Raisa S.
Google
The spa is a scandal: worn-out robes, a very small pool, the sauna is tiny and only fits two people, the hammam didn’t work at all. At the same time, the young receptionist on floor 0 was clearly displeased and quite rudely informed us that she didn’t know when the hammam would be operational — not even a simple apology. I was shocked… I’ve never seen such a tiny thermal pool… there was no soap in the shower… overall, everything was awful, not worth going.
The food in the hotel and room service is also not good… the client today was very upset and complaining. The only thing that somewhat saves it is the friendliness of the hotel staff at reception.
Everything else is very sad… other thermal areas are also closed… to get drinking water you have to leave the building.
How can a place like this even have 5 stars???