredible terrace with the view, great by all means bathroom - there is a makeup mirror and chair, there is a bath, there is shower. The glass shower doors feature depictions of naiads that mirror the exact tile work on the facade of the Grand établissement thermal Absolutely worth the stay. An incredibly atmospheric place—a true portal to the Belle Époque

The spa is a scandal: worn-out robes, a very small pool, the sauna is tiny and only fits two people, the hammam didn’t work at all. At the same time, the young receptionist on floor 0 was clearly displeased and quite rudely informed us that she didn’t know when the hammam would be operational — not even a simple apology. I was shocked… I’ve never seen such a tiny thermal pool… there was no soap in the shower… overall, everything was awful, not worth going. The food in the hotel and room service is also not good… the client today was very upset and complaining. The only thing that somewhat saves it is the friendliness of the hotel staff at reception. Everything else is very sad… other thermal areas are also closed… to get drinking water you have to leave the building. How can a place like this even have 5 stars???

We travelled to Vichy for a triathlon race and this hotel made our stay memorable! We arrived without high expectations and were very pleasantly surprised.||Room & Cleanliness|Although the hotel is somewhat dated, it is exceptionally clean and very well maintained. Our room and bathroom were both spacious and we especially enjoyed the large terrace.||Staff & Service|The staff were consistently pleasant and attentive, which made the stay even more enjoyable.||Location|The location is perfect — in a park by the river and only a short walk to the town centre and the train station.||Food & Dining|Breakfast was limited in variety but very tasty and of good quality (the crepes were a highlight). We did dine once at the hotel restaurant for dinner and while the food itself was good, the portions were small (which we didn't mind) and the prices extremely high. This was the only real disappointment of our stay, but thankfully there are plenty of great dining options nearby.||Facilities|We also made use of the rooftop pool, which was very pleasant and quiet — a great place to relax before or after the race :) ||Summary|Overall, we had a very positive experience and would definitely stay here again if we return to Vichy. Thank you!

We booked four nights in the hotel as we were competing in the Ironman event. On the morning of our 3rd day I alerted staff to a significant amount of ants that I found on the bed, on the floor around the bed and on my robe.|The receptionist sent house keeping up to the room and they advised me it was cleaned.|We returned to the room to find that there were still ants under the bed and one in the bathroom, the receptionist stated that they would speak to their manager as we wanted to move to an alternative room. Three housekeepers then came to the room before we heard back from management, one holding a pesticide spray and a hoover and they told us they would move the bed and clean it again. I advised that we absolutely would not be staying in the room.|We went to speak to the manager who suggested that the dried food we had at the other side of the room was the cause of the ants. He also stated that his 'top housekeeper' had signed off on the room being cleaned. I showed photos and videos to show that the sealed granola and cereal bars were at the opposite side of the room and had absolutely no ants near the bag, I also informed him that there were still ants in the room despite the sign off from housekeeping. It was embarrassing for it to be suggested that the sealed unaffected food was the cause of the ants. I'm assuming that the patio door next to the bed is where they came from. No apology was offered just shrugged shoulders and eventually an offer of another room.||They also took €1,600 deposit on arrival which was significantly more that the €500 noted on booking.com. It took 3 days for the deposit to be returned to our account after we checked out and paid the bill for the four nights. ||The poor customer service and hygiene was the downfall of our stay. The response to our hygiene issue is very surprising for a five star hotel, we couldn't recommend it to others. Vichy is a lovely spot with plenty of alternative accommodation options.|||As I video recorded most of the ants it's hard to see the volume of the issue with just the photos attached - the black dots on the carpet are the ants.

I just checked in yesterday and have to share my experience. It's all hype and no substance, as I barely experienced the so-called hot springs. The hot spring facilities across the street are in a three-story building, but only a tiny corner on the second floor had a pool and two small saunas open. Is this a hot spring hotel? What's your selling point? The hotel itself is okay, but the facilities across the street are cold, dark, and practically nonexistent. The hot springs are a joke. If I had known this, I wouldn't have stayed at Vichy.

Not a 5 star hotel by any means. We visited for just one night, the hotel is incredibly dated and the room had lots of flies. The check in staff were nice and helpful and we had our bags taken to our room for us which was nice. We didn’t eat in the restaurant because the prices were extortionate and the general feel of the hotel was that it wasn’t worth the money so I felt the food wouldn’t be good. The pool upstairs was warm but the features were incredibly dated and covered in limescale. And the door wasn’t working so we had to go through a side door to enter. Also do not put your keycard in a wallet in your phone, as this deactivated it. I stay in hotels almost weekly and these old keycards that are affected by phone signal is an indicator to me that the hotel needs systems updating. The hallway when we arrived absolutely stank (floor 4) but when we got into our room the smell was pleasant. In the morning when we exited our room it was clear someone on the floor was smoking as the smell was extremely obvious. The room itself - the bathroom and shower were really nice with beautiful Rituals products and the shower had really good pressure. The area with the toilet is small and the toilet is facing a wall in the corner so if you are taller than 6 foot (I am) it’s going to be a problem to use the toilet with your long legs, I had to sit diagonal. The spa is not included in the price so be aware of this when booking.

We have visited the Celestines Spa Hotel several times before. ||As always, the staff was welcoming, the spa facilities were excellent, the restaurant was great, and the rooms were wonderful!||We highly recommend it to all sophisticated guests and romantic couples!||

Very dull and disappointing experience. The spa resembles a hospital - plain white tiles. Very overpriced for the "spa" offer of two tiny saunas, a small pool with thermal water (for 8-10 people) and a steam room. It's just boring as there is nothing to do beyond 40 minutes. The changing rooms are like a municipal swimming pool. The whole experience was just dull, dull, dull and overpriced -only enough space for 4 people in the relaxation area. I do not recommend at all.